case manager resume example with 8+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Professional Summary
A highly equipped Administrative Assistant with experience in performing a variety of administrative and staff support duties for a very busy office, which require a range of knowledge and skills of organizational procedures and policies; directing and assisting visitors, and resolving reports, and preparing a range of administrative documents. Seeking to obtain a position with a reputable company.
Skills
Microsoft Office Suites
Records Management
Medical Terminology efficient.
Organizational and planning skills
Communication skills
Information gathering and management
Decision-making
Problem-solving
Flexibility
Reliability
Teamwork
Work History
Case Manager, 02/2019 to Current Towne Park Ltd. – Los Angeles, CA,
Assisted clients in accessing services and benefits by providing education and information about community resources, successfully assisting over 500 clients in acquiring needed aid.
Cultivated positive, trusting relationships with clients and community assisting individuals in establishing their entitlement to receive benefits; or adjudicating, authorizing or reconsidering child support claims.
Worked closely on support cases and awareness of available benefit programs before the general public and providing information through the media providers to promote effective coordination of resources.
Gathered information from mental and physical health and educational records to make recommendations and determine appropriate care plans.
Communicate with clients via telephone the mail and or in person in reference to their case
Detailed program operations and participant activities by utilizing automated systems to gather, maintain, and analyze data, for recordkeeping and appointment setting.
Interpreting laws, regulations, policies and procedures to Collect child support payments from the non-custodial parent on each case some times resulting in legal proceedings. Schedule hearings and draft documents and reports for court cases and filings for possible contempt for non-payment of clients.
Coordinated with social, public and welfare agencies to obtain and provide client information. Educated potential participants on available services and processes to engage in program.
Managed support services and fostered communication among social workers, therapists, hospital staff and patients.
Identified service gaps and located needed housing and work placement resources for individuals.
Compiled socioeconomic data for specific program eligibility determinations and large-scale research purposes.
Administrative Legal Assistant, 11/2016 to 01/2019 Guard Insurance Group – Santa Clara, CA,
Communicated professionally with clients, colleagues and legal partnership verbally and in writing.
Diligently edited legal correspondence for grammar and spelling. Composed, prepared, edited, and distributed correspondence and other department documents
Scheduled meetings, appointments, for the Attorney's while updating contact lists and other similar data entry of legal correspondences for the attorneys.
Produced and filed various legal documents and electronically preserved updated case record system. while managing a multi-line phone system.
Arranged for delivery of legal correspondence to clients, witnesses and court officials.
Filed documents with courts on behalf of attorney.
Maintained calendar and tickler system for managing partner, associate attorney and senior paralegal.
Worked with outside vendors to coordinate purchasing of supplies and maintenance of office complex.
Researched and booked reasonably-priced and comfortable airfare, hotels and ground transportation for senior leadership.
Generated documents and presentations using large repertoire of software programs.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Administrative Professional, 01/2014 to 11/2016 Pepsico – Lawton, OK,
Assisted elderly patient population with completion of surveys pertaining to customer satisfaction to maintain positive community relationship
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Executed record filing system to improve document organization and management.
Scheduled office meetings and client appointments for staff teams.
Generated reports and typed letters in Word and prepared PowerPoint presentations.
Sorted and distributed office mail and recorded incoming shipments for corporate records.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
Handled client correspondence and tracked records to foster office efficiency.
Monitored premises, screened visitors, updated logs and issued passes to maintain security.
Education
High School Diploma: , Expected in to Patterson High School - Baltimore, OH, GPA:
Bachelor of Science: Human Resource Management, Expected in 05/2023 to University of Maryland University College - Baltimore, MD, GPA:
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