LiveCareer-Resume

case manager resume example with 3+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Detail-oriented Department Manager keeps employees and work area on-target with proactive management of day-to-day demands and unique customer and employee situations. Motivational employee leader and respectful conflict mediator skilled at promoting satisfaction and loyalty. Great interpersonal communication and multitasking abilities.

Skills
  • Budgeting and Forecasting
  • Performance Management
  • Work Planning and Organization
  • Training and Development
  • Coaching and Mentoring
  • Staff Hiring and Retention
  • Problem-Solving
  • Team Supervision
  • Motivational Leadership
  • Verbal and Written Communication
  • Supply and Inventory Management
  • Hiring and Training
Experience
Case Manager, 03/2023 to Current
Youth In NeedSaint John, MO,
  • Work with VOA clients to connect them to social supports and replacement culture activities that promote positive lifestyle changes utilizing evidence based practices and standards as a foundation of service delivery, yet enhancing the quality of the service by sharing from a perspective of lived experience.
  • Provide outreach support services to community members/families that are struggling with a loved one’s addiction. Case Managers will make home visits to support families in talking with their youth about the benefits of living a lifestyle of recovery.
  • Support individuals with connections to community resources such as, employment, housing, education, and outside community activities that promote recovery. They will coach their peers around how to independently identify needs and access resources. In addition, peer specialists advocate for their peers in treatment setting and within the community.
  • Participate in Transition to Independence (TIP) trainings and become competent in model that will be utilized as the foundational structure of services.
  • Participate in SBIRT trainings and become competent in the model to utilize with community members and local hospital institutions that will promote early screening/intervention and connection to services.
  • Develop and maintain relationships with clients while maintaining healthy and professional boundaries, interacting with the client’s in a manner conducive to their safety, dignity, privacy, and security.
  • Work to motivate their peers through positive means, highlighting strengths and resources. Case Managers can facilitate change through goal setting, education, and skills building
  • Case Managers will facilitate therapeutic behavioral health and case management services that assist and enhance one's recovery and integration into the community
  • Complete timely documentation for each recovery service provided. All documentation is to comply with overseeing state or federal guidelines. Additional reports and request may be made from leadership team.
  • Model and teach clients vital life skills that will aid in their success.
  • Case Managers will be required to drive personal vehicle for client support and will be reimbursed accordingly.
  • Ability to build rapport with clients and staff while maintaining professional boundaries
  • The willingness to utilize your wealth of experience by sharing your story of recovery and resilience to give hope and optimism to others beginning their journey
  • Understanding of being trauma informed and cultural considerations such as race, ethnicity, language and other cultural considerations that could impact peer support work.
  • Maintains client confidentiality and safeguards client information per 42 C.F.R. Part 2 and HIPAA privacy and security regulations.
Department Manager, 06/2022 to 01/2023
Whole Foods MarketMountain View, CA,
  • Worked closely with sales associates to complete tasks.
  • Followed safety protocols and company processes and procedures.
  • Enforced safety rules and other policies to protect employees and minimize company liability.
  • Performed opening and closing duties as part of management team and handled cash management.
  • Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
  • Exercised discretion and judgment in managing fast-paced environment adapting to change with sense of urgency.
Store Manager, 05/2017 to 12/2019
Wal-MartLa Habra, CA,
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Updated and maintained store signage and displays.
Education and Training
High School Diploma: , Expected in 05/2017
Konawaena High School - Kealakekua, HI
GPA:

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Resume Overview

School Attended

  • Konawaena High School

Job Titles Held:

  • Case Manager
  • Department Manager
  • Store Manager

Degrees

  • High School Diploma

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