case manager resume example with 13+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Compassionate Case Manager accustomed to treating diverse patient needs while managing dynamic conditions. Collaborative professional possessing excellent clinical knowledge and judgment combined with strong documentation and problem-solving abilities. Well-versed in managing emergent cases with poise. Accomplished Case Manager adept at handling high caseloads without sacrificing quality of care. Operates exceptionally well in high-pressure environments. Recommends best resources and courses of action to benefit patient needs and return each to optimal quality of life.

  • Certified for Harm Reduction
  • Assisted with COVID test registration at site.
  • Medical debt assistance.Skills: Typing: 60 wpm, Computers: Microsoft Windows, Word, Outlook, Power Point, Basic Excel, DOS, Imag, Deltek, CMIS, Client Forms Manager, PROMIS, ESP, ECCPIS, POSM, SPSS, Pathways, EMR, Googledocs
  • Email and Telephone Etiquette
  • Crisis Intervention
  • Conflict Resolution
  • Community Outreach
  • Calm Under Pressure
  • Problem-Solving
  • Organization and Multitasking
  • Annual Case Reviews
  • Progress Evaluations Understanding
  • Home Visits and Inspections
  • Data Entry and Analysis
  • Documentation and Reporting
  • Case Management Tracking
  • Resource Identification
  • Verbal and Written Communication
  • Positive Attitude
  • Service Referrals
  • Emotional Awareness
  • Patient Assessment
  • MS Office
  • Case Needs Assessment
  • Client Advocacy
  • Relationship Building
  • Cross-Functional Collaboration
09/2019 to Current Case Manager Springwell Inc | Chelmsford, MA,
  • Facilitate client access to community resources, including locating housing, food, recreational activities, clothing, school programs, vocational and employment opportunities, relevant mental health services, and more
  • Coordinate and monitor services, including comprehensive tracking of client activities in relation to care plan
  • Assist clients in developing goals and supporting clients in meeting these goals
  • Document all client encounters and contacts made on behalf of clients; complete and submit billing documentation as appropriate; maintain comprehensive client files, which may include documents held for safekeeping on behalf of the client
  • Identify and provide emergency crisis services as necessary; make immediate clinical assessments and respond according to accepted crisis intervention methods and techniques; coordinate other services as appropriate
  • Assess patients, evaluate effectiveness of care plan and progress made by client, participate in patient treatment planning and case review with patient care providers
  • Maintain and report applicable statistics regarding programs and client services
  • Perform miscellaneous job-related duties as assigned
  • ERAP trained and contracted with the City to do applications for rental and utilities assistance
  • VI-SPDAT survey for Coordinated Entry System
  • Pathways Administration program
  • Certified for Harm Reduction
  • Assisted with COVID test registration at site
  • Medical debt assistance.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Achieved cost-savings by developing functional solutions to problems.
  • Developed and incorporated community-based programs to meet various needs and monitored each program's effectiveness.
  • Collaborated with team members to identify and accomplish agency objectives.
  • Communicated with legal services providers, social services agencies and local judicial systems regarding cases.
  • Developed appropriate care plans for at-risk individuals and high-risk families.
  • Coordinated support services and optimized communication between healthcare workers and patients.
  • Assessed cases for instances of abuse and neglect and took appropriate action.
  • Partnered with similar organizations to meet greater needs, preventing duplication and optimizing resource utilization.
04/2013 to 06/2022 Student Linamar | Saint Charles, IL,
  • Developed and practiced study techniques to retain information and meet assignment objectives.
  • Followed school schedules and policies to promote safety and learning.
  • Planned and completed group projects working smoothly with others.
  • Prepared reports, presentations and articles using Microsoft Word and PowerPoint.
  • Balanced school with extracurricular activities and built social connections for personal and professional growth.
  • Drafted research papers with resource citation in required format.
  • Used student resources and asked professors, assistants, dean and other leaders for support.
  • Built positive relationships with professors and assisted with research and innovation.
  • Compiled and verified data to resolve issues and streamline efficiency.
03/2011 to 10/2019 Stay at Home Mom A Place For Mom | Birmingham, AL,
  • Oversaw yearly budget to effectively purchase needed supplies, resources and memberships for children's educational needs.
  • Maintained order and discipline with creative strategies focused on keeping young children occupied and entertained during important lessons.
  • Managed simultaneous needs of 2 children with organized schedules.
  • Implemented strategies to incorporate movement and exercise for children's' well-being.
  • Delivered effective education based on sound principles and clear objectives.
  • Offered children rich and diverse learning opportunities through traditional and digital-based education as well as field trips, group gatherings and special events.
  • Used videos, lectures and moderated discussions to engage students during class.
  • Established and enforced rules for behavior and procedures for maintaining order among class of 2 students.
  • Mentored students needing extra assistance in understanding lessons or concepts.
  • Interacted with other parents, teachers and school staff to maintain productive communication throughout program participation.
09/2008 to 02/2011 Care Coordinator Solutions For Care | City, STATE,
  • Responsible for individual assessments for seniors to determine their eligibility for various State and local programs such as CHORE, Home Delivered meals, Homemaker services and more Assist with intakes and provide information and referrals about private, public and voluntary services Maintain case records and provides assistance with appropriate documentation Work closely with law enforcement agencies, health, and welfare agencies to provide proper services based on individual needs due to physical and mental needs Adult Protective Services crossed trained Assist with prevention/education curriculum development and presentations when Spanish translation is needed.
  • Facilitated on-going assessment of patient and family needs and oversaw implementation of interdisciplinary team plan of care.
  • Investigated and reported issues relating to patient care and conditions which might hinder patient well-being.
  • Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
  • Assisted with meal planning to meet nutritional plans.
  • Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Optimized case and clinical management and recommended plans to improve safety and health programs.
  • Communicated with patients with compassion while keeping medical information private.
Education and Training
Expected in 06/2022 to to Doctoral Degree | General Psychology Capella University, Minneapolis, MN GPA:
Expected in 12/2015 to to Masters Degree | General Psychology Capella University, Minneapolis, MN GPA:
Expected in 06/2008 to to Bachelor’s Degree | Psychology Argosy University, Chicago, IL GPA:
Native/ Bilingual
Native/ Bilingual

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Resume Overview

School Attended

  • Capella University
  • Capella University
  • Argosy University

Job Titles Held:

  • Case Manager
  • Student
  • Stay at Home Mom
  • Care Coordinator


  • Doctoral Degree
  • Masters Degree
  • Bachelor’s Degree

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