case manager resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Skilled Program Director adept at managing all facets of program operations, including administration and outreach. Well-versed in multitasking to achieve challenging goals. Prepared to leverage [Number] years' experience in [Area] to take on challenging role at [Company or Organization Name].

  • Microsoft Office - Word, Outlook. PowerPoint, Publisher with some working knowledge of Excel and Access
  • Administrative
  • Organizing
  • Performance reviews
  • Scheduling
  • Supervising
  • Treatment plan knowledge
  • Documentation
  • Hiring
  • Medical Terminology
  • Emotional awareness
  • Community outreach
  • Customer support and assistance
Case Manager, 11/2020 to 01/2021
Gallagher Bassett Nz LtdAddison, TX,
  • General Healthcare Resources –Lehigh Valley Health Network COVID-19 Contact Tracer. Responsible for gathering information from individuals who have been exposed to COVID-19 and providing health education and guidance to mitigate ongoing disease transmission.
  • Dialogue with contacts to obtain any symptom history and other relevant health information, provide instruction for isolation and/or self-quarantine stipulations, and make appropriate referrals to testing, clinical services, and other essential support services.
Associate, 10/2019 to 11/2020
San Francisco GoodwillSouth San Francisco, CA,
  • Associate for all inbound processes: receiving, loading dock, stowing.
  • Training ambassador, onboarding of new associates.
  • Some inventory control and quality assurance experience. Logged unit quantities and entered data within inventory database to facilitate records maintenance.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common service and operational goals.

Director, 07/2014 to 07/2019
Aon CorporationJacksonville, FL,
  • Provided stability and oversight to all program operations during a change of ownership of Kardon Institute programs.
  • Recruited and hired seasoned employees with expertise in creative arts therapies, adding depth and talent to highly skilled team.
  • Supervised team of therapists and graduate students in delivery of care.
  • Conducted performance reviews of clinical staff. Organized and assigned responsibilities to clinical staff.
  • Maintained and developed collaborations with community partners.
  • Liaised between client base, community partners, and stakeholders, to promote and improve services and communication.
  • Created comprehensive progress reports on all programs to show progress.
  • Developed and managed program budgets.
  • Provided therapy sessions for children, youth and adults with a variety of disabilities.
Assistant Director, 02/1993 to 06/2014
Albany Charter School NetworkSan Antonio, TX,
  • Oversight of all program operations to include but not limited to: the hiring and supervising of clinical and supportive administrative staff, conducting performance reviews for clinical staff, organizing and assigning responsibilities to clinical and support staff, maintaining and developing collaborations with agencies in the community, and scheduling of staff meetings.
  • Accomplishments related to the provision of services as a Medicaid provider: organize and conduct peer reviews for the purpose of maintaining compliance, quality and improvement of documentation to meet Community Behavioral Health (CBH) requirements, oversight of employee records to meet the credentialing requirements of CBH, and key contributor to the billing office for claims submission to Medicaid and some commercial insurance.
  • Also, oversight of maintaining provider status for community habilitation waivers such as person/family and consolidated waivers for reimbursement of creative arts therapy services for individuals with intellectual disabilities.
  • Cultivated and maintained positive working relationships with employees.
  • Directed teams of professionals in special projects and daily operations.
  • Established budgets and tracked expenses to maintain operational efficiency.
Education and Training
Coding Basics: Health Information Technology, Expected in 09/2015 to American Health Information Management Association - Distance Learning,

ICD-9-CM & ICD-10-CM, Coding Basics, CPT Coding, Medical Terminology, Pathophysiology and Pharmacology, Healthcare Delivery Systems, Healthcare Data Content and Structure, and Computer Basics in Healthcare.

Master of Arts: Creative Arts in Therapy/Counseling, Expected in 05/1987 to Hahnemann University - Philadelphia, PA,
Bachelor of Arts: Dual Major: Psychology And Dance, Expected in 05/1985 to Allentown College Of Saint Frances De Sales - Center Valley, PA,
  • Certified Coding Associate (CCA)

2013-2015 AHIMA – Member of the American Health Information Management Association

2000-2006 Pennsylvania Chapter President of the American Dance Therapy Association, organized continuing education workshops for members and organized a fund raising event to raise funds to pay the lobbyists that represented creative arts therapists in Harrisburg to promote licensure for Creative Arts Therapists in Pennsylvania.

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Resume Overview

School Attended

  • American Health Information Management Association
  • Hahnemann University
  • Allentown College Of Saint Frances De Sales

Job Titles Held:

  • Case Manager
  • Associate
  • Director
  • Assistant Director


  • Coding Basics
  • Master of Arts
  • Bachelor of Arts

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