Case Manager Resume Example
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CASE MANAGER
Summary
Experienced Case Manager with 5 years in criminal justice and law enforcement. Safety-oriented, fair and professional when dealing with unruly offenders and problem situations. Well-versed in criminal law and criminology. Vast background in court testimony, field supervision and statistical analysis. Specializing in caseload management, court protocols and documentation. Analytical and methodical with meticulous attention for detail. Excel at all administrative aspects.
Skills
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Experience
Case Manager, Gallagher Bassett Nz Ltd, June 2019-CurrentEl Paso , TX
- Communicated with legal services providers, social services agencies and local judicial systems regarding cases.
- Reviewed effectiveness of treatment for individual and family situations.
- Counseled adult felony offenders with legal, substance abuse, mental health, employment and personal problems.
- Managed full-cycle caseloads, including pretrial, pre-sentence and client supervision.
- Supervised adult offenders to monitor compliance with court ordered conditions.
- Arrested and transported probationers and parolees in violation to ensure compliance with court protocol.
- Observed and recommended special community services rehabilitation to support offenders.
- Offered transitional services for program offenders, including referral to appropriate community agencies and organizations.
- Reported unusual conditions and questionable items to supervisor for corrective action.
- Developed professional relationships with offenders through home, school, detention and community visits.
- Recommended probation conditions to court, including drug treatment, vocational rehabilitation and mental health programs.
- Referred offenders to appropriate community agencies to complete services in compliance with court orders.
- Earned reputation for good attendance and hard work.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Correctional Officer, Minnehaha County, August 2016-June 2019Sioux Falls , SD
- Processed inmates by completing paperwork, conducting searches and recording fingerprints.
- Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
- Applied non-violent response tools and physical restraint during problematic situations.
- Completed policy protocols during emergency situations.
- Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
- Implemented defensive tactics and physical restraints to maintain safety and security of facility.
- Promoted rehabilitation of offenders and maintained safety of staff and residents.
- Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities.
- Supervised inmates during day-to-day activities.
- Detected potential threats and quickly defused conflicts.
- Assigned inmates to open and appropriate housing units.
- Recommended further treatment strategies and diagnostic efforts for inmates.
- Inspected cells and conducted random searches of common areas.
- Conducted pre-trip and post-trip equipment inspections of transport vehicles and equipment.
- Enforced resident behavior management protocols and wrote incident reports for infractions.
- Assisted in restraining violent and unruly inmates.
- Safely transported inmates to and from work sites.
- Instructed inmates on work details and transported to work sites.
- Verified warrants, conducted searches and fingerprinted inmates.
- Escorted prisoners to court appearances to protect everyone involved in proceedings and prevent escape.
- Transported inmates to and from medical and dental appointments, funerals, work details and court hearings.
- Signed in all visitors and completed appropriate visitation log forms.
- Supervised meal distributions and observed inmates during meals.
- Received property from incoming inmates, provided receipts and inspected items for contraband.
- Maintained records and logs of man hours, materials and equipment used.
- Transported inmates to and from work sites with optimal security procedures.
- Attended regular trainings and maintained appropriate certifications.
- Maintained daily logs of shift activity.
- Maintained clear and open communications with all facility areas to support efficient and safe operations.
- Informed inmates and visitors of rules, safety and security procedures and responsibilities.
- Conducted internal security checks and distributed meals.
- Reviewed housing assignments and reassigned inmates when needed.
- Maintained correct physical head count at all times.
- Contributed to treatment staffing team developing rehabilitative program for juveniles.
- Supervised inmates during meals, visits, recreation, telephone calls and shower time.
Correctional Officer, Minnehaha County, January 2015-August 2016Sioux Falls , SD
- Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
- Applied non-violent response tools and physical restraint during problematic situations.
- Completed state protocols during emergency situations.
- Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
- Implemented defensive tactics and physical restraints to maintain safety and security of facility.
- Promoted rehabilitation of offenders and maintained safety of staff and residents.
- Promoted safety, order and functionality of facility.
- Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities.
- Supervised inmates during day-to-day activities.
- Detected potential threats and quickly defused conflicts.
- Recommended further treatment strategies and diagnostic efforts for inmates.
- Inspected cells and conducted random searches of common areas.
- Conducted pre-trip and post-trip equipment inspections of transport vehicles and equipment.
- Enforced resident behavior management protocols and wrote incident reports for infractions.
- Supervised activities of adolescents in residential setting.
- Counseled juveniles on day-to-day reality oriented problems.
- Assisted in restraining violent and unruly inmates.
- Safely transported inmates to and from work sites.
- Instructed inmates on work details and transported to work sites.
- Verified warrants, conducted searches and fingerprinted inmates.
- Escorted prisoners to court appearances to protect everyone involved in proceedings and prevent escape.
- Transported inmates to and from medical and dental appointments, funerals, work details and court hearings.
- Signed in all visitors and completed appropriate visitation log forms.
- Supervised meal distributions and observed inmates during meals.
- Received property from incoming inmates, provided receipts and inspected items for contraband.
- Maintained records and logs of man hours, materials and equipment used.
- Transported inmates to and from work sites with optimal security procedures.
- Attended regular trainings and maintained appropriate certifications.
- Maintained daily logs of shift activity.
- Maintained clear and open communications with all facility areas to support efficient and safe operations.
- Informed inmates and visitors of rules, safety and security procedures and responsibilities.
- Conducted internal security checks and distributed meals.
- Reviewed housing assignments and reassigned inmates when needed.
- Maintained correct physical head count at all times.
- Apprehended escapees safely while following proper techniques.
- Supervised inmates during meals, visits, recreation, telephone calls and shower time.
Customer Service Representative, Ameripride Services, Inc., August 2014-March 2015Urbana , IL
- Evaluated customer account information to assess current issues and determine potential solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Set up and activated customer accounts.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Educated customers on special pricing opportunities and company offerings.
- Delivered high level of service and support to each customer, paving way for future business opportunities.
- Reviewed account and service histories to identify trends and issues.
- Documented conversations with customers to track requests, problems and solutions.
- Created and implemented process improvements to reduce workloads and bolster callback efficiency.
- Worked with managers to develop service improvement initiatives.
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
Education and Training
High School DiplomaRichmond High School, , CityState2007
Certifications
- First Aid/CPR
- IRAS
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Resume Overview
School Attended
- Richmond High School
Job Titles Held:
- Case Manager
- Correctional Officer
- Customer Service Representative
Degrees
- High School Diploma
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