case manager resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

More than 20 years’ experience with the Columbus Metropolitan Housing Authority (CMHA) working with and advocating for special needs populations. Mental health background coupled with an educational background in counseling. Proven record of success and excellent reputation for resolving problems and providing effective customer service for agency clients, sponsors, and community -based organizations partnering with CMHA. Strong commitment to supporting clients as they move through critical and at times complex life situations. Compassionate Case Manager accustomed to treating diverse patient needs while managing dynamic conditions. Collaborative professional possessing excellent clinical knowledge and judgment combined with strong documentation and problem-solving abilities. Well-versed in managing emergent cases with poise. Accomplished Case Manager adept at handling high caseloads without sacrificing quality of care. Operates exceptionally well in high-pressure environments. Recommends best resources and courses of action to benefit patient needs and return each to optimal quality of life.

  • Section 8
  • Case Management
  • Behavioral Health
  • Social Work
  • Behavioral Therapy
  • Child & Family Counseling
  • Motivational Interviewing
  • Cognitive Behavioral Therapy
  • Quality Inspection
  • Stakeholder Collaboration
  • Annual Case Reviews
  • Case Needs Assessment
  • Community Outreach
  • Conflict Resolution
  • Case Management Tracking
  • Case Planning
  • Client Advocacy
  • Records Management
  • Home Visits and Inspections
  • Service Referrals
  • Relationship Building
  • Court Mandated Reporter
  • Intervention Plans
  • Verbal and Written Communication
  • Treatment Planning
  • Positive Attitude
  • Email and Telephone Etiquette
  • Problem-Solving
  • Group Therapy
  • Treatment Plans Knowledge
  • Calm Under Pressure
  • Emotional Awareness
  • Patient Assessment
Case Manager, 02/2022 to Current
Valley YmcaTempe, AZ,
  • Responsible for working with a demographic population who were referred to Family to Family from
  • Franklin County Children Services
  • Also assisted the client with understanding their barriers and developing an action plan that focuses on overcoming obstacles and working toward being more self- sufficient
  • Working with the clients to develop an action plan to improve their self-sufficient
  • Improve the client’s ability to cope when faced with adversity
  • Assist with crisis intervention and de-escalation by providing leadership and modeling professionalism
  • Provide support services to individuals and families that reside in the
  • Family-to-Family program
  • Maintained client case records according to agency policies and procedures
  • Submit reports and spreadsheets promptly.
Practicum and Internship, 03/2019 to 11/2020
City Of Boston, MaBoston, MA,
  • Address the client emotional, and mental needs
  • At the same time helped individuals reset their goals and paths
  • While allowing individual to reclaim their autonomy and restore their purpose
  • Develops a therapeutic relationship with each client
  • Maintains ongoing frequent contact with other assigned Ohio Guidestone professionals, parents or outside agency professionals assigned to case
  • Provide
  • CPST and minor case management functions if needed
  • Assumes a strong advocacy role for clients and makes recommendations for clinical and support services needed upon discharge
  • Actively takes part in all treatment conferences and meetings for the clients
  • Completes all paperwork required by the agency within designated time frames
  • Participates in agency and community meetings as needed.
Housing Inspector, 12/2000 to 04/2020
AlphapointeLittle Rock Air Force Base, AR,
  • For Section 8 Voucher/Shelter Care Plus, Conducted quality control inspection on units for subsidized housing following HUD regulations
  • Aided with investigations of customer inquiries, met with owners requesting informal hearings, and recommended proper actions for the prompt resolution of client concerns
  • Monitored the scheduling process to ensure that initial, annual, emergency inspections were completed properly
  • Collaborated with the homeowner, sponsor, and other agencies to resolve housing deficiency problems and improve operations
  • Supplied excellent customer service to sponsor, owners, and tenants needing aid for housing voucher choices
  • Nurtured relationships with crucial partners working alongside CMHA, including
  • YMCA, YWCA, Community Housing Network, Aids Resources Center, Creative Housing, and Amethyst.
Teleservices Representative, 12/2019 to 12/2019
Heart HanksCity, STATE,
  • Accountable for receiving inbound customer service calls and troubleshooting customer issues with the goal of using available tools to supply single call resolution and supporting the utmost in customer satisfaction
  • This role consisted of being a good listener, articulate, patient, and can explain a wide range of technical concepts to customers of varying levels of technical ability while keeping a pleasant disposition
  • Address customer concerns, update accounts and input information into call- center tracking database
  • After finding issue(s), go through all proper troubleshooting steps to resolve issue
  • Work as a consultative partner to your customer, building rapport and supplying direction
  • Provide best customer experience by effectively resolving customer issues promptly with first Call
  • Resolution by using multiple support resources
  • Professionally and effectively defuse inconvenient situations over the phone
Education and Training
M.S: Clinical Mental Health Counseling, Expected in 12/2021
B.S: Human Services PHOENIX, Expected in 01/2010
- ,
A.A: HEALTH ADMINISTRATION, Expected in 01/2008
Willing to relocate: Anywhere
Additional Information
  • Willing to relocate: Anywhere

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Job Titles Held:

  • Case Manager
  • Practicum and Internship
  • Housing Inspector
  • Teleservices Representative


  • M.S
  • B.S
  • A.A

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