case manager resume example with 16+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Seasoned Program Director and project specialist candidate with over 13 years of experience supporting collaborative development, implementation and management of youth & families services. Supported recruitment of volunteers from the community. Strong organizational and communication skills with the ability to concurrently direct multiple business affairs. Skills include stakeholder relations, formal/informal networking. Monitoring & maintaining complete/accurate family & youth files, and all manor of troubleshooting. Understanding of Tolowa Dee-Ni' cultural life ways and relationships. Understanding of youth and families meeting goals with diligent attention to detail resulting in superior outcomes. Coordinated community service programs to meet needs. Knowledgeable about organizing referrals, offering direct support and orchestrating effective outreach. Skilled at cultivating strong partnerships to advance organizational objectives.


  • Innovative Problem Solver
  • Program Development
  • Coordinating Multiple Projects
  • Recruiting and Training
  • Self Motivated
  • Confidential Correspondence
  • Workplace Confidentiality
  • Court Process (Juvenile, Dependency)
  • Document Management
  • Interpersonal, Self Motivated
  • Delivery, Time management
  • Detail-oriented
  • Document Management
  • Drive, Vision
  • Case management
  • Word processing
  • Excel
  • Needs assessment
  • Interdisciplinary collaboration
  • Interviewing skills

SWOCC Coos Bay, OR, Expected in 05/2001 Associate in Child Development And Family Studies : Early Childhood Education & Family Studies - GPA :
Trend Business College Portland, Oregon, Expected in 05/1992 Associate Certificate : Business Administration And Management - GPA :
Rogue Community College Grants Pass, OR Expected in 06/1989 Associate in Business Management : Business Administration And Management - GPA :
Work History
Gallagher Bassett Nz Ltd - Case Manager
Escondido, CA, 08/2020 - Current
  • Consulted with clinicians to devise and manage effective ongoing care plans for at-risk patients.
  • Developed and implemented transition services plan to facilitate movement from school to activities.
  • Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs.
  • Adhered to established rules, ethical standards and codes of professional conduct conducive to positive learning atmosphere.
  • Evaluate over 40 case treatment plans against individual goals and healthcare standards.
  • Increased referral rates by providing excellent service and building meaningful relationships with patients and caregivers.
  • Developed referral program to maintain long-term patient wellness.
  • Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented all patient interactions and interventions in electronic charting systems.
  • Took active role in patient and family planning process, detailing instructions and responding appropriately and effectively to questions and concerns.
  • Helped patients receive appropriate, high-quality care with reasonable results.
  • Managed support services and fostered communication among social workers, therapists, hospital staff and patients.
  • Addressed disruptions in patient care, including delays in discharge, postponed procedures and discharge equipment unavailability.
Community Solutions, Inc. - Program Director
Pittsburg, KS, 02/2008 - 02/2020
  • Knowledge and understanding of family dynamics and issues related to child abuse and neglect.
  • Ability to communicate with and support staff and volunteers to be effective advocates.
  • Ability to work cooperatively with different types of personalities.
  • Commitment to CASA’s mission and vision.
  • Ability to use word processing software, Excel, and database programs.
  • Design, implement and maintain program goals, systems and performance measures.
  • Manage organization’s relationship with, DHS and other service providers as appropriate.
  • Work in alignment with Legal Director on organizations relationship with the courts.
  • Oversee delivery of new program initiatives.
  • Create and amend program policy manual, as necessary.
  • Responsible for creating volunteer and child safety protocols, overseeing CASA volunteer background renewals over 25 at a time, and Driving Plan process including DMV checks and insurance verification.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services
  • Board liaison for Program and Government Relations Committee Activity Assistant Director will create and handle the logistics for daily, weekly, and monthly events to engage clients, residents, or patients.
  • Speaks to participants to get feedback, manage employees, volunteers and resources, and deliver fun, safe events while on time and under budget.
  • Possess excellent interpersonal and time management skills.
  • Planning and facilitating daily, weekly, and monthly events to encourage socialization, relaxation, and recreation.
  • Implementing activities that accommodate those with special needs.
  • Handling logistics to make the event possible, such as making phone calls, advertising, managing inventory and budgets, training and motivating volunteers or employees, and coordinating transportation.
  • Resolved interpersonal conflicts by listening, finding common ground and building relationships
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines
  • Performed site evaluations, customer surveys and team audits
  • Defined strategies and created a plan to achieve ambitious operational objectives
Curry Good Sam - Activity Assistant Coordinator
City, STATE, 08/2006 - 10/2007
  • Managed calendars, prepared activity rooms and documented resident attendance.
  • Promoted qualities such as leadership, physical activity and personal self-esteem with diverse and robust activity program.
  • Performed assessments on activity programs to determine what specific activities were suitable.
  • Designed wide variety of activities to stimulate interest, involvement and engagement of patients.
  • Designed promotional materials for family events, monitoring effectiveness and adjusting plans to increase event attendance.
  • Managed day-to-day operations of 2 facilities, monitoring inventory use, attendee safety and event participation.
  • Reviewed physical, social, psychological and emotional needs of residents to identify and improve program offerings.
  • Facilitated special programs such as music and memory activities.
  • Worked with nursing team to identify and document changes in patient mental acuity and physical abilities.
Kinder World Preschool And Childcare - Owner/Director
City, STATE, 08/1999 - 04/2002
  • Increased business profits by streamlining processes and trimming unnecessary positions.
  • Oversaw daily administrative operations for 30+ children, including Financials, CPR/First Aid Certification and Strategic Planning.
  • Conducted research on emerging perspectives in childhood education to improve upon school policies and curriculum.
  • Established school policies and communicated to staff and parents for well-coordinated and high-quality daily operations.
  • Planned and monitored curriculum and program activities and liaised with teachers to create fun and engaging learning experiences.
  • Recruited, selected and retained high-quality staff to reduce turnover and foster stability.
  • Developed educational curricula that promoted development in key behavioral and educational areas including Kindergarten readiness.
  • Worked with special needs students to determine specific plans for success.
  • Provided training and professional development for teachers.
  • Engaged with parents and families to build positive relationships for children to thrive.
  • Managed program paperwork and child records to comply with state requirements.
  • Operated under licensing guidelines to protect health, safety and well-being of children.
  • Volunteer/event planning PTO, Site council for Brookings-Harbor School District -Director for AWANA 85+Students -Family Wrap around (Family services) -Certified in juvenile/ Family informed trauma and education for 13+ years -ACEs (Adverse child experiences) competent for over 4 years, Curry Good Samaritan Aug 2006 – Oct 2007 Kinder World Daycare Center Aug 1999- April 2002(sold Business) Owner/Director- Sight Licensing from the State of Oregon for 29 children.
  • Oversight 3-4 employees.
  • Business Licensed, CPR/First Aid Certified.
  • FDA certified.
  • Managed and arranged community partners relationships, worked closely with school district 17-c.
  • Program Oversight, along with Program development.
  • Training and continuing education.
  • Strategic Planning, event planning.
  • Kindergarten readiness.
MDT Team Member - Board member for Harmony and Me (Non-Profit)

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Trend Business College
  • Rogue Community College

Job Titles Held:

  • Case Manager
  • Program Director
  • Activity Assistant Coordinator
  • Owner/Director


  • Associate in Child Development And Family Studies
  • Associate Certificate
  • Associate in Business Management

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: