Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Obtain a challenging leadership position applying creative problem solving and lean management skills with a growing company to achieve optimum utilization of its resources and maximum profits.

Focused Social/ Human Services proudly offering over 16 years of experience hiring, mentoring and training talented staff members. Flexible professional knowledgeable in laws related to welfare and crisis intervention. Skilled and smart leader remains calm in stressful environments.

  • Bilingual in Spanish
  • CPR and first aid certification
  • Supervision
  • Community Resource
  • Problem solving
  • Self building skills
  • Empathy
  • Critical thinking
  • Emotional awareness
  • Effective customer communication
  • Client meetings
  • Well-trained in Quicken software, ETO software
  • Community outreach
  • Good work ethic
Case Manager, 08/2022 to Current
Unitypoint HealthWaterloo, IA,
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Transitioned clients to different providers based on progress or needs.
  • Maintained logs and electronic client records following department and agency policies for effective monitoring.
  • Participated in regular team meetings and in-house training sessions to boost group effectiveness.
  • Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
  • Persuaded clients' support system to participate in decision-making to provide optimal care.
  • Developed trusting relationships with social services, health care providers and governmental agencies.
  • Submitted emergency financial assistance applications and supporting documentation for eligible clients.
  • Encouraged clients to articulate expectations and goals for successful rehabilitation.
House Manager, 05/2017 to 04/2019
The Mentor NetworkBroomall, PA,
  • Maintained utmost confidentiality of residents' information and records in accordance with federal and state requirements
  • Offered positive reinforcement and taught life skills regarding chores and cooking techniques.
  • Cross-trained in every store role to maximize operational knowledge.
  • Provided gentle assistance in areas of hygiene and feeding to residents at CRJ.
  • Assessed reports and adjusted workflows to realign with targets.
  • Cultivated pleasant and safe setting, resulting in 100% improvement in employee, visitor and resident satisfaction.
  • Delegated work to staff, setting priorities and goals.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Coordinated work of Directors of employees by offering clear direction and motivational leadership.
  • Applied continuous improvement program in daily activities to boost productivity, improve quality and reduce costs.
  • Led staff meetings for team of 10 to communicate directives.
Day Program Supervisor, 05/2012 to 08/2015
The Mentor NetworkClearwater, FL,
  • Human Service's conducting database intake (case management) IEP development.
  • Overseas day program staffing at 35.
  • Training all 35 on daily intervention pertaining to their work schedule.
  • Managed program operations and provided strategic leadership for workers.
  • Implementation on behavior plan's to each staff.
  • Worked directly with students and discussed behavioral goals and implementation of behavior intervention programs.
  • Presented student behavioral data during IEP meetings to determine plan changes and progress.
  • Collected data via direct student observation and consultation with classroom teachers regarding student behaviors.
  • Wrote goal-oriented programs and evaluated and documented progress and participation in weekly interdisciplinary treatment team conferences.
  • Utilized consulting skills for implementation and maintenance of intervention plans.
  • Conducted 15-minute and unscheduled checks on patients, immediately responding to hazardous incidents or crises to maintain safe milieu.
  • Led 1 to 2 hour group meetings attended by 35 worker to drive development of effective behavioral skills and systems.
caregiver, 07/2008 to Current
Walker MethodistCambridge, MN,
  • Developed system of organization to keep detailed client and case contact and activity records.
  • Collaborated with team members to identify and accomplish agency objectives.
  • Assessed each resident's psychosocial needs.
  • Partnered with similar organizations to meet greater needs, preventing duplication and optimizing resource utilization.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Improved patient outlook and daily living through compassionate care.
  • Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
  • Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
  • Assisted with meal planning to meet nutritional plans.
  • Followed care plan and directions to administer medications.
ABA Behavior Therapist, 08/2019 to 09/2020
Butterfly EffectsLinden, NC,
  • Performed behavioral interventions to teach communication, social and daily living skills and reduce problematic behaviors in home, community and school settings.
  • Delivered individualized treatment for children diagnosed with autism spectrum disorders or other behavioral and social challenges using applied behavior analysis principles.
  • Assembled, maintained and analyzed data gathered during student sessions, completed daily treatment logs and consistently submitted timely written and verbal progress reports.
  • Treated and improved reading and academic skills and monitored fine motor dexterity, hygiene, grooming, domestic capabilities, punctuality and job competence.
  • Attended monthly trainings to continue education for excellent treatment quality and updated methods of practice.
  • Designed and implemented rehabilitation plans for patients with cognitive dysfunctions.
  • Compiled data, distilled information and assessed trends using advanced mathematical approaches.
  • Determined central concerns and identified optimal strategies of investigation and remediation.
Education and Training
Bachelor of Science: Human Services, Expected in 05/2023
Bay Path University - Longmeadow, MA

Education was continued at Bay path university due to school closure.

Bachelor of Arts: Cognitive Psychology, Expected in 08/2021
Becker's college - Worcester, MA,

GPA: 45

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    School Attended

    • Bay Path University
    • Becker's college

    Job Titles Held:

    • Case Manager
    • House Manager
    • Day Program Supervisor
    • caregiver
    • ABA Behavior Therapist


    • Bachelor of Science
    • Bachelor of Arts

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