Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Multi-talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operate in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life.

  • Natural leader
  • Strong verbal communication
  • Program development
  • Collaborative team member
  • Empathetic and active listener
  • Homeless/dual diagnosed populations
  • Community outreach and resources
  • Highly skilled educator
10/2018 to 04/2020 Case Manager/Educator Td Garden | Durham, NC,
  • Provided substance abuse treatment services to a diverse population within contract and /or regulatory guidelines
  • Conducted life skills groups, psycho-educational groups, counseling groups, and individual therapy sessions for assigned caseload
  • Documented treatment services in clinical files and maintained related records
  • Provided case management services for all clients including clients classified with Co-occurring Psychiatric and Substance use Disorders (COPSD) and Female Intravenous and pregnant users
  • Provided discharge planning services to ensure clients received necessary and required services
  • Worked with counselors and staff to provide cohesive care for clients
  • Consulted with clinicians to devise and manage effective ongoing treatment plans for clients
  • Evaluated treatment plans against individual goals and organizational standards
  • Educated clients and loved ones about different treatment options and outside approaches, reducing the burden on organizational resources
  • Facilitated the acquisition of bus passes for clients to obtain employment assistance and employment
  • Increased referral rates by providing excellent service and building meaningful relationships with clients and human resources
03/2008 to 08/2011 Workforce Development Specialist Coxhealth | Neosho, MO,
  • Interviewed job seekers to access, enroll, and refer them to appropriate services
  • Identified factors which may have contributed to employment issues
  • Provided guidance and counseling for participants experiencing barriers to employment
  • Worked with clients to overcome barriers to employment
  • Trained job seekers on job search tools/strategies and using resource rooms
  • Administered, scored, and interpreted appropriate vocational tests
  • Referred participants to job openings and other employment opportunities
  • Helped clients meet eligibility requirements to obtain funding for education
  • Utilized a variety of computer software applications
01/2005 to 02/2008 Case Manager The Kitchen, Inc. | City, STATE,
  • Provided on-going case management to individuals seeking temporary shelter
  • Conducted intake interviews and Orientation Class for incoming residents
  • Collaborated with mental health professionals to create support teams for clients
  • Brokered relationships between clients and members of the community
  • Initiated, and organized transportation for shelter residents to have access to employment opportunities
  • Worked to connect homeless veterans to appropriate resources
  • Helped design and lead classes for residents
  • Provided supervision of homeless shelter as called on by Director of Social Services
  • Assisted clients in applying for low-income housing programs
  • Assisted in creation of discharge plan and reintegration into the community
  • Conducted follow-up visits with clients
  • Developed a comprehensive community resource guide
  • Provided supervision of two Social Work interns
Education and Training
Expected in 05/2019 Master of Social Work | Social Work University of Southern California, Los Angeles, CA, GPA:
Expected in 05/2016 Master of Divinity | Theology George W. Truett Theological Seminary of Baylor University, Waco, TX GPA:
Expected in 12/2001 Bachelor of Science | Occupational Education Wayland Baptist University, Plainview, TX GPA:
  • Developed highly effective psych-educational classes for open groups designed to educate clients about their disorders and effective ways of coping
  • Developed format for case managers to report client progress in case notes which combined host organization, state, and federal standards for reporting
  • Developed transportation service for homeless job seekers and facilitated transportation for clients dealing with addictions and mental health issues to travel back and forth to One-Stop Career Centers, and other employment opportunities
  • Worked with staff member and employers to develop Alternative Work Experience (AWEP) and Community Work Experience (CWEP) activities for underserved population to prepare them for employment positions in the community

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School Attended

  • University of Southern California
  • George W. Truett Theological Seminary of Baylor University
  • Wayland Baptist University

Job Titles Held:

  • Case Manager/Educator
  • Workforce Development Specialist
  • Case Manager


  • Master of Social Work
  • Master of Divinity
  • Bachelor of Science

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