Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Multi-talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operate in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Qualifications
Natural leader
Strong verbal communication
Program development
Collaborative team member
Empathetic and active listener
Homeless/dual diagnosed populations
Community outreach and resources
Highly skilled educator
Experience
10/2018 to 04/2020Case Manager/EducatorTd Garden | Durham, NC,
Provided substance abuse treatment services to a diverse population within contract and /or regulatory guidelines
Conducted life skills groups, psycho-educational groups, counseling groups, and individual therapy sessions for assigned caseload
Documented treatment services in clinical files and maintained related records
Provided case management services for all clients including clients classified with Co-occurring Psychiatric and Substance use Disorders (COPSD) and Female Intravenous and pregnant users
Provided discharge planning services to ensure clients received necessary and required services
Worked with counselors and staff to provide cohesive care for clients
Consulted with clinicians to devise and manage effective ongoing treatment plans for clients
Evaluated treatment plans against individual goals and organizational standards
Educated clients and loved ones about different treatment options and outside approaches, reducing the burden on organizational resources
Facilitated the acquisition of bus passes for clients to obtain employment assistance and employment
Increased referral rates by providing excellent service and building meaningful relationships with clients and human resources
03/2008 to 08/2011Workforce Development SpecialistCoxhealth | Neosho, MO,
Interviewed job seekers to access, enroll, and refer them to appropriate services
Identified factors which may have contributed to employment issues
Provided guidance and counseling for participants experiencing barriers to employment
Worked with clients to overcome barriers to employment
Trained job seekers on job search tools/strategies and using resource rooms
Administered, scored, and interpreted appropriate vocational tests
Referred participants to job openings and other employment opportunities
Helped clients meet eligibility requirements to obtain funding for education
Utilized a variety of computer software applications
01/2005 to 02/2008Case ManagerThe Kitchen, Inc. | City, STATE,
Provided on-going case management to individuals seeking temporary shelter
Conducted intake interviews and Orientation Class for incoming residents
Collaborated with mental health professionals to create support teams for clients
Brokered relationships between clients and members of the community
Initiated, and organized transportation for shelter residents to have access to employment opportunities
Worked to connect homeless veterans to appropriate resources
Helped design and lead classes for residents
Provided supervision of homeless shelter as called on by Director of Social Services
Assisted clients in applying for low-income housing programs
Assisted in creation of discharge plan and reintegration into the community
Conducted follow-up visits with clients
Developed a comprehensive community resource guide
Provided supervision of two Social Work interns
Education and Training
Expected in 05/2019Master of Social Work | Social WorkUniversity of Southern California, Los Angeles, CA, GPA:
Expected in 05/2016Master of Divinity | TheologyGeorge W. Truett Theological Seminary of Baylor University, Waco, TXGPA:
Expected in 12/2001Bachelor of Science | Occupational EducationWayland Baptist University, Plainview, TXGPA:
Accomplishments
Developed highly effective psych-educational classes for open groups designed to educate clients about their disorders and effective ways of coping
Developed format for case managers to report client progress in case notes which combined host organization, state, and federal standards for reporting
Developed transportation service for homeless job seekers and facilitated transportation for clients dealing with addictions and mental health issues to travel back and forth to One-Stop Career Centers, and other employment opportunities
Worked with staff member and employers to develop Alternative Work Experience (AWEP) and Community Work Experience (CWEP) activities for underserved population to prepare them for employment positions in the community
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School Attended
University of Southern California
George W. Truett Theological Seminary of Baylor University
