case manager resume example with 7+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Dedicated Soldier with six years serving in U.S. Army as enlisted member of large team. Excellent abilities to follow direction, lead others and find solutions. Known for perseverance in task completion and outstanding work ethic. Strong communicator and team player, eager to learn new processes to support overall organizational success. Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Motivated customer service and sales professional seeking increasing responsibility in retail environment. Remarkable leading new employees and maximize team performance. Skilled Head Cashier specializing in sales, service and team leadership. Motivated professional with successful background in customer service offering advanced money handling, merchandising and team leadership abilities combined with dedicated and hardworking approach. Focused on maximizing team efficiency and customer satisfaction through training and performance improvements.

  • Case Management Tracking
  • Reporting and Documentation
  • Decision Making
  • Case Planning
  • Intervention Plans
  • Community Outreach
  • Honest and Ethical
  • Reliable and Responsible
  • Work Task Prioritization
  • Policies and Procedures
  • Complaint Resolution
  • Team Leadership
  • Feedback Acceptance
  • Staff Supervision
  • Problem Solving
  • Analytical Thinking
  • Creative Thinking
  • Active Listening
  • Till Counting
  • Cash Handling
03/2023 to Current Case Manager Dynamic Workforce Solutions | Weatherford, OK,
  • Provide case management services including intake, assessment, advocacy, referral and monitoring of veterans and families.
  • Assist veterans and or dependents with eligibility for available benefits.
  • Maintain up-to-date case records with case activity status.
  • Advocated for veterans and families to resolve financial crises.
  • Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
  • Maintained up-to-date case records with case activity status.
  • Documented services and collected required data for evaluation.
01/2015 to 01/2016 Cash Office Clerk Bass Pro Shops | Auburn, NY,
  • Balanced daily cash deposits and bank vault inventory with zero error rate.
  • Greeted customers promptly and responded to questions.
  • Counted and balanced cashier drawers.
  • Remained aware of surroundings and secured cash to minimize loss potential.
  • Answered customers' questions and provided information on store procedures or policies.
  • Assisted customers by providing information and resolving complaints.
06/2012 to 02/2015 Food Service Specialist Family Express | Medaryville, IN,
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
02/2009 to 05/2012 Food Service Specialist Family Express | Merrillville, IN,
  • Completed opening, closing and shift change tasks by following company guidelines.
  • Kept customer and food preparation areas clean and well-organized.
  • Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Checked daily menus in order to accurately gather and prepare ingredients for entrees, sides and desserts.
  • Reported food inventory and supplies to management to reorder and maintain adequate stock.
  • Acquired new skills to support team and further accommodate customer needs.
  • Monitored inventory to keep adequate stock of food items and supplies.
  • Operated cash register to process cash, check and credit card transactions.
  • Reviewed current menu to create specific foods.
Education and Training
Expected in 08/2023 to to Bachelors of Social Work | Social Work Keuka College, Keuka Park, NY GPA:
  • 3.90 GPA
  • Additional Coursework in Mental Health First Aid
  • Additional Coursework in Ethics Diversity in Social Work
Expected in 05/2021 to to Associate of Arts | Social Work Pikes Peak Community College, Colorado Springs, CO GPA:
  • 4.0 GPA
  • Member of Phi Theta Kappa Honor Society, 2020
  • President's List Recipient
  • Graduated summa cum laude
  • Additional Coursework in Human Behavior
Expected in to to | Human Services Jefferson Community College, Watertown, NY GPA:
  • Spring 2018 - Dean's List
  • Additional Coursework in Interpersonal Communication
Native/ Bilingual

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Resume Overview

School Attended

  • Keuka College
  • Pikes Peak Community College
  • Jefferson Community College

Job Titles Held:

  • Case Manager
  • Cash Office Clerk
  • Food Service Specialist
  • Food Service Specialist


  • Bachelors of Social Work
  • Associate of Arts
  • Some College (No Degree)

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