LiveCareer-Resume

case manager resume example with 8+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Professional Summary

Solutions-focused professional with extensive experience and impressive record of achievements in the social services fields. Works well under pressure in a highly dynamic work environment with changing demands and priorities. Exemplary time and resource management skills employing best practices and operational initiatives to enhance productivity, quality, and client services. Exceptional interpersonal and communication skills with a proficiency to promote, build and maintain strategic business/client relationships while positively interfacing with people of diverse backgrounds. Able to manage multiple tasks without compromise to quality or productivity. Apply sound organizational skills to achieve results beyond employer expectations.

Skills
  • Documentation Proficiency
  • Children/Adolescence/Youth
  • EMR / EHR
  • Interdisciplinary Collaboration
  • Crisis Intervention
  • Community Outreach
  • Behavior Management
  • Exemplary Time Management and Attention to Detail
Work History
Case Manager, 08/2019 to Current
Goodwill Southern RiversCarrollton, GA,

• Manage an average of 120 cases simultaneously, providing equal commitment to attaining emotional and social stability.

• Complete initial intake assessments for clients and families, creating an emotionally and physically safe environment.

• Collaborate with child and family teams to develop treatment plans which include continued identification of the child and family strengths, needs, and culturally and linguistically appropriate, trauma informed approach.

• Monitor treatment plans and client’s progress towards goals while identifying and addressing any significant risks.

• Engages with the family through face to face interactions to build trust, encourage hope and ensure ongoing engagement in behavioral health services.

• Supports the development and implementation of effective, strength based, family centered plans with focus on parenting skills and behavior management techniques.

• Provide effective crisis management by triage and stabilizing emergency situations and effectively uses de-escalation techniques.

• Facilitate the involvement and communication with other agencies such as Schools, DCS, DDD, SWN and other participating agencies as appropriate by phone, email or face to face interactions.

• Conduct trauma informed educational activities that promote client and family understanding of treatment challenges.

• Advise clients on appropriate and available community resources to increase parental knowledge and involvement.

• Provide and maintain complete and accurate client records including documentation of activities performed as part of the service delivery process in accordance with agency and funding source requirements and appropriate supervision.

Program Specialist, 01/2017 to 08/2019
Universal Health ServicesCentre Hall, PA,

• Earned excellent remarks on performance reviews, with citations for excellence in areas including work volume, accuracy and quality, ability to learn and master new concepts; positive work ethic; and commitment to providing unsurpassed service.

• Implemented best practice initiatives and developed prevention programs to include parenting classes and peer support groups.

• Participated in community outreach to promote collaborative information sharing among civilian and military agencies.

• Assisted in the development and teaching of course curriculum delivered to families with children under the age of 6.

• Educated military service members and their family on pregnancy, labor and delivery, newborn care, and parenting.

• Coordinated office functions and processes to include maintaining supply inventory, arranging and facilitating training, organizing special events, monitoring equipment use and purchases, and research and disseminating resource information.

• Designed a confidential client file assurance system to monitor accuracy of files as required by program policies and procedures.

• Evaluated existing intra-office workflow and recommended new or revisions to current procedures, processes, forms and timelines to increase functionality and productivity.

• Maintained current and extensive knowledge of available resources and programs.

• Developed innovative presentations used at briefings and information fairs as well as wrote complex documents, correspondence, and relevant reports.

Child Advocate, 10/2015 to 12/2016
Mercy HealthcareLebanon, MO,

• Carried out objective, systematic investigations to include relevant history, environment, relationships, and needs of the child(ren) to ultimately make sound recommendation to court.

• Advocated and conveyed best interest of the child to the court system as well as relevant agencies.

• Identified resources and services for the child(ren) and facilitate a collaborative relationship between all parties and agencies.

• Effectively maintained an above average caseload without compromising quality of services or confidentiality of client and court records.

Secretary, 01/2013 to 12/2016
Dialysis ClinicBelton, MO,

• Coordinated office functions and processes to include maintaining supply inventory, arranging and facilitating training, organizing special events, monitoring equipment use and purchases, and research and disseminating resource information.

• Evaluated existing intra-office workflow and recommended new or revisions to current procedures, processes, forms and timelines to increase functionality and productivity.

• Provided academic, career, and goal-oriented advising to active duty members, veterans, and civilians for educational programs offered through the North Carolina Community College System.

• Registration of community college and university students for curriculum courses related to appropriate programs of study.

• Offered general information for assistance available through Federal Tuition Program, Federal FInancial Aid, and Veteran's Affair programs.

• Assisted in the preparation and maintenance of course schedules, descriptions, and curriculum forms.

Education
Master of Science: Social Work, Expected in 08/2020 to Tulane University School of Social Work - New Orleans, LA,
GPA:
  • Graduated with 3.8 GPA
  • Member of Phi Alpha Honor Soroity
Bachelor of Arts: Sociology, Expected in 05/2017 to University of North Carolina At Pembroke - Pembroke, NC
GPA:
  • Minored in Criminal Justice

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Tulane University School of Social Work
  • University of North Carolina At Pembroke

Job Titles Held:

  • Case Manager
  • Program Specialist
  • Child Advocate
  • Secretary

Degrees

  • Master of Science
  • Bachelor of Arts

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: