case manager resume example with 11+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Dedicated Case Manager with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.

  • Document management
  • Program coordination
  • Analytical
  • Planning
  • Multitasking
  • Skilled in Microsoft Programs
  • Leadership
  • Decision-making
  • Problem resolution
  • Calendar coordination
  • Verbal and written communication
  • Accounts payable and receivable
  • Report writing
  • File and data retrieval systems
  • Time management skills
  • Organization
Education and Training
Northern Tier Career Center Towanda, PA, Expected in LPN : Nursing - GPA :
Towanda Area Jr Sr High Towanda, Pa Expected in High School Diploma : - GPA : Member, yearbook. Secretary, Student Government. Attendance Award
  • Mandated Reporter Training - 2016, 2022
  • All clearances - up to date
  • Confidentiality training - 2022
State Of Montana - Case Manager
Columbus, MT, 05/2022 - Current
  • Initiated client-centered care plan reflective of client's readiness for change and activation level.
  • Developed trusting relationships with social services, health care providers and governmental agencies.
  • Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of patients.
  • Adhered to ethical principles and standards to protect clients' confidential information.
  • Maintained up-to-date case records with case activity status.
  • Participated in regular team meetings and in-house training sessions to boost group effectiveness.
  • Maintained logs and electronic client records following department and agency policies for effective monitoring.
  • Collaborated with healthcare team to improve care quality, reduce costs and gauge patient progress.
International Institute Of New England - Administrative Assistant/Advocate
Boston, MA, 05/2015 - 05/2022
  • Created detailed online spreadsheets to transition to paperless record management.
  • Coordinated communications, taking calls, responding to emails and interfacing with clients.
  • Sent and distributed mail and parcels.
  • Prepared and updated office equipment list.
  • Trained newly hired top talent to fill key positions and maximize productivity.
  • Tested trainees on materials to determine levels of understanding and areas requiring further instruction.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Completed reports, paperwork and documentation accurately and on time.
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Proofread documents and organized records, reports, and documents.
  • Prepared meeting agendas, transcribed minutes, and circulated plans to staff members
  • Performed troubleshooting for office equipment operation or arranged for repairs
  • Organized all company records, including creating a central file system
  • Managed the master calendar, individual team schedules, and individual staff PTO hours used and accrued.
  • Organized, ordered and restocked office supplies to keep staff efficient and productive
  • Conducted administrative support tasks, including assisting with pay records, invoices, balance sheets, and correspondences
  • Tracked employee time and attendance for payroll.
  • Drafted correspondence and donor communications such as newsletters and fundraising letters
  • Used Microsoft and Excel to record all expenses incurred and contributions received
  • Counseled clients alone and with groups to assist through difficult times and improve coping skills
  • Specialized in helping domestic violence victims navigate complex programs, including required paperwork and eligibility determinations.
Exxon Mobil - Manager of Operations
City, STATE, 07/2008 - 12/2012
  • Recruited and hired talented professionals with drive and dynamic skills to build success within organization.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Conducted performance reviews providing coaching and feedback to benefit both company and employee.
  • Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
  • Analyzed, compiled and presented statistical, financial and production processing reports to senior leadership.
  • Managed scheduling, training and inventory control.
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
  • Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
  • Oversaw financial management, budget management, accounting and payroll activities.
  • Evaluated invoices and shipping paperwork for accuracy and compliance.

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Resume Overview

School Attended

  • Northern Tier Career Center
  • Towanda Area Jr Sr High

Job Titles Held:

  • Case Manager
  • Administrative Assistant/Advocate
  • Manager of Operations


  • LPN
  • High School Diploma

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