case manager resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.

  • Documentation proficiency
  • Staff education and training
  • Written and verbal communication
  • Proficient in Microsoft Office Suite
  • Appointment Coordination
  • Resource Coordination and Allocation
  • Database and Client Management Systems
  • Confidentiality and Data Protection
  • Office Equipment Operation
  • Task Prioritization
  • Strong Organizational Skills
  • Schedule Management
  • Report Preparation
  • Ease with Computers and Technology
  • Research and Analytical Skills
  • Verbal and Written Communication
  • Document and File Management
  • Supply Inventory Control
Work History
Case Manager, 07/2018 - 01/2020
Goodwill Southern Rivers Moultrie, GA,
  • Expedite client annuity applications and all components of processing
  • Assist client with funds transfers and all associated paperwork
  • Prepare and ensure accurate client files and necessary data for Agent scheduled appointments
  • Utilize CRM databases and Microsoft office to complete daily work
  • Proofread/Quality check trust and will documents
  • Train new & incoming employees to the department
  • Create, copy, sort, label, update system data, and organized client files
  • Stamp and Notarize client signed documents
  • Assist with updating process guides, excel spreadsheets for team to utilize
Office Coordinator, 09/2013 - 06/2018
24Hr Homecare Concord, CA,

I was hired into Virginia College as an Admissions Coordinator. While working there, many changes occurred resulting in layoffs and restructuring. I continued with current duties while absorbing additional duties of jobs eliminated which resulted in a new job title of Office Coordinator supporting the campus. Some job responsibilities were:

  • Supported the campus President, Admissions Director, Dean, and faculty
  • Administered student, staff & faculty records and generate reports utilizing manual and electronic filing systems, college databases and HRIS database
  • Coordinated paperwork between newly enrolled student and other departments
  • Organized files, forms and created accessible campus tools related to admissions, academics & staffing
  • Utilized ordering software and maintained campus supply and uniform inventory
  • Ordered transcripts, handled issues with student to solution and uploaded transcript to online student record
  • Ran daily/hourly reports to support in the enrollment process from new student leads through to student start
  • Created audit reports and files, assisted in gathering documents for internal/external audits
  • Assisted front desk with visitors and student inquiries
Administrative /Clerical Specialist, 05/2011 - 09/2012
Kelly Services And Office Team City, STATE,
  • Created, copied, sorted, labeled, and organized office files
  • Data entry into various databases
  • Researched and created document for upload for company website
  • Greeted customers; answered multi-lined phone; daily data entry.
Various Titles, 08/1982 - 11/2010
American Express City, STATE,

I was hired into American Express at an entry-level position. While working there, I moved to multiple departments and was promoted several times with increased job responsibilities, while advancing my skill sets. I have highlighted some departments and job responsibilities:

  • Office Administration, Assistant, Department Support, Projects, Clerical, Data Entry, and Customer Service
  • Provided Office Support for 5 Managers, 1 Director
  • Coordinated business travel for meetings, conferences & events, and reconciled expenses
  • Meeting management
  • Administered employee incentive bonus pays for U.S And Canada
  • Administered user security of an employee incentive-based system
  • Created job postings and schedule interviews
  • Managed equipment and supply inventory, budget, and ordering
  • Managed paper and electronic filing systems
  • Coordinated and organized employee awareness events, celebrations, and Q&A sessions
  • Submitted weekly employee payroll data entry
  • Managed vendor relationships
  • Queried data from multiple sources for analysis and reporting
  • Created and managed online employee incentive compensation satisfaction survey
  • Experience with document requirements, statement of work, screen mock-ups, implement plans, user documentation, and integrate feeds with Payroll and HR databases
  • Developed and created a user guide & system job function template for standard user set up
  • Created gap solutions for system data integrity, accuracy, and compliance & regulations
  • Provided exceptional customer service to American Express cardholders
  • Handled fraud investigation for credit card accounts
  • Handled inbound/outbound high call volume, leveraging an auto-dialer system
High School Graduate: General Studies, Expected in 06/1983
Sunnyslope - Phoenix, AZ,
Status -
Other: , Expected in
On The Job - Work,
Status -

Specialty on-the-job Training Ongoing throughout Career: Enhancing Relationship Skills through Emotional Intelligence, Thinking Analytically & Conceptually, Collaborating & Influencing Others, Conflict Management & Resolution, Effective Group Decision Making, Coaching And Feedback Lab, Teams That Work, Situational Leadership, Valuing Diversity, Communicating Feedback, Delivering The Tough Message, Managing Ambiguity, Introduction To Six Sigma, Mentoring in Motion, Yes! The Interactive Negotiator

Drake Beam Morin (DBM) Career Services – Online Courses: , Expected in
- ,
Status -
Quick Jobs Administrative Assistant – Certificate WorkKeys Career Readiness Certificate (CRC: , Expected in 2009
Guilford Technical Community College - High Point, NC
Status - Applied Math, Locating Information, and Reading for Information

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Resume Overview

School Attended

  • Sunnyslope
  • On The Job
  • Guilford Technical Community College

Job Titles Held:

  • Case Manager
  • Office Coordinator
  • Administrative /Clerical Specialist
  • Various Titles


  • High School Graduate
  • Other
  • Drake Beam Morin (DBM) Career Services – Online Courses
  • Quick Jobs Administrative Assistant – Certificate WorkKeys Career Readiness Certificate (CRC

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