case manager resume example with 5+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Accomplished Bilingual Case Manager adept at handling high caseloads without sacrificing quality of care. Operate in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Skills
Care planning
Data confidentiality
Conflict mediation
Highly effective communication
Client engagement
Attentive listener
Cultural understanding
Adaptable and flexible
Proficient in eCw,
Ultipro
Concur
Microsoft
Excel spreadsheets
Data entry documentation
Experience
12/2019 to 01/2021Case ManagerHealth & Hospital Corporation | North Indianapolis, IN,
Coordinated resources from diverse providers for intervention plans.
Communicated with legal services providers, social services agencies and local judicial systems regarding cases.
Determined and coordinated appropriate level of care to meet individual patient needs.
Reviewed effectiveness of treatment for individual and family situations.
Reviewed and recorded progress of patients.
Collaborated with different disciplines to provide cohesive care to patients.
Assisted patients in receiving high-quality, appropriate care with best possible results.
Optimized program resource utilization to prevent unnecessary hospital admissions.
Documented plans, findings and results and submitted to employers and insurance carriers.
Fostered staff satisfaction and performance by implementing improved disciplinary policies.
Developed appropriate care plans for at-risk individuals and high-risk families.
Coordinated support services and optimized communication between healthcare workers and patients.
Managed all logistics for abuse and neglect cases from start to finish.
07/2019 to 11/2019Care Manager 1- Adult DivisionMental Health Cooperative | City, STATE,
Continual assessment of consumers' needs and development of individualized service plan and crisis plan with measurable goals to ensure needs are met.
Assist with referral and linkage to community resources and advocate for consumer.
Ensure consumers are seen upon discharge from the hospital.
Ensure consumer's daily psychiatric, medical, and environmental needs are planned for and coordinated.
Meet productivity standards as indicated in the Policies and Procedures.
Facilitate education of consumer and/or involved collaterals to psychiatric diagnosis and appropriate treatment options.
Respond to urgent/crisis consumer needs as appropriate to position with assistance of supervisor, crisis services, and clinic staff by developing plans and interventions.
Develop and maintain relationships within family unit and friends.
Ensure timely and appropriate documentation.
Worked with supervisory medical staff to review cases and improve care.
Transported clients to locations such as medical appointments and group meetings to maintain social connections and meet medical needs.
06/2016 to 08/2019Administrative Assistant/TranslatorWoodway, Inc. | City, STATE,
Provided full English to Spanish translation services.
Duplicated style and flow of original documents.
Delivered real-time, accurate oral translations and interpretations for clients.
Sat in on meetings to provide members with oral translations of conversations and information.
Kiln Operator
Keeping Heat Treatment Audit Current.
Covered multiple shifts.
Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
Created and maintained spreadsheets and developed administrative and logistical reports.
Monitored multiple databases to keep track of all company inventory.
Increased accuracy and reduced discrepancies by verifying data while processing incoming and outgoing checks and wire transfers.
Coordinated project materials, including managing physical and digital files, monitoring spreadsheets and updating reports.
Tracked expenses and documented records using Quickbooks.
Assisted with administrative tasks, including filing, answering phones and data entry.
Performed complex administrative management of sensitive and confidential issues.
Collected, calculated and reported on expenditure and statistical data to inform senior management.
Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
Contacted customers via phone and email to confirm deliveries and follow up with inquiries.
Generated shipment invoices, prepared packages and set up courier deliveries for customers.
09/2013 to 05/2014Administrative Assistant/TranslatorLester Law | City, STATE,
Provided full English to Spanish translation services.
Duplicated style and flow of original documents.
Performed complex administrative management of sensitive and confidential issues.
Organized conference room space and materials for internal and customer meetings, took notes and distributed meeting minutes to support executive needs.
Scheduled and coordinated meetings and calendars of high-level decision-makers.
Wrote email messages, memos and business letters for management and proofread all documentation to provide error-free correspondence.
Assisted with administrative tasks, including filing, answering phones and data entry.
Developed organization systems for filing contracts, agreements, court documents, legal records, reports and agendas.
Assisted legal staff with collation and organization of case documentation and administrative tasks.
Offered quick verbal translations of documents for use by legal professionals.
Proofread completed translations to identify and correct punctuation, grammatical and translation errors.
Used knowledge of cultural background to understand idiomatic meanings of specific expressions.
Reviewed and analyzed briefing materials before starting translations.
Interpreted conference calls and other workplace communications in real-time.
Sat in on meetings to provide members with oral translations of conversations and information.
Education and Training
Expected in 12/2012 to to Bachelor of Arts | PsychologyLee University, Cleveland, TN, GPA:
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