Case Manager resume example with 17+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Summary
Skilled Case Manager experienced in coordinating care for indiduals experiencing homelessness individuals. Proactive and resourceful professional makes appropriate decisions for high-quality and cost-effective care. Careful provider of preventive and proactive care for fragile patients.
Skills
Microsoft Office
Assessments
Home Health Aide Skills — Familiar
April 2020
Providing care to patients in a home setting
Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
Development in any professional field.
Relationship Building
Conflict Resolution
Performance Tracking
Case Planning
Family Education Programs
Decision Making
Records Management
Service Referrals
Community Outreach
Organization and Multitasking
Positive Attitude
Calm Under Pressure
MS Office
Patient Assessment
Email and Telephone Etiquette
Data Entry and Analysis
Problem-Solving
Emotional Awareness
Experience
Case Manager, 09/2020 - Current Total Education Solutions – Lynwood, CA,
Developed appropriate care plans for at-risk individuals and high-risk families.
Coordinated support services and optimized communication between healthcare workers and patients.
Developed trusting relationships with social services, health care providers and governmental agencies.
Assisted individuals with eligibility for available benefits.
Monitored and evaluated delivery of services to clients to maintain quality care.
Implemented quality disciplinary and team building policies to foster staff satisfaction and productivity.
Assessed cases for instances of abuse and neglect and took appropriate action.
Collaborated with healthcare team to improve care quality, reduce costs and gauge patient progress.
Reviewed treatment plans against individual goals and healthcare standards.
Utilized facility database systems to update patient records, transmit prescriptions and transfer files.
Addressed and responded immediately to patient issues to prevent care plan delays.
Communicated with legal services providers, social services agencies and local judicial systems regarding cases.
Linked clients with social services, health care providers and governmental agencies to help claim or reclaim individual autonomy.
Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
Maintained logs and electronic client records following department and agency policies for effective monitoring.
Introduced mental health agencies to clients needing access to therapy for trauma awareness and resilience building.
Transitioned clients to different providers based on progress or needs.
Adhered to ethical principles and standards to protect clients' confidential information.
Initiated client-centered care plan reflective of client's readiness for change and activation level.
Conducted regular home visits to review and monitor care plans based on clients' needs and program requirements.
Obtained authorizations for treatments and services to present clients with lower-cost but equally effective plans.
Administered initial and regular psychosocial assessments to develop and implement individualized service plans.
Wrote reports, business correspondence and procedure manuals.
Scheduled follow-up home visits post-crisis to evaluate status of client.
Initiated patient and family education and discharge planning at admission.
Advocated for clients by obtaining information regarding treatment options and clinical status.
Submitted emergency financial assistance applications and supporting documentation for eligible clients.
Persuaded clients' support system to participate in decision-making to provide optimal care.
Maintained up-to-date case records with case activity status.
Interviewed clients to highlight needs and develop personalized health care plans.
Cook meals, 02/2005 - Current Universal Health Services – , ,
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