Case Manager resume example with 17+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Skilled Case Manager experienced in coordinating care for indiduals experiencing homelessness individuals. Proactive and resourceful professional makes appropriate decisions for high-quality and cost-effective care. Careful provider of preventive and proactive care for fragile patients.

  • Microsoft Office
  • Assessments
  • Home Health Aide Skills — Familiar
  • April 2020
  • Providing care to patients in a home setting
  • Full results: Familiar
  • Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
  • Development in any professional field.
  • Relationship Building
  • Conflict Resolution
  • Performance Tracking
  • Case Planning
  • Family Education Programs
  • Decision Making
  • Records Management
  • Service Referrals
  • Community Outreach
  • Organization and Multitasking
  • Positive Attitude
  • Calm Under Pressure
  • MS Office
  • Patient Assessment
  • Email and Telephone Etiquette
  • Data Entry and Analysis
  • Problem-Solving
  • Emotional Awareness
Case Manager, 09/2020 - Current
Total Education Solutions Lynwood, CA,
  • Developed appropriate care plans for at-risk individuals and high-risk families.
  • Coordinated support services and optimized communication between healthcare workers and patients.
  • Developed trusting relationships with social services, health care providers and governmental agencies.
  • Assisted individuals with eligibility for available benefits.
  • Monitored and evaluated delivery of services to clients to maintain quality care.
  • Implemented quality disciplinary and team building policies to foster staff satisfaction and productivity.
  • Assessed cases for instances of abuse and neglect and took appropriate action.
  • Collaborated with healthcare team to improve care quality, reduce costs and gauge patient progress.
  • Reviewed treatment plans against individual goals and healthcare standards.
  • Utilized facility database systems to update patient records, transmit prescriptions and transfer files.
  • Addressed and responded immediately to patient issues to prevent care plan delays.
  • Communicated with legal services providers, social services agencies and local judicial systems regarding cases.
  • Linked clients with social services, health care providers and governmental agencies to help claim or reclaim individual autonomy.
  • Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
  • Maintained logs and electronic client records following department and agency policies for effective monitoring.
  • Introduced mental health agencies to clients needing access to therapy for trauma awareness and resilience building.
  • Transitioned clients to different providers based on progress or needs.
  • Adhered to ethical principles and standards to protect clients' confidential information.
  • Initiated client-centered care plan reflective of client's readiness for change and activation level.
  • Conducted regular home visits to review and monitor care plans based on clients' needs and program requirements.
  • Obtained authorizations for treatments and services to present clients with lower-cost but equally effective plans.
  • Administered initial and regular psychosocial assessments to develop and implement individualized service plans.
  • Wrote reports, business correspondence and procedure manuals.
  • Scheduled follow-up home visits post-crisis to evaluate status of client.
  • Initiated patient and family education and discharge planning at admission.
  • Advocated for clients by obtaining information regarding treatment options and clinical status.
  • Submitted emergency financial assistance applications and supporting documentation for eligible clients.
  • Persuaded clients' support system to participate in decision-making to provide optimal care.
  • Maintained up-to-date case records with case activity status.
  • Interviewed clients to highlight needs and develop personalized health care plans.
Cook meals, 02/2005 - Current
Universal Health Services , ,
  • Laundry
  • Transport to Appts
  • All shopping
Residential Aide, 12/2017 - 08/2019
Exodus Recovery Inc City, STATE,
  • I did hourly rounds on my clients rooms during the night
  • Washed there clothes fed them and made sure they followed the facility rules.
  • Read and recorded temperature, pulse and respiration.
  • Organized games and other activities to engage clients and offer mental stimulation.
  • Helped clients stay happy and healthy by providing mental and emotional support.
  • Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
  • Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
  • Supported residents during periods of emotional distress.
  • Maintained confidential accurate records of resident status and treatment plans.
  • Built trust and rapport with residents to assist with assimilation into community.
  • Assessed status of residents continuously and reported observations to treatment team.
  • Assisted over 63 residents with daily needs, personal hygiene, dressing and facility transfers.
  • Facilitated resident transitions and contacted families regarding level of care.
  • Participated in treatment planning sessions by contributing insights on resident status.
  • Partnered with nurse to promote quick, effective patient admission, assessment and integration into community.
Education and Training
High school diploma: , Expected in
- ,
First Aid Certification CPR Certification
Additional Information
  • Authorized to work in the US for any employer

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School Attended

Job Titles Held:

  • Case Manager
  • Cook meals
  • Residential Aide


  • High school diploma

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