LiveCareer-Resume

Case Manager resume example with 6+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Skills
  • Records Management
  • Microsoft Project
  • Social Work
  • Microsoft Excel
  • Conflict Resolution
  • Microsoft Office
  • Verbal and Written Communication
  • Microsoft Outlook
  • Case Notes
  • Cargo Sorting
  • Aircraft Loading and Unloading
  • Daily Logs
  • Ramp Checklist Completion
Work History
Case Manager, 09/2021 to Current
State Of FloridaYulee, FL,
  • Helped applicants receive appropriate, high-quality assistance with reasonable results.
  • Partnered with document specialists, social workers, city organizers, and case managers to develop and implement individualized rental assistant plans and documented applicant interactions and results in electronic charting systems.
  • Identified rental assist needs of individual applicants and coordinated responses based on Quality Assurance advice, insurance limitations and procedural costs.
Sales Service Representative Driver, 05/2021 to 09/2021
CINTAS, Professional Uniform And Facility ServicesCity, STATE,
  • Answered in-depth questions about company offerings, service policies and benefits of each plan.
  • Navigated multiple computer systems expertly to handle customers' sales and service needs.
  • Offered knowledgeable insight into available products and services as well as competitor activities to help consumers make informed decisions.
  • Kept senior managers informed about sales activities, current inventory and other metrics via timely reports.
  • To manage and grow customer accounts in the Rental Division. Drive a truck along an established route and service and sell within an existing customer base and picks up uniforms, shop towels, chemical cleaning products and other rental items.
  • Exhibit being the face of Cintas to customers and must work to build rapport with key decision makers, ensure quality standards and pro-actively solve customer concerns.
  • Job responsibilities also included growing existing customer base by upselling and cross-selling additional products and services, negotiating service agreement renewals and controlling inventory while working professionally, safely and in compliance with driving and vehicle regulations
Air Ramp Supervisor, 03/2020 to 03/2021
UPSCity, STATE,
  • Maintained team and operational compliance with all safety regulations.
  • Worked with vendors and internal departments to smoothly accomplish all ramp objectives.
  • Trained, developed and led team of 15+ air ramp employees.
  • Strengthened team operations by refocusing training, optimizing performance and maximizing efficiency.
  • Supervised and coordinated ground crews loading, unloading and securing aircraft cargo.
  • Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
  • Communicated closely with ground crew, flight crew, and tow person via walkie talkie to maintain loading and unloading safety and efficiency.
Aircrew Survival Equipmentman , 04/2015 to 04/2019
US NavyCity, STATE,
  • Cultivated vast knowledge of aircraft systems by attending training workshops and implemented expertise in routine work and special projects.
  • Dismantled, repaired and reassembled aircraft structural parts andsurvivial equipment to repair malfunctions and enhance functionality, performance and durability.
  • Adjusted, repaired or replaced parts or assemblies to ensure proper operation.
  • Followed written instructions from technical manuals when setting up and fabricating mechanical assemblies to complete accurate work.

• Directly supported P-3 Orion air crews during search/reconnaissance missions • Monitored, evaluated and repaired MD-1/MD-2 oxygen regulators, SRU-42 HABD systems, and CRU-103 oxygen regulators .


• Maintained all life rafts and life preservers associated with the P-3 mission

• Properly documented all evaluations and repairs, and ensured equipment documentation was always up-to-date

• Managed the Individual Material Readiness Program

• Managed the Meteorology and Calibration Program

• Mentored and trained junior technicians on proper equipment operation and documentation

* Trained ranks E1 to E4 on how to repair, assemble, disassemble and manage equipment

* Supervised ranks E1 to E4

* Stood as a Watchman for multiple military installations

Deployment to Aircraft Intermediate Maintenance Detachment, Bahrain (Apr. 2017- Oct. 2018): • Successful completion of 335 Aviation Life Support maintenance actions, totaling 1,570 man hours • Recognized by superiors as an instrumental technician in support of 11 aviation units operating in the Fifth Fleet area of responsibility

• Successfully mentored and trained two junior technicians on proper equipment operation and documentation

Deployment to Aircraft Intermediate Maintenance Detachment, Misawa, Japan (Apr. 2018 - Oct. 2019):

• Successful completion of 230 Aviation Life Support maintenance actions, totaling 459 man hours • Successfully mentored and trained two junior technicians

• Reduced Time Reliability Replenish summary by 15% and cleared 34 backlogged Aviation Life Support items

• Performance overall resulted in a 99% ready-to-issue rate in support of PATRON forces operating in the Western Pacific and US Central Command areas of responsibility.

Deployment to Aircraft Intermediate Maintenance Detachment, Bahrain (Oct. 2016 - Apr. 2017): • Successful completion of 400 Aviation Life Support maintenance actions, totaling 1,800 man hours • Recognized by superiors as an instrumental technician in support of 11 aviation units operating in the Fifth Fleet area of responsibility

• Successfully mentored and trained three junior technicians on proper equipment operation and documentation

-Additional Information/Qualifications-

• Excellent communication skills

• CPR and First Aid certified

• HAZMAT and OSHA protocol certified



Education
Associate of Arts: Criminal Justice, Expected in
San Francisco City College - San Francisco, CA,
GPA:
  • Dean's List Spring Semester '22
High School Diploma: , Expected in 06/2011
Woodrow Wilson Highschool - Long Beach, CA,
GPA:
  • Elected Captain of Speech & Debate team

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Resume Overview

School Attended

  • San Francisco City College
  • Woodrow Wilson Highschool

Job Titles Held:

  • Case Manager
  • Sales Service Representative Driver
  • Air Ramp Supervisor
  • Aircrew Survival Equipmentman

Degrees

  • Associate of Arts
  • High School Diploma

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