Case Manager resume example

• Answered in-depth questions about company offerings, service policies and benefits of each plan.
• Navigated multiple computer systems expertly to handle customers' sales and service needs.
• Offered knowledgeable insight into available products and services as well as competitor activities to help consumers make informed decisions.
• Kept senior managers informed about sales activities, current inventory and other metrics via timely reports.
• To manage and grow customer accounts in the Rental Division. Drive a truck along an established route and service and sell within an existing customer base and picks up uniforms, shop towels, chemical cleaning products and other rental items.
• Exhibit being the face of Cintas to customers and must work to build rapport with key decision makers, ensure quality standards and pro-actively solve customer concerns.
• Job responsibilities also included growing existing customer base by upselling and cross-selling additional products and services, negotiating service agreement renewals and controlling inventory while working professionally, safely and in compliance with driving and vehicle regulations

• Maintained team and operational compliance with all safety regulations.
• Worked with vendors and internal departments to smoothly accomplish all ramp objectives.
• Trained, developed and led team of 15+ air ramp employees.
• Strengthened team operations by refocusing training, optimizing performance and maximizing efficiency.
• Supervised and coordinated ground crews loading, unloading and securing aircraft cargo.
• Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
• Communicated closely with ground crew, flight crew, and tow person via walkie talkie to maintain loading and unloading safety and efficiency.

• Cultivated vast knowledge of aircraft systems by attending training workshops and implemented expertise in routine work and special projects.
• Dismantled, repaired and reassembled aircraft structural parts andsurvivial equipment to repair malfunctions and enhance functionality, performance and durability.
• Adjusted, repaired or replaced parts or assemblies to ensure proper operation.
• Followed written instructions from technical manuals when setting up and fabricating mechanical assemblies to complete accurate work.

• Directly supported P-3 Orion air crews during search/reconnaissance missions • Monitored, evaluated and repaired MD-1/MD-2 oxygen regulators, SRU-42 HABD systems, and CRU-103 oxygen regulators .

• Maintained all life rafts and life preservers associated with the P-3 mission

• Properly documented all evaluations and repairs, and ensured equipment documentation was always up-to-date

• Managed the Individual Material Readiness Program

• Managed the Meteorology and Calibration Program

• Mentored and trained junior technicians on proper equipment operation and documentation

* Trained ranks E1 to E4 on how to repair, assemble, disassemble and manage equipment

* Supervised ranks E1 to E4

* Stood as a Watchman for multiple military installations

Deployment to Aircraft Intermediate Maintenance Detachment, Bahrain (Apr. 2017- Oct. 2018): • Successful completion of 335 Aviation Life Support maintenance actions, totaling 1,570 man hours • Recognized by superiors as an instrumental technician in support of 11 aviation units operating in the Fifth Fleet area of responsibility

• Successfully mentored and trained two junior technicians on proper equipment operation and documentation

Deployment to Aircraft Intermediate Maintenance Detachment, Misawa, Japan (Apr. 2018 - Oct. 2019):

• Successful completion of 230 Aviation Life Support maintenance actions, totaling 459 man hours • Successfully mentored and trained two junior technicians

• Reduced Time Reliability Replenish summary by 15% and cleared 34 backlogged Aviation Life Support items

• Performance overall resulted in a 99% ready-to-issue rate in support of PATRON forces operating in the Western Pacific and US Central Command areas of responsibility.

Deployment to Aircraft Intermediate Maintenance Detachment, Bahrain (Oct. 2016 - Apr. 2017): • Successful completion of 400 Aviation Life Support maintenance actions, totaling 1,800 man hours • Recognized by superiors as an instrumental technician in support of 11 aviation units operating in the Fifth Fleet area of responsibility

• Successfully mentored and trained three junior technicians on proper equipment operation and documentation

-Additional Information/Qualifications-

• Excellent communication skills

• CPR and First Aid certified

• HAZMAT and OSHA protocol certified