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Case Manager/Director of Intake Specialist Resume Example

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CASE MANAGER/DIRECTOR OF INTAKE SPECIALIST
Summary

Self-motivated, dependable individual experienced in advocating outreach and engagement services. Demonstrated clinical skills in assessing and obtaining community resources to customize care plans. Commitment and understanding of equal opportunities with diverse and multicultural environments.

Skills
  • Patient advising
  • Cross-functional collaboration
  • Emotional awareness
  • Patient assessment
Experience
Council for Native HawaiianAdvancement | Kapolei, Hawaii , HICase Manager/Director of Intake Specialist05/2020 - Current
  • Advocated for members and families to coordinate care and navigate resources within OTIS and Submittable system.
  • Constructed case notes and comprehensive reports, including data entry into OTIS & Submittable portal.
  • Protected patient data in alignment with HIPAA privacy protocols.
  • Reviewed effectiveness of treatment for individual and family situations.
  • Coordinated between various entities to manage cases.
  • Answered phones, transferred calls, took messages, sent/checked email, assisted with angry applicants.
Kaiser Permanente | Honolulu, HIMedical Assistant I03/2020 - 05/2020
  • Prepared, reviewed and submitted patient statements to determine factual accuracy.
  • Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
  • Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
  • Assisted physicians by preparing patients for procedures, including EKGs, phlebotomy, glucose testing and pulmonary function tests.
  • Conducted patient interviews to gather health history, vital signs and information about current medical issues.
  • Improved patient care and daily task efficiency resulting in smoother operations.
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses.
  • Prepared, stained, cover slipped and catalogued cytology specimens.
  • Performed routine tests such as urine dip stick, vision and hearing tests.
  • Maintained clean and organized work area with adequate supplies and reagents.
  • Requested scripts from doctors and verified insurance and coding.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Monitored medical supply levels to confirm sufficient stock, promptly placing replenishment orders before depletion.
  • Observed and documented patient status and reported patient complaints to case manager for resolution.
  • Reviewed treatment sheets for consistency, completeness and accuracy.
  • Communicated with patients by phone and via written correspondence.
  • Tested and repaired medical testing equipment to maintain safety and accuracy.
  • Escorted patients to examination rooms and documented medical histories.
  • Transmitted physician's orders to patients, counseling on execution and addressing follow-up questions.
  • Performed preliminary physical tests, such as taking blood pressure, weight and temperature, accurately recording results in patient history summary.
  • Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
  • Verified type of radiology procedure prior to exams using HIPAA guidelines for two identifiers.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
  • Sterilized medical instruments to streamline procedural use.
  • Sterilized medical equipment after each procedure.
  • Organized charts, documents and supplies to maintain team efficiency.
  • Assisted cardiologists in special and complex cardiovascular procedures.
  • Monitored patient stability by checking vital signs and weight.
  • Furnished supplies, support and assistance to medical staff and patients for unit-specific procedures.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Trained patients on how to properly operate medical equipment.
  • Prepared prescription refill requests on behalf of physician to prevent lags.
  • Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
  • Completed and submitted clinical documentation in accordance with agency guidelines.
  • Positioned patients for optimal comfort prior to procedures.
  • Assessed, documented and monitored vital signs for more than 15 patients per day.
  • Verified appointment times with patients, preparing charts, pre-admission and consent forms.
  • Scheduled appointments for patients via phone and in person.
  • Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies.
  • Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
  • Educated patients about medications, procedures and physician's instructions.
  • Answered appointment calls to streamline office operations.
  • Acted as liaison between physician and patient, answering questions and delivering test results.
Get Nutz Wear | Kapolei, HIAssistant Store Manager02/1993 - 05/2020
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Promoted and supported strong relationships with local community organizations in surrounding area.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Collaborated with visual merchandising team to develop strategies to drive profitability.
  • Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
  • Coached and developed store associates through formal and informal interactions.
Education and Training
Medical | Honolulu, HISome College (No Degree) in Medical Assisting
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Resume Overview

Companies Worked For:

  • Council for Native Hawaiian Advancement
  • Kaiser Permanente
  • Get Nutz Wear

School Attended

  • Medical

Job Titles Held:

  • Case Manager/Director of Intake Specialist
  • Medical Assistant I
  • Assistant Store Manager

Degrees

  • Some College (No Degree) in Medical Assisting

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