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case manager data entry specialist resume example with 9+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Personable Medical Assistant bringing 24 years of hands-on experience balancing problematic administrative and clinical duties to achieve patient satisfaction. Offering thorough understanding of medical registration process and procedures to streamline client processing. Compassionate and respectful collaborator recognized for delivering high-quality healthcare, excellent customer service, reimbursement, and data entry.

Skills
  • Research and Facts Collecting
  • Well-Trained in Microsoft Office, Excel, Word Processing, Spreadsheets
  • Customer Support and Assistance
  • Assistance Program Knowledge
  • Client Meetings
  • Effective Customer Communication
  • Organizational Skills
  • Working Collaboratively
  • First Aid/CPR
  • Data Management
  • Reliable and Trustworthy
  • Critical Thinking
  • Conflict Resolution
  • Training & Development
  • Advanced Anatomy Knowledge
  • Charting Expertise
  • Medical Billing
  • HIPAA Compliance
  • Venipuncture and Phlebotomy
  • Patient Relations
  • Blood and Tissue Collection
Experience
10/20 to Current
Case Manager/Data Entry Specialist Adapt Community Network Flushing, NY,
  • Developed and incorporated community-based programs to meet various needs and monitored each program's effectiveness.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Completed accurate and efficient data entry and database updates to support business operations.
  • Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
  • Identified and corrected data entry errors to prevent duplication across systems.
  • Reviewed and updated account information in company computer system.
  • Documented data entry completions in corresponding logbooks.
  • Created reports and audited charts to maintain concise records.
  • Compiled, sorted and verified electronic data against hard copies to support quality control efforts.
09/17 to 09/2020
Navigator Access for Reimbursement Dupage Medical Group City, STATE,
  • Worked collaboratively with physicians, staff and other health care professionals to develop, implement and evaluate integrated and comprehensive plans of care for patients.
  • Identified opportunities for coverage access to address reimbursement barriers.
  • Collected coinsurance and deductibles from patients for rendered services.
  • Reviewed uninsured accounts, verifying medical assistance application process, charity care application and drug replacement program availability.
  • Brought in $4.9 million in revenue in one year by billing and collecting for Co-pay Assistance Program claims on clients' behalf.
  • Processed invoice payments and recorded information in account database.
  • Managed all payments processing, invoicing and collections tasks.
  • Monitored past due accounts and pursued collections on outstanding invoices.
  • Provided prompt and accurate services through knowledge of government regulations, health benefits and healthcare terminology.
  • Entered procedure codes, diagnosis codes and patient information into billing software to facilitate invoicing and account management.
  • Expedited payments by verifying accuracy and currency of vendor information.
  • Performed accurate and fully compliant monthly closing processes, accruals and journal entries.
  • Performed insurance verification, pre-certification and pre-authorization.
  • Developed strong professional rapport with vendors and clients.
  • Trained new team members on company policies and accounting systems to keep team operations productive and efficient.
  • Integrated third party forms, data, back-end services and specialized content to personalize WordPress theme layout and arrangement.
  • Designed visual and graphic images to use on multiple platforms.
  • Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
07/12 to 09/17
Medical Assistant Georgia Cancer Specialist City, STATE,
  • Performed preliminary physical tests to accurately record results in patient history summary.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Scheduled appointments for patients via phone and in person.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Educated patients about medications, procedures and physician's instructions.
  • Organized charts, documents and supplies to maintain team productivity.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Assessed, documented and monitored vital signs for patients within outpatient setting.
  • Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
  • Followed principles of asepsis and infection control to meet patient safety guidelines.
  • Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
  • Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
  • Identified, corrected and reported data entry errors.
  • Completed accurate and efficient data entry and database updates to support business operations.
  • Identified and corrected data entry errors to prevent duplication across systems.
  • Compiled data from source documents prior to data entry.
  • Reviewed and updated account information in company computer system.
  • Identified errors in data entry and related issues by mentioning to supervisors for resolution.
  • Sorted source documents and organized to be filed.
  • Adhered to strict data confidentiality policies to prevent information leakage.
  • Documented data entry completions in corresponding logbooks.
  • Created reports and audited charts to maintain concise records.
  • Reviewed database entries to verify regulatory compliance.
  • Supported document reviews and auditing by locating and providing required data, reporting on input procedures and other relevant circumstances as necessary.
Education and Training
Expected in 05/2007
Medical Assistant: Medical Assisting
Everest Institute - Eagan - Saint Paul, MN
GPA:
Expected in 06/1997
High School Diploma:
Evanston Township High School - Evanston, IL,
GPA:
Expected in
Bachelor of Science: Nursing
Aspen University - Denver, CO
GPA:

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Resume Overview

School Attended

  • Everest Institute - Eagan
  • Evanston Township High School
  • Aspen University

Job Titles Held:

  • Case Manager/Data Entry Specialist
  • Navigator Access for Reimbursement
  • Medical Assistant

Degrees

  • Medical Assistant
  • High School Diploma
  • Bachelor of Science

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