case manager resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary
[Job Title] with management experience and exceptional people skills. Versed in [Skill set 1] and [Skill set 2]. Desires a challenging role as a [Job Title].
Core Qualifications
  • Results-oriented
  • Quick learner
  • Computer proficient
  • Training and development
  • Customer Service
  • Client-focused
  • Outreach programming specialist
  • Strong communication skills
Case Manager, 09/2013 - Current
Hospital For Special Surgery Ronkonkoma, NY,
  • Completes an initial needs assessment and acts upon critical needs appropriately
  • Develops a comprehensive client-driven case plan with both short-term and long-term goals identified 
  • Completes a timeline and measures for each goal,
  • Monitors progress towards goals in regularly scheduled weekly sessions
  • Evaluates and adjusts case plans as needed
  • Empowers clients to become involved in their own planning and goal setting
  • Refers clients to appropriate resources to assist with meeting goals.
House Manager, 01/2013 - 09/2013
Presbyterian Homes & Services Eastern, WI,
  • Administering medications
  • Implementing behavior strategy plans
  • Accompany Individuals on outdoor activities
  • Transporting Individuals to psychiatric therapy center
  • Documentation and the maintaining of individuals files and records as required by regulation
  • Serves as primary individual to provide and obtain resources necessary for consumers growth and independence
  • Participates as a team member in annual individual team meetings Participates in all necessary individual related meetings
  • Consistently advocating for individuals served
  • Assist individuals with accessing resources within and outside the agency.
Prometric Louisville, KY,
  • Plan weekly staff schedules as needed and supervise both permanent as well as temporary Test Center Administrators
  • Administer and proctor test when short staffed
  • Assist in the hiring and training of new Test Center Administrators
  • Maintain a 12 month center schedule for utilization of center open hours to meet and satisfy corporate contractual requirements
  • Oversee the verification and security of test center clients arriving for registration
  • File reports on any irregular test center situations or complaints
  • Manage quality assurance through audits or other company programs
  • Engage in property management to maintain environmental conditions within acceptable limits
  • Refer clients and general public to appropriate sources for situations outside authority.
MANAGER, 10/2006 - 2010
University Of Maryland Berwyn Heights, MD, USA
  • Controlling business area by maintaining a working knowledge of policies, practices and procedures
  • Created a system that made sure that the sales floor maintained a constant flow of new merchandise
  • Assists in interviewing, hiring and training of new employees
  • Supervises staff, scheduling, payroll and business management
  • Maintained market strategy to exceed monthly budget in sales
  • Successfully led key projects which resulted in increased sales.
  • Provided onsite training.
  • Meet high customer satisfaction survey.
Manager, 02/2003 - 10/2006
University Of Maryland Berwyn Heights, MD,   Supervises staff,   Managed inventory, and ordered supplies,   Hire and train new employees,    Conducts quarterly and annual job performance evaluation of employees,  Met and exceeded monthly and quarterly sales projection  
SENIOR MANAGER, 2000 - 10/2002
The Nielsen Company Cologne, DE, Nigeria
  • Managed the day to day business of the company.
  • Supervise the support of operations and technical personnel with data communications.
  • Supervised production and sales/marketing managers,.
  • Sought, negotiated and close contractual agreements for diamond mills.
FESTMACK POLY INDUSTRIES, LTD, Oregbemi Industrial Estate City, STATE, Nigeria
  • Maintained the day to day running of the business Planning and management of the financial projections
  • Receiving and entering of inventory information
  • Conducted hiring process including interviewing, testing, staff development and training.
  • Served as Personal Assistant to the CEO.
Bachelor of Philosophy: Philosophy, Expected in 1996
Pontifical Urban University - Rome,
Status -
Master of Arts: Pastoral Counseling, Expected in 2012
Liberty University - Lynchburg, Virginia
Status -
Master of Science: Alcohol & Addiction Counseling, Expected in 2016
Coppin State University - Baltimore, Maryland
Status -
Professional Affiliations
American Association of Pastoral Counselors
 business Planning and management, customer satisfaction, data communications, Documentation, hiring, marketing, sales, scheduling, staff development and training, 

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Resume Overview

School Attended

  • Pontifical Urban University
  • Liberty University
  • Coppin State University

Job Titles Held:

  • Case Manager
  • House Manager
  • Manager


  • Bachelor of Philosophy
  • Master of Arts
  • Master of Science

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