case manager resume example with 7+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • :
Professional Summary

Experienced Office Management and Administration Professional with six years of experience optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Personable Office Manager with outstanding knowledge of health office management. Proven improvement of office functionality through streamlining organization. Committed to detail-oriented organization and effective communication.

  • Self-motivated
  • Persuasive negotiator
  • Salesforce
  • People-oriented
  • Detail-oriented
  • Dedicated team player
  • Superior organizational skills
  • Adept multi-tasker
  • Verizon Wireless employee of the month Award
  • Cash register operations
  • Opening and closing procedures
  • Inventory management
  • Shipment processing
  • Fashion knowledge
  • Adapt to diverse groups
  • Able to persuade others effectively
  • Excellent people skills
  • Problem-solving skills
  • Social perceptiveness
  • Sales training
  • Exceptional customer service
  • Retail sales professional
  • Markdown procedures
  • Inventory control
  • Excellent communication skills
  • Fashion industry knowledge
  • Pricing controls
  • Reliable and punctual
  • Creative
  • Product inventory counts
  • Account development
  • Highly competitive
  • Active listening skills
  • Consistently meets sales goals
  • Credit card transactions
  • Computer literate
  • POS systems knowledge
  • Upselling techniques
  • Merchandising
  • Personable
  • Natural leader
  • Trustworthy
  • Honest
  • Reliable 
  • Time management expert
  • Good morale
  • Great Personality
Work History
Case Manager, 02/2020 to Current
Hospital Sisters Health System - CorporateSpringfield, IL,
  • Maintained existing applications and designed and delivered new applications.
  • Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs and enhancements.
  • Evaluated project requirements and specifications and developed software applications that surpassed client expectations.
  • Worked closely with clients to establish specifications and system designs.
  • Educated patients and loved ones about different treatment options and outside care approaches, reducing burden on hospital resources.
  • Consulted with clinicians to devise and manage effective ongoing care plans for at-risk patients.
  • Reduced care costs without sacrificing quality through effective service coordination and multidisciplinary collaboration.
  • Took active role in patient and family planning process, detailing instructions and responding appropriately and effectively to questions and concerns.
  • Addressed disruptions in patient care, including delays in discharge, postponed procedures and discharge equipment unavailability.
  • Helped patients receive appropriate, high-quality care with reasonable results.
  • Evaluated treatment plans against individual goals and healthcare standards.
  • Worked with different disciplines to provide cohesive care to patients.
  • Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs.
  • Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented all patient interactions and interventions in electronic charting systems.
  • Reported plans, findings and results to employers and insurance carriers.
  • Evaluated IEP for compliance with state and federal requirements regulations and rectified non-compliance issues immediately.
  • Improved staff performance by recreating disciplinary procedures commensurate with level of infraction, dramatically reducing turnover.
Applied Behavioral Analysis Therapist, 08/2018 to 02/2020
Mercy CollegeTarrytown, NY,
  • Searched resident belongings prior to and during stays.
  • Completed documentation for every incident and forwarded to correct personnel for review.
  • Prepared and submitted daily iep reports to management.
  • Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
  • Taught clients how to complete basic household chores and prepare food.
  • Built and maintained positive staff relationships to promote teamwork and better serve clients.
  • Identified concerns, research methodologies and optimal experimental designs to collect desired information.
  • Interacted with clients to assist in gaining insight, defining goals and planning action to achieve effective personal development and adjustment.
  • Identified psychological, emotional or behavioral issues and diagnosed disorders using information obtained from evaluation techniques.
  • Counseled individuals and groups regarding problems such as stress, substance abuse or family situations to modify behavior to improve personal adjustment.
Office Manager, 09/2016 to 02/2019
Go1Manhattan, NY,
  • Completed all cleaning, stocking and organizing tasks in assigned sales area.
  • Prioritized helping customers over completing other routine tasks in the store.
  • Answered questions regarding the store and its merchandise.
  • Demonstrated use and care of merchandise.
  • Greeted customers and ascertained customers' needs.
  • Helped customers with questions, problems and complaints in person and via telephone.
  • Organized racks and shelves to maintain the visual appeal of the store.
  • Verified that all customers received receipts for purchases.
  • Trained and served as a peer coach for new sales associates.
  • Developed positive customer relationships through friendly greetings and excellent service.
  • Handled all incoming business and client requests for information.
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using MS Office suite.
  • Liaised with patients and addressed inquiries, appointment requests and billing questions.
  • Performed billing, collection and reporting functions for office generating over $[Number] annually.
  • Provided complete meeting support, including materials preparation and notes or minute taking.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Sales Manager, 06/2012 to 02/2015
Verizon WirelessCity, STATE,
  • Greeted customers in a timely fashion while quickly determining their needs.
  • Recommended merchandise to customers based on their needs and preferences.
  • Wrote sales slips and sales contracts.
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
  • Contacted other store locations to determine merchandise availability.
  • Responded to customer questions and requests in a prompt and efficient manner.
  • Engaged with customers in a sincere and friendly manner.
  • Completed all cleaning, stocking and organizing tasks in assigned sales area.
  • Prioritized helping customers over completing other routine tasks in the store.
  • Built relationships with customers to increase likelihood of repeat business.
High School Diploma: , Expected in 2009 to Deptford High School - Deptford, NJ
Bachelor of Science: Social Psychology, Expected in 01/2018 to Rowan University - Glassboro, NJ

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Resume Overview

School Attended

  • Deptford High School
  • Rowan University

Job Titles Held:

  • Case Manager
  • Applied Behavioral Analysis Therapist
  • Office Manager
  • Sales Manager


  • High School Diploma
  • Bachelor of Science

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