case manager resume example with 15+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
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REGISTERED NURSE NYS License #662654 Skillful and dedicated Professional Registered Nurse who undertakes demanding, yet complex patient assignments and delivers excellent performance, is seeking to obtain a professional nursing role where I may utilize and enhance my strong interpersonal, communication and technical nursing skills. Applies strong critical thinking skills to practice with the knowledge and experience gained in a healthcare setting. Delivers optimal patient centered care while utilizing strong, but ever developing observation, assessment and intervention skills. Proven to be hardworking and energetic; flexible and one who adapts to change of environment and works schedules.

Results-focused [Industry] professional with strength in [Skill], [Task] and [Task]. Proactive leader with strengths in communication and collaboration. Proficient in leveraging [Area of expertise] and [Area of expertise] knowledge to promote [Result]. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.

  • Patient assessment
  • Cross-functional collaboration
  • Progress evaluations understanding
  • Treatment plans knowledge
Case Manager, 02/2018 to Current
Hospital Sisters Health System - CorporateEffingham, IL,
  • Conduct comprehensive assessment of patient’s physical, mental and psychosocial needs, and implement resources and/or initiate consultation as needed.
  • Educate patients and families about health care plans and options.
  • Provide emotional support to patients and families.
  • Effectively communicate and collaborate with the interdisciplinary team to ensure safe and appropriate discharge planning.
  • Attend in service to keep informed about the changes in health care, as it affects the patient, to ensure effective patient-centered discharge planning.
  • Coordinated support services and optimized communication between healthcare workers and patients.
  • Informed patients and families of treatment options and at-home care strategies to reduce unnecessary burden on hospital resources.
  • Collaborated with various healthcare providers to facilitate delivery of services.
  • Coordinated resources from diverse providers for intervention plans.
  • Optimized program resource utilization to prevent unnecessary hospital admissions.
  • Used facility EMR system to update patient records, transmit prescriptions and transfer files.
  • Reviewed treatment plans against individual goals and healthcare standards.
  • Lowered costs while improving care quality by coordinating services and collaborating with dedicated healthcare team.
  • Facilitated ongoing case management services to support successful outcomes and meet stabilization goals.
  • Protected patient data in alignment with HIPAA privacy protocols.
  • Conducted assessments to obtain information for participant-centered plan of care.
  • Determined functional status, activity, acuity and self-management levels to make proper care referrals.
Community Nurse, 08/2016 to 02/2018
Cottage Health SystemPaso Robles, CA,
  • Revised patient care plans through regular assessment and evaluation of patient conditions and changes over time to improve prognosis in collaboration with clinic physicians.
  • Performed preliminary evaluations of patient conditions, administering physical examinations and asking questions regarding mental health and lifestyle factors to report to physicians.
  • Maintained comprehensive records of patient visits, diagnoses and prescriptions to provide physicians with complete understanding of patient medical history and conditions.
  • Instructed in-home caregivers on treatment techniques, medication schedules, dietary restrictions, safety protocols and other information relevant for daily treatment of patients.
  • Developed treatment plans for individual patients, accounting for special needs of patient, physician diagnoses and recommendations and patient's desired outcomes.
  • Submitted patient medical records and personal information to outside professionals and to insurance companies when requested.
  • Collected OASIS data, evaluating for accuracy, completeness and logical coherence in determining appropriate sequencing of diagnoses.
  • Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
  • Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
  • Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
  • Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans.
  • Cooperated with health-related agencies and organizations in carrying out community activities.
  • Participated in continuing education programs and workshops to enhance training and nursing knowledge.
  • Provided skilled direct nursing care to patients.
Registered Nurse/ Charge Nurse, 02/2013 to 07/2016
New York Methodist HospitalCity, STATE,
  • Performs standard nursing duties on a Medical\Surgical Unit while demonstrating the ability to motivate a team of RN’s to provide quality patient care.
  • Performs total patient assessments which includes neurologic, cardiovascular, respiratory, gastrointestinal, genitourinary and pre- and post-operative.
  • Addresses health patterns of diverse patients in providing oriented comprehensive nursing care.
  • Attended many in-service training sessions to stay on the cutting edge of current and ever.
  • Developing nursing technologies and techniques.
  • Collaborated with physicians and nursing staff to deliver quality care.
  • Built and maintained excellent rapport with patients and loved ones.
  • Monitored delivery of patient care for entire unit, including implementation of care plans.
  • Coordinated care with physicians and other clinical staff to prepare for treatment, carry out interventions and enhance continuum of care.
  • Oversaw delivery of high-quality, cost-effective care with focus on patient safety, comfort and dignity.
  • Administered injections, medications and wound care according to needs.
  • Monitored and recorded patient condition, vital signs, recovery progress and medication side effects.
  • Maintained comprehensive patient care plans and monitored staffs' implementation of physician's orders.
  • Supervised nurse administration of oral, intramuscular and IV medications to patients as prescribed, monitoring responses for adverse reactions.
  • Conducted patient assessments and diagnostic tests to provide physician with important patient health information.
  • Answered patient questions and provided take-home materials for further information.
  • Imparted medical, operational and patient care knowledge to junior nurses, supporting personal growth and enhancing professional development.
  • Assessed and assisted patients with diverse range and comorbid chronic diagnoses, including chronic obstructive pulmonary disease (COPD), asthma, congestive heart failure (CHF), cerebrovascular accidents (CVA), diabetes, and sepsis.
  • Coordinated and performed patient admissions, transfers and discharges.
  • Educated patients, caregivers, and families on diagnoses, treatment and disease prevention.
  • Collaborated with multidisciplinary healthcare specialists to devise, implement, and modify plans of care defining patient outcome goals
  • Distributed assignments to RNs, LPNs and resident advisors, guided work and delivered training to promote proper care standards for patients.
  • Performed IV infusions, intramuscular injections, peritoneal dialysis, IV pushes and oral subcutaneous.
  • Directed unit staff and promoted quality care for diverse patients.
  • Advised, coached and mentored experienced and student nurses on medical issues, crisis management and appropriate nursing interventions.
Head Bank Teller, 01/2006 to 02/2013
Citibank, NACity, STATE,
  • Serve patients by visiting homes, determining patient and family needs.
  • Developing health care plans, providing nursing services and treatments, making necessary referrals for patients with social and emotional issues to the community agencies.
  • Help the community health care team by coordinating assessment, planning and providing needed health and related services.
  • Participates in case conferences with physicians, hospitals, therapists and rehabilitative personal and representatives of other agencies.
  • Provides health information by instructing family in the care, and rehabilitating patients.
  • Improve quality results by studying, evaluating, and recommending changes in processes, and implementing change.
  • Keep necessary supplies readily available, by taking inventory, placing orders and verifying receipt.
  • Complying with legal requirements, and keeping patients’ information confidential.
  • Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
  • Counted large amount of monies daily with manual and machine-assisted methods.
  • Assisted tellers with daily activities such as check approval, adding checks, locating errors and resolving member related questions.
  • Maintained confidentiality of bank records and client information.
  • Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
  • Ordered checks, placed stop payment orders and conducted additional special services for customers.
  • Adhered to financial services security and audit procedures.
  • Trained employees on cash drawer operation.
  • Met or exceeded sales goals by promoting bank products and services in customer interactions.
  • Identified and reported suspicious behavior to security personnel as appropriate.
  • Directed specific questions to appropriate branch personnel.
  • Entered member transaction data into online banking software.
  • Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
  • Performed basic administrative tasks regarding banking products, including handling phone calls, inquiries and emails.
  • Kept teller window areas clean, organized and fully stocked.
  • Balanced bank's vault of daily cash for withdrawals and deposits.
  • Prepared and submitted documentation for bank records and compliance purposes.
  • Maintained confidentiality of bank records and client information, directed specific questions to appropriate branch personnel and exceeded customer service satisfaction ratings.
  • Researched and resolved open items and deposit issues.
  • Performed currency transaction reports for foreign currency.
  • Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
  • Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
  • Verified amounts and integrity of every check or funds transfer.
  • Helped customers open and close accounts, apply for loans and make sound financial decisions.
  • Greeted and assisted customers with professional, knowledgeable support for diverse banking needs.
  • Welcomed customers and offered pleasant service during entire transaction.
  • Reconciled loan totals and balanced daily cash deposits and bank vault inventory with zero error rate.
  • Took on additional shifts during busy periods to minimize staffing shortages.
  • Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
Education and Training
Master of Science: Nursing, Expected in 07/2019 to Chamberlain College of Nursing - Naperville, IL
Bachelor of Science: , Expected in 12/2016 to Chamberlain College of Nursing - Naperville, IL
Associate of Science: Nursing, Expected in 05/2012 to Saint Paul’s School of Nursing - Queens, NY
Associate of Liberal Arts: , Expected in 06/2004 to Borough of Manhattan Community College - New York, NY
New York Methodist Value Recipient
Ph.D.: Nursing , Expected in 03/2023 to Chamberlain University - Downers Grove, IL
Department of Medicine Exceptional Nursing Award
: , Expected in 06/2016 to - ,
Unit Council Committee Chairperson 06
: , Expected in 01/2008 to - ,

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Resume Overview

School Attended

  • Chamberlain College of Nursing
  • Chamberlain College of Nursing
  • Saint Paul’s School of Nursing
  • Borough of Manhattan Community College
  • Chamberlain University

Job Titles Held:

  • Case Manager
  • Community Nurse
  • Registered Nurse/ Charge Nurse
  • Head Bank Teller


  • Master of Science
  • Bachelor of Science
  • Associate of Science
  • Associate of Liberal Arts
  • Ph.D.

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