Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
To obtain a position that will allow me to use the leadership and communication skills learned through my experience and education in the industry.
  • Ability to successfully manage high number of employees
  • Building and maintaining strong client relations
  • Strong work ethic and dedication to the company and industry
  • Interviewing techniques
  • Self directed
  • Strong interpersonal and communication skills
  •  Team building
Consistently a top producer in regional monthly revenue
03/2007 to 04/2017
Case Manager Huntington Hospital Pasadena, CA,
  • Dedicated professional with over 25 years of combined insurance industry experience in surveillance, claims investigations and case management. 
  • Coordinates daily field operations, scheduling, communication, and operational efficiency for 26 investigators while providing direction and support for surveillance assignments.
  • Managed case handling from intake to final product.
  • Maintains a highly motivated, quality-focused investigative team through consistent and positive communication to staff, clients, and others within the organization.
  • Responsible for supervising surveillance and claim operations for multiple lines of insurance coverage, including: automotive, disability, general liability, and worker's compensation, in a large multi-state territory.
  • Monitoring and developing business relationships with clients including consistently communicating surveillance plan of action, updates and recommendations via phone and email.
  • Ensure all investigators adhere to policies and procedures set forth by company, clients, and state laws.
  • Compile daily investigator billing, statistical data, review investigators timesheets for accuracy, finalize and approve investigator reports.
  • Creates plan of action for high profile surveillance investigations. 
  • Very successful in up-selling additional days and services to clients while efficiently managing a fully team of field investigators.
01/2003 to 01/2007
Case Manager Huntington Hospital Arcadia, CA,
  • Update clients via email or phone on surveillance results.
  • Scheduled investigators for claims assignments and surveillance.
  • Reviewed final reports.
  • Invoicing
  • Took in assignments from clients.
  • Approved final billing.
09/1990 to 07/2003
Assistant Case Manager Advisors Excel Topeka, KS,
  • Took assignments from clients
  • Discussed case strategies
  • Case set-up
  • Kept files and work organized for the case manager
  • Reception work
  • Clerical work
Education and Training
Expected in
- ,
All skills were developed on the job through countless years of experience and dedication to my work towards providing excellence. 
Skill Summary
case management, client relations, developing business relationships, direction, editing, e-mail, employee development,  expense reports, forms, hiring, insurance, invoicing, managing, performance management, phone, quality control, recruitment, report writing, sales, scheduling, statistics, supervising,video

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy


Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score
could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:


resume Strength

  • Formatting
  • Length
  • Personalization
  • Target Job

Resume Overview

School Attended

Job Titles Held:

  • Case Manager
  • Case Manager
  • Assistant Case Manager


By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: