To obtain a position that will allow me to use the leadership and communication skills learned through my experience and education in the industry.
Ability to successfully manage high number of employees
Building and maintaining strong client relations
Strong work ethic and dedication to the company and industry
Strong interpersonal and communication skills
Consistently a top producer in regional monthly revenue
Case Manager Jacksonville, FLGlobal Options/Coventbridge/Apr 2007 to May 2017
professional with over 25 years of combined insurance industry experience
in surveillance, claims investigations and case management.
daily field operations, scheduling, communication, and operational
efficiency for 26 investigators while providing direction and support for
handling from intake to final product.
highly motivated, quality-focused investigative team through consistent
and positive communication to staff, clients, and others within the
supervising surveillance and claim operations for multiple lines of
insurance coverage, including: automotive, disability, general liability,
and worker's compensation, in a large multi-state territory.
developing business relationships with clients including consistently
communicating surveillance plan of action, updates and recommendations via phone and email.
investigators adhere to policies and procedures set forth by company,
clients, and state laws.
investigator billing, statistical data, review investigators timesheets
for accuracy, finalize and approve investigator reports.
Creates plan of
action for high profile surveillance investigations.
in up-selling additional days and services to clients while efficiently
managing a fully team of field investigators.
Case Manager Plainfield, IllinoisICS/Feb 2003 to Feb 2007
Update clients via email or phone on surveillance results.
Scheduled investigators for claims assignments and surveillance.
Reviewed final reports.
Took in assignments from clients.
Approved final billing.
Assistant Case Manager Plainfield, ILInphoto Surveillance/Oct 1990 to Aug 2003
Took assignments from clients
Discussed case strategies
Kept files and work organized for the case manager
Education and Training
All skills were developed on the job through countless years of experience and dedication to my work towards providing excellence.