To obtain a position that will allow me to use the leadership and communication skills learned through my experience and education in the industry.
Skills
Ability to successfully manage high number of employees
Building and maintaining strong client relations
Strong work ethic and dedication to the company and industry
Interviewing techniques
Self directed
Strong interpersonal and communication skills
Team building
Accomplishments
Consistently a top producer in regional monthly revenue
Experience
03/2007 to 04/2017
Case ManagerHuntington Hospital – Pasadena, CA,
Dedicated
professional with over 25 years of combined insurance industry experience
in surveillance, claims investigations and case management.
Coordinates
daily field operations, scheduling, communication, and operational
efficiency for 26 investigators while providing direction and support for
surveillance assignments.
Managed case
handling from intake to final product.
Maintains a
highly motivated, quality-focused investigative team through consistent
and positive communication to staff, clients, and others within the
organization.
Responsible for
supervising surveillance and claim operations for multiple lines of
insurance coverage, including: automotive, disability, general liability,
and worker's compensation, in a large multi-state territory.
Monitoring and
developing business relationships with clients including consistently
communicating surveillance plan of action, updates and recommendations via phone and email.
Ensure all
investigators adhere to policies and procedures set forth by company,
clients, and state laws.
Compile daily
investigator billing, statistical data, review investigators timesheets
for accuracy, finalize and approve investigator reports.
Creates plan of
action for high profile surveillance investigations.
Very successful
in up-selling additional days and services to clients while efficiently
managing a fully team of field investigators.
01/2003 to 01/2007
Case ManagerHuntington Hospital – Arcadia, CA,
Update clients via email or phone on surveillance results.
Scheduled investigators for claims assignments and surveillance.
Reviewed final reports.
Invoicing
Took in assignments from clients.
Approved final billing.
09/1990 to 07/2003
Assistant Case ManagerAdvisors Excel – Topeka, KS,
Took assignments from clients
Discussed case strategies
Case set-up
Kept files and work organized for the case manager
Reception work
Clerical work
Education and Training
Expected in
: - , GPA: All skills were developed on the job through countless years of experience and dedication to my work towards providing excellence.
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