case manager coordinator resume example with 6+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Professional Summary
Motivated with comprehensive knowledge of social justice issues and systems affecting marginalized communities. Passionate about developing and facilitating programs to support communities in need. Collaborative and analytical advocate builds strategic partnerships, advocate for clients and advance change for communities in need. Dynamic offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Case Manager Coordinator, 08/2018 - Current Homecall Of Stillwater Inc – Stillwater, OK,
Provide direct crisis services to 20 clients, including linkage, advocating, supporting, and providing education as needed.
Implement individual service plan incorporating input from clients, involved service providers, and clearly identifying problem areas and needs, strategies, and service objectives.
Complying with internal budgets consisting of state, local and federal funds and resources. Developing Budgets for clients based on their individual financial circumstances and assisting with financial goal setting and accomplishments.
Auditing records, processes and eligibility guidelines for compliance.
Conducted training to update staff on new laws, regulations and procedures to promote more informed delivery of client services.
Managing client data including health, financial, and legal records and corresponding statements. Triaging data and performing complex data entry & data migration functions.
Managing deadlines imposed by federal agencies, courts, and executive leadership.
Developing communication pipelines between cross-functional workgroups across multiple agencies to ensure timely and cohesive communication of critical, time sensitive developments regarding clients and high-profile cases.
Carrying out in-depth investigations of material facts and data presented by clients and third-party agencies then conducts root cause analysis to develop individualized strategies to help clients overcome pain points and adversity.
Established rapport and relationships with patients and external partners to cross-train and support medical staff.
Case Manager, 03/2019 - 04/2021 Hospital Sisters Health System - Corporate – O'fallon, IL,
Provides supervision, oversight, and accountability for consumers in highly regulated environment.
Consulting with identified medical and nonmedical providers and natural supports including their input in person-centered planning process.
Conduct resource audits to identify peers within your network, you then leverage relationships to make referrals on behalf of clients.
Enforcing internal and external guidelines required to protect client and consumer data. Investigating clinical, legal and health related data to assist with developing strategies to assist clients with complex problem solving & resource administration.
Working with third party agencies, community partners and for-profit entities to develop support networks for clients.
Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities.
Documented medical interventions conducted during telephonic patient interactions.
Collaborated with physicians, specialists and medical support personnel to coordinate cost-effective patient care.
Direct Support Professional, 01/2015 - 02/2019 Boone County Family Respices – Columbia, MO,
Developed and implemented behavioral management care plans.
Transports 5 individuals in personal and/or company vehicle for community outings\scheduled appointments.
Administered medication as directed by physician daily.
Supervised daily activities and provided assistance to staff.
Handled all incoming information requests for several busy executives.
Provided staff coaching, mentoring and consultation to enhance performance and professional development.
Liaised with key accounts to deliver targeted administrative support, including estate, household and property management.
Entrusted to handle confidential and sensitive situations in professional matter.
Education
B.S: Psychology, Expected in 06/2018 - Virginia State University - Petersburg, VA GPA: Status - Member of The National Society for Leadership and Success
Graduated cum laude.
Member of psychology club
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