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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Experienced Case Manager offering educational enrichment and demonstrated knowledgeable progress for employees with medical mishap's. Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Have the ability to operate in high-pressure environments while recommending best resources and courses of action to benefit employee needs as well as clients. Am also an versatile Case Manager with expertise in leave of absence environment. Hardworking and dedicated to top outcomes. Excellent time management, multitasking and communication abilities.

Skills
  • Industry-Specific HR Regulations
  • Paid Leave of Absence Transitions
  • Policy Interpretation
  • Procedure Compliance
  • Applicant Qualification
Work History
Case Manager Coordinator, 09/2019 to Current
Homecall Of Stillwater IncStillwater, OK,
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Responded to customer requests for new claims, and company policy information.
  • Coordinated implementation of people-related services, policies and programs through departmental staff.
  • Oversaw all HR needs for numerous-employee operation across several locations.
  • Administered benefits programs, analyzed compensation and other competitive data.
  • Educated staff on HR software functionality with special emphasis in paid leave features.
  • Administered benefits programs, analyzed compensation and other competitive data and prepared budgets.
  • Managed caseload of over 120 employees filing paid family leave claims.
Floor Support, 05/2016 to 09/2019
Jo-Ann FabricsFranklin, TN,
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Promoted sales with aggressive targets and clear goal attainment strategies for individual employees and teams.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Evaluated team and employee performance in order to develop and implement effective corrective actions.
  • Oversaw supply restocking, area cleaning and product organization.
  • Made personal recommendations for customers by sharing product knowledge and demonstrating product.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Performed closing procedures [Number] times weekly by balancing cash drawers and reconciling credit card transactions
Sales Associate, 04/2013 to 06/2015
SciotoBridgeport, WV,
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Helped over 20 customers daily locate products and checked store system for merchandise at other sites.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Processed product returns and assisted customers with other selections.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Solved customer challenges by offering relevant products and services.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Shift Manager, 03/2009 to 04/2012
DonatosLondon, OH,
  • Trained and mentored over 5 new employees to maximize team performance.
  • Excelled in every store position and regularly backed up front-line staff.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Checked building to confirm maintenance and cleaning met code and regulations.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Tracked receipts, employee hours and inventory movements.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
Education
: Political Science And Government, Expected in
Polk State College - Winter Haven, FL
GPA:
High School Diploma: , Expected in 06/2008
Winter Haven Senior High School - Winter Haven, FL
GPA:

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Resume Overview

School Attended

  • Polk State College
  • Winter Haven Senior High School

Job Titles Held:

  • Case Manager Coordinator
  • Floor Support
  • Sales Associate
  • Shift Manager

Degrees

  • Some College (No Degree)
  • High School Diploma

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