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Case Manager Coordinator Resume Example

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CASE MANAGER COORDINATOR
Professional Summary

Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life. Versatile Case Manager with expertise in environments. Hardworking and dedicated to top outcomes. Excellent time manager, communicator and problem solver. Client-focused Social Services Director with background in managing social work programs and highly educated in laws relating to welfare and crisis intervention. Determined employee with 5 years of experience leading highly effective and talented teams. Maintains composure, diplomacy and efficiency in all situations.

Skills
  • Eligibility counseling
  • Government assistance programs
  • Resource referrals
  • Customer service
  • Counseling
  • Interviewing
  • Home visits
  • Needs assessment
  • Patient Assessments
  • Case Management
  • Indirect Patient Care
  • Treatment planning
  • Progress evaluations
Work History
Case Manager Coordinator, 01/2020 to 08/2021
Company Name – City, State
  • Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
  • Assisted applicants in filling out housing applications and verifying assets.
  • Identified care needs of individualpatients and coordinated responses based on physician advice, insurance limitations and procedural costs.
  • Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented all patient interactions and interventions in electronic charting systems.
  • Helped patients receive appropriate, high-quality care with reasonable results.
  • Took active role in patient and family planning process, detailing instructions and responding appropriately and effectively to questions and concerns.
  • Managed case load of children in welfare system, providing comprehensive, community-based care.
  • Increased referral rates by providing excellent service and building meaningful relationships with patients and caregivers.
Case Management Specialist, 08/2019 to 02/2020
Company Name – City, State
  • Helped patients receive appropriate, high-quality care with reasonable results.
  • Took active role in patient and family planning process, detailing instructions and responding appropriately and effectively to questions and concerns.
  • Reduced care costs without sacrificing quality through effective service coordination and multidisciplinary collaboration.
  • Worked with different disciplines to provide cohesive care to patients.
  • Provided direct services to clients, including safety planning, crisis intervention, case management and advocacy.
  • Made appropriate referrals, monitored client services in appropriate time frames, sought supervisory guidance as required, documented services provided and completed departmental billing procedures.
  • Assisted and accompanied clients and families to court, legal appointments, health care, public benefits and social or community agencies relative to client short- and long-term stabilization goals.
  • Mentored advocates, case managers, interns and volunteers to create positive, productive atmosphere.
  • Teamed up with managers and executives to assist in evaluating and improving performance of direct services, contributing to strategic program planning and development.
  • Communicated with supervisor regarding issues related to case management, resourcing, service collaboration and development of new resources.
Case Management Specialist, 03/2019 to 12/2019
Company Name – City, State
  • Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
  • Worked with clients to improve life choices and maximize benefits of programs.
  • Educated potential participants on available services and processes to engage in program.
  • Supervises personnel and/or coordinates activities in housing assistance programs
  • Assessed clients for abuse and neglect to compile documentation for court reports.
  • Completed detailed charts to summarize interactions with patients and booked follow-up sessions.
  • Developed Functional Behavioral Assessment and Positive Behavioral Intervention Plan to identify cause of problem behavior, formulate strategies to address behavior and teach new behavioral skills.
  • Helped clients develop new coping mechanisms and techniques to drive behavior modification.
Education
High School Diploma: 06/1999
Long Beach Jordan High School - City
Bachelor of Science: Human And Social Services, 07/2018
Springfield College - City, State
Master of Science: Human And Social Services, 07/2020
Walden University - City, State
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Resume Overview

School Attended

  • Long Beach Jordan High School
  • Springfield College
  • Walden University

Job Titles Held:

  • Case Manager Coordinator
  • Case Management Specialist

Degrees

  • High School Diploma : 06/1999
    Bachelor of Science : Human And Social Services , 07/2018
    Master of Science : Human And Social Services , 07/2020

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