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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Experienced Case Manager offering educational enrichment and demonstrated academic progress for students with disabilities. Proven history of implementing personalized instructional practices and designing quality Individualized Education Programs in collaboration with students, parents and teachers to support learning plans. Excellent collaborator dedicated to providing first-rate supportive counseling and guidance.

Multi-faceted Casework Supervisor with [Number] years of experience in social services field. Managed [Number]-person caseworker team and provided services to average caseload of [Number] clients. Excellent organizational and collaborative skills leading to effective service delivery. Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life.

Skills

Resource referrals

Eligibility counseling

Client needs assessments

Program development

Team-building

Interpersonal communication

Crisis intervention

Case management

Education
Ashford University San Diego, CA Expected in Master of Arts : Human Services - GPA :
Ashford University , Expected in Bachelor of Arts : Social Sciences of Criminal Justice - GPA :
Work History
Homecall Of Stillwater Inc - Case Manager Coordinator
Stillwater, OK, 09/2019 - Current

Identify risk factors and needs that impact client outcomes and care planning components with appropriate referral to clinical case management or intervention.

Lead the coordination of development, review, implementation of services, case management, behavior intervention plans, and treatment.

Facilitate overall treatment efficiency through studying, evaluating, and redesigning processes; implementing changes; rewriting policies and procedures as necessary.

Improve staff competence by providing educational resources and conducting training to update staff on new laws, regulations and procedures to promote more informed delivery of client services.

Utilize proficient case management processes to conduct comprehensive evaluation of client’s needs/eligibility and recommend an approach to case resolution.

Oversee services provided to individuals and their families, including reviewing caseworker’s client cases and identifying additional actions and improvements.

Marathon Health - Behavioral Health Counselor
Fort Morgan, CO, 01/2017 - 09/2019

Administered instruction to offenders in a variety of areas, including but not limited to: pro-social life skills, anger management, job readiness, cognitive restructuring, consumer education, and stress management.

Educated clients on self-management skills and guided them to resources needed in order to participate fully in their individual treatment and growth.

Completed initial diagnostic assessments to determine treatment needs; conducted ongoing assessments to determine when clinical goals have been achieved.

Developed treatment plans to address issues including substance abuse, aging, bullying, anger management, careers, depression, LGBTQ issues, self-image, stress, and suicide.

Sierra Vista Unified School District - Principal's Secretary
Sierra Vista, AZ, 01/2018 - 01/2019

Managed the sorting, classifying, indexing, cross referencing, and filing of reports; utilized documents such as manuals, files, legal records and computer print outside to locate information.

Evaluated past performance data to forecast needs and recommend changes to improve productivity, accuracy, and quality service.

Reviewed and verified reports, records, and other material for accuracy, completeness, and conformity with established standards.

Administered the application of credits and adjustments based on customer types, individual account details, and requests; reconciled accounts as errors were found and applied payments posted.

State Of Indiana - Correctional Lieutenant
Brazil, IN, 01/2010 - 01/2016

Maintained and enforced security by operating control center, monitoring inmates, visitors and employees for signs of suspicious behavior.

Provided support in training, selecting, and orienting subordinate correctional security staff; read and reviewed offender information to identify issues that require special attention.

Enforced rules, regulations, and state laws necessary for control and management of youth offenders and the maintenance of public safety.

Facilitated the checking of all bookings and discharges, ensuring all charges have paperwork and all discharges have orders of discharge.

Served as an institutional hearing officer, member of classification committee, and collaborated with internal marketing team to generate strategies for internal communication.

Accomplishments
  • Department of Corrections Certified Courses (Motivation for Change, Thinking for Change, Anger Management, Pathfinder, Reentry, Seeking Safety, Statewide Lifers Program, Family Violence Intervention Program).
  • Youthbuild Certified Courses (Breaking Chains of Trauma, Time Management, Customer Service, Budgeting, Integrity, Resume Building, Mock Interviews, Effective Listening, Effective Communication, Job Readiness, Problem Solving).

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Resume Overview

School Attended

  • Ashford University
  • Ashford University

Job Titles Held:

  • Case Manager Coordinator
  • Behavioral Health Counselor
  • Principal's Secretary
  • Correctional Lieutenant

Degrees

  • Master of Arts
  • Bachelor of Arts

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