case manager consultant remote resume example with 10+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Talented Case Manager/Senior Clerk adept at working quickly and accurately in fast-paced, high-volume administrative support environments. Proficient in processing documentation, data entry and file management. Currently utilizing past experience and working towards excelling professionally. Adept at handling high caseloads without sacrificing quality of care.

  • Fluent-Bi-lingual (Civil Service Tested)
  • Remote Work
  • Excellent Work Ethic
  • Microsoft Office
  • Call Center Experience
  • Written/Verbal Communication
  • Loops System
  • Excel Spreadsheet
  • Information Verification
  • Client needs assessments
  • Interviewing skills
  • Data Entry
  • Google Suite
  • EPIC Software
Work History
07/2021 to 03/2023 Case Manager Consultant (REMOTE) Momentum Inc. | , , Camp Hill, PA
  • Processed over 150 scholarship cases and payment daily through state funded grants
  • Input all Gathered information and researched data of applicants into computer system.
  • Follow guidelines when reviewing applicant data to determine eligibility for economic assistance.
  • Communicated with clients from various cultures and backgrounds during application process.
  • Compiled socioeconomic data for specific program eligibility determinations on a large scale
  • Provided quality clerical support through data entry, document management, email correspondence
  • Implement new systems of organization to streamline company changes.
  • Skilled at working independently and collaboratively in a team environment.
  • Learned and adapted quickly to new technology and software applications.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
10/2019 to 03/2021 Bi-lingual Pediatric ICU Unit Tech/Clerk Nemours Children's Hospital | , , Wilmington, DE
  • Delivered emergency response support in a fast paced, critical care environment
  • Prepared admissions charts and scanned records.
  • Arranged discharges and patient transportations.
  • Documented updates to patient information in medical charts in EPIC Software while maintaining HIPAA compliance protecting confidentiality of records.
  • Collaborated with Nurses and Doctors to prepare and set up rooms with adequate supplies and equipment.
  • Answered unit calls and took messages for healthcare staff to maximize team productivity.
  • Responded to and resolved diverse patient issues with speedy and knowledgeable assistance.
  • Coordinated diagnostic tests, collection of samples and transportation to scanning rooms.
  • Monitored and communicated patient dietary plans to carry out physician orders and prevent errors.
  • Collected basic samples, labeled specimens properly and transferred to laboratory for testing.
  • Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring and non-invasive blood pressure monitoring systems.
  • Followed all hospital policies and procedures and complied with local, state and federal agency and accrediting body guidelines.
  • Received direction and assignments from physicians and nurses, providing efficient technical support to optimize patient care.
  • Assisted patients with limited mobility in dressing and undressing, bathing and other day-to-day needs.
  • Used Epic Software to maintain records of patient care, condition and progress and reported and discussed observations.
  • Resolved problems, improved operations and provided exceptional service
08/2016 to 01/2018 Bi-lingual Case Manager Gloucester County Health Department | , , Sewell, NJ
  • Identified community resources to support clients, including monetary and non monetary community resources.
  • Reviewed financial statements and contacted institutions and customers to clarify details.
  • Reviewed files for completeness, identified missing documentation and generated condition lists for applicants.
  • Prepared documents by verifying client income and expense information.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Executed record filing system to improve document organization and management.
  • Conducted interviews with participants to assess eligibility.
11/2001 to 01/2008 Bi-lingual Unemployment Insurance Processor New Jersey Department Of Labor And Workforce Development | , , Vineland, NJ
  • Claims Processor in call center setting-using Government software
  • Provided excellent customer service to customers from various backgrounds
  • Checked documentation for accuracy and validity on updated systems.
  • Calculated adjustments, payments and refunds.
  • Reviewed 500 cases per week and verified eligibility information.
  • Provided quality clerical support through data entry, document management, email correspondence.
  • Use financial documents to determine eligibility for monetary disbursement
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Answered average of 100 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
Expected in 05/2024 to to Associate Of Science | Rowan College At Gloucester County, Sewell, NJ GPA:
Expected in 03/2022 to to NMLS#2147476 | Finance State of New Jersey, Online, GPA:
Expected in 06/1999 to to High School Diploma | Vineland Senior High School, Vineland, NJ GPA:

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Resume Overview

School Attended

  • Rowan College At Gloucester County
  • State of New Jersey
  • Vineland Senior High School

Job Titles Held:

  • Case Manager Consultant (REMOTE)
  • Bi-lingual Pediatric ICU Unit Tech/Clerk
  • Bi-lingual Case Manager
  • Bi-lingual Unemployment Insurance Processor


  • Associate Of Science
  • NMLS#2147476
  • High School Diploma

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