Case Manager/Clerk Resume Example

Client Service, Microsoft Works, Clerical, Legal Research, Excel, Phone System, Legal Terminology · Maintained Current Clients, ensure client satisfaction, return calls, if signs of dissatisfaction, immediately advise attorney
· Maintained Billing Reports, Payroll, and Client Ledgers · Work with attorneys and clients to prepare exhibits for court, pleadings, document exchange, court filings, etc.
· Assist clients in understanding the process and keeping them informed, comfortable and calm
· Accurately and timely file all documents, create additional files, and boxes as needed while keeping files clean and organized
· Keep track of all time throughout each day and complete time sheets, provide an attorney with a copy on a weekly basis.
· Handle after hour calls, emails and text messages from clients
· Served as contact and maintained client and court administration relationship, resolved problems as necessary

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• Ensured and implemented the policies and procedures related to transportation of detainees throughout the area. Assisted staff in mentoring in carrying out they work in a safe and efficient manner.
• Ensured that reports and investigations were conducted and thoroughly written in a timely basis. Provided additional investigations if necessary.
• Provides written Daily Vehicle Inspection Report at the end of shift and ensure all potential safety defects are report to Transport Supervisor
• Ensured that all safety measures are followed at all times while transporting detainees
• Ensured the Transportation Staff maintained the contract guidelines. Made final recommendations to ensure the accuracy and thoroughness
• Build solid relationships with staff and inmates to positively promote safety and security within the institution.
• Prepare for Client Audits
• Ensured the Intake and Release of OTM/ATEP as contracted by Ice
• Ensured the Intake and Release of U.S. Marshals, Border Patrol, POE, Ice VCAS
• Ensured PREA -The Zero Tolerance Policy upon Intake at East Hidalgo Detention Center
• Ensured all Intake and Releases were processed accordingly by Policy and Standards
• Ensured all Inmate Property was inventoried correctly and properly by Policy Standards
• Ensured all Detainee Funds were processed through Inmate Trust Fund
• Complete intake paperwork, fingerprints, and electronic searches.
• Familiar with detainee policies and procedures of the following agencies:
  Hidalgo County, ICE, Border Patrol, and US Marshals
• Familiar with inmate behavior modification tactics
• Gang Intel Assistant, conducted interviews and threat assessments which directly contribute to safety within a correctional setting
• Mailroom policies and procedures .Receive and inspect mail, property, and funds Visitorsttors
• Improved work environment by finding creative solutions to problems.
• Demonstrated self-reliance by meeting and exceeding workflow needs.
• Maintained updated Geo Track for Census Purposes and Billing, Maintained Forms, Reports and Logs
• Maintained the custody and control of 1,200 detainees housed in the detention facility
• Conduct required and emergency counts.
• Oversees and monitors the activities of the inmates or detainees in living areas, recreation activities areas, dining areas and visitation areas.
• Coordinates and monitors inmate or detainee movements, conducts counts, and provides emergency response as needed.
• Assigned to various posts including, but not limited to, the control room, front and sally port entrance, health services, special housing, perimeter security, transportation, work details, reception, intake, and visits officer, etc., as required by management.
• Conducted shakedown for contraband materials, either individually or as part of a specialized team. Confiscates contraband in accordance to facility and contracting agency policies and procedures.
• Initiated disciplinary reports on inmates or detainees.
• Prepared reports and maintains daily logs as required.
• Ensures prompt and appropriate assistance to inmates or detainees in the event of injury, illness or trauma.
• Promotes facility cleanliness and reports need for maintenance or repairs.
  Serves as member of special teams to respond to emergencies as required.
  Completes training courses as required by facility training standards.
• Performed correctional duties for any shift as defined by management.
• Performs other duties as assigned.