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Case Manager/Clerk Resume Example

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CASE MANAGER/CLERK
Summary

Diligent and determined to employ various management styles to supervise inmate security and safety . Persuasive leadership qualities generate respect and compliance from problematic detainees. Self Motivated to implement policies and procedures for a safe and secure work environment and facility.

Qualifications Technical and Personal
  • Dedicated
  • Organized
  • Self Motivated
  • Microsoft Office
  • Bilingual (in Spanish Reading, Writing and Translation)
  • Microsoft Offcie
  • Quicken and Quick Books
  • Excel
  • Microsoft Word
  • Office Technology ( Fax, E-Mail, Scanning, 10 Key)
Skills
  • Familiar with Policy and Procedures
  • Caseload management
  • Team Oriented
  • Case reviews
  • Case management experience
  • Planning and coordination
  • Team management
  • Organization
  • Operational improvement
  • Customer service
  • Problem resolution
  • Team building
  • Relationship development
  • Communications
  • Courtroom practices familiarity
  • Inmate rights
  • Behavioral disorders familiarity
  • Non-violent intervention
  • File and record maintenance
  • Booking procedures
  • First aid and CPR certified
  • Restraint techniques
  • Ethical standards of conduct
  • Visitation guidelines understanding
Experience
Case Manager/Clerk, Department Of The Interior, March 2020-CurrentSan Francisco , CA

Manage a caseloads of client cases by administering the policies and procedures of the program as directed by the contracting agency and the Program Manager or Supervising Case Manager. Learns, uses and models principles of the “What Works” system through evidence-based practices in all interactions with clients and other staff members. Reports on program operations to ensure that all requirements of the criminal justice system are met. Trains and assists less experienced case managers.

  • Manage a client caseload using principles of the “What Works” system. Conducts risk/need assessments
  • Conducts orientation meetings with new clients to explain program rules and regulations. Verbally explains the client contract in detail to ensure that the client understands his/her responsibilities.
  • Reports all program violations to the appropriate agency or official via the established reporting parameters.
  • May review daily summaries each morning and forwards reports to the appropriate agency as required.
    Trouble-shoots equipment problems and relays technical problems to Program Manager for resolution.
  • Trained in case manager to ensure the tools and information necessary to perform the job as in compliance with company policies.
  • Report on the status of program operations regularly to ensure all necessary documentation Represents the company in contacts with elected officials and other public figures in the criminal justice system.
  • May facilitate psycho-educational/behavior modification groups each week. Documents clients' attendance, participation and progress in Company database.
  • Knowledgeable in Client Administrator's duties, including opening and closing the office, and performing client intakes, check-ins, breath analysis and drug screens, to provide backup when necessary
  • Build solid relationships with staff and inmates to positively promote safety and security within the institution.
  • Perform other duties as assigned
Legal Assistant/Office Manager, State Of Arkansas, March 2016-March 2020Central Region , AR

Client Service, Microsoft Works, Clerical, Legal Research, Excel, Phone System, Legal Terminology · Maintained Current Clients, ensure client satisfaction, return calls, if signs of dissatisfaction, immediately advise attorney
· Maintained Billing Reports, Payroll, and Client Ledgers · Work with attorneys and clients to prepare exhibits for court, pleadings, document exchange, court filings, etc.
· Assist clients in understanding the process and keeping them informed, comfortable and calm
· Accurately and timely file all documents, create additional files, and boxes as needed while keeping files clean and organized
· Keep track of all time throughout each day and complete time sheets, provide an attorney with a copy on a weekly basis.
· Handle after hour calls, emails and text messages from clients
· Served as contact and maintained client and court administration relationship, resolved problems as necessary

Asst. Transport Supervisor, Company Name, December 2009-March 2016City, State

Gwenn

  • Ensured and implemented the policies and procedures related to transportation of detainees throughout the area. Assisted staff in mentoring in carrying out they work in a safe and efficient manner.
  • Ensured that reports and investigations were conducted and thoroughly written in a timely basis. Provided additional investigations if necessary.
  • Provides written Daily Vehicle Inspection Report at the end of shift and ensure all potential safety defects are report to Transport Supervisor
  • Ensured that all safety measures are followed at all times while transporting detainees
  • Ensured the Transportation Staff maintained the contract guidelines. Made final recommendations to ensure the accuracy and thoroughness
  • Build solid relationships with staff and inmates to positively promote safety and security within the institution.
  • Prepare for Client Audits
  • Ensured the Intake and Release of OTM/ATEP as contracted by Ice
  • Ensured the Intake and Release of U.S. Marshals, Border Patrol, POE, Ice VCAS
  • Ensured PREA -The Zero Tolerance Policy upon Intake at East Hidalgo Detention Center
  • Ensured all Intake and Releases were processed accordingly by Policy and Standards
  • Ensured all Inmate Property was inventoried correctly and properly by Policy Standards
  • Ensured all Detainee Funds were processed through Inmate Trust Fund
  • Complete intake paperwork, fingerprints, and electronic searches.
  • Familiar with detainee policies and procedures of the following agencies:
    Hidalgo County, ICE, Border Patrol, and US Marshals
  • Familiar with inmate behavior modification tactics
  • Gang Intel Assistant, conducted interviews and threat assessments which directly contribute to safety within a correctional setting
  • Mailroom policies and procedures .Receive and inspect mail, property, and funds Visitorsttors
  • Improved work environment by finding creative solutions to problems.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Maintained updated Geo Track for Census Purposes and Billing, Maintained Forms, Reports and Logs
  • Maintained the custody and control of 1,200 detainees housed in the detention facility
  • Conduct required and emergency counts.
  • Oversees and monitors the activities of the inmates or detainees in living areas, recreation activities areas, dining areas and visitation areas.
  • Coordinates and monitors inmate or detainee movements, conducts counts, and provides emergency response as needed.
  • Assigned to various posts including, but not limited to, the control room, front and sally port entrance, health services, special housing, perimeter security, transportation, work details, reception, intake, and visits officer, etc., as required by management.
  • Conducted shakedown for contraband materials, either individually or as part of a specialized team. Confiscates contraband in accordance to facility and contracting agency policies and procedures.
  • Initiated disciplinary reports on inmates or detainees.
  • Prepared reports and maintains daily logs as required.
  • Ensures prompt and appropriate assistance to inmates or detainees in the event of injury, illness or trauma.
  • Promotes facility cleanliness and reports need for maintenance or repairs.
    Serves as member of special teams to respond to emergencies as required.
    Completes training courses as required by facility training standards.
  • Performed correctional duties for any shift as defined by management.
  • Performs other duties as assigned.
Education and Training
GEDMckinney High School, , CityStateAugust 1993
Some College (No Degree)Reddley Community College
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Resume Overview

School Attended

  • Mckinney High School
  • Reddley Community College

Job Titles Held:

  • Case Manager/Clerk
  • Legal Assistant/Office Manager
  • Asst. Transport Supervisor

Degrees

  • GED
    Some College (No Degree)

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