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Case Manager Resume Example

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CASE MANAGER
Skills
  • Patient advising
  • Emotional awareness
  • Progress evaluations understanding
  • Cross-functional collaboration
  • Treatment plans knowledge
  • Empathetic nature
Summary

Dicrect Care worker adept at handling high caseloads without sacrificing quality of care. Operates exceptionally well in high-pressure environments. Recommends best resources and courses of action to benefit patient needs and return each to optimal quality of life.

Experience
Case Manager
May 2020 to CurrentUnlimited Bounds Human Services － Baltimore, MD
  • Determined and coordinated appropriate level of care to meet individual patient needs.
  • Coordinated resources from diverse providers for intervention plans.
  • Collaborated with different disciplines to provide cohesive care to patients.
  • Reviewed treatment plans against individual goals and healthcare standards.
  • Coordinated support services and optimized communication between healthcare workers and patients.
  • Used facility EMR system to update patient records, transmit prescriptions and transfer files.
  • Assisted patients in receiving high-quality, appropriate care with best possible results.
  • Coordinated between various entities to manage cases.
Restaurant Manager
December 2016 to March 2020Georgia Brown's － Washington, DC
  • Supervises and manages employees. Manages all day to day operations. Understands employee positions well enough to perform duties in employees absence.
  • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity
  • Encourages and builds mutual trust, respect, and cooperation among team members.
  • Develops and maintains a staff that provided hospitable, professional service while adhering to policies and business initiatives.
  • Performs restaurant walk-throughs to gauge timeliness and excellent service quality.
  • Provides services that are above and beyond for customer satisfaction and retention.
  • Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.
  • Oversees the financial aspects of the department including purchasing and payment of invoices
  • Efficiently resolves problems or concerns to the satisfaction of all involved parties.
  • Counsels and disciplines staff when necessary.
  • Prepares weekly schedule for front of house staff
Office Manager/HR & Sales Coordinator
December 2012 to November 2014Thetus Corporation － Washington, DC
  • Tracked and reported costs, sales, and other various event statistics
  • Notified federal sales team of upcoming events and registered as needed, while ensuring team has necessary collateral and logistical information in preparation for events
  • Negotiated and booked travel, transportation, hotel, etc.
  • Organized various office events with over 100 people on two different coasts.
  • Developed and maintained relationships with local hotels
  • Managed office service contracts
  • Maintained purchase records and ordered supplies within budget
  • Managed time requests and various leave banks for 100 employees
  • Served as POC for any questions or concerns regarding leave for Portland and Washington DC Offices.
  • Coordinated logistics for interviews and new-hire's first day
  • Served as POC for recruits during the interview process
  • Performed orientation and verified I-9 documentation for new hires in the Washington DC office
  • Responsible for EEOC-1 and Vets-100A original set up and continued reporting
  • Administered Smarttrip Benefits for Washington DC employees
  • Coordinated printing of marketing collateral coordinated sales team webcasts
  • Served as registered agent for Washington DC office
  • Coordinated maintenance requests with building manager
  • Performed research projects as needed.
Executive Assistant
April 2007 to August 2012US General Services Administration - Regional Administrator － Washington, DC
  • Arranged the Director's appointments, determines which take precedence, decides when an appointment may be interrupted, cancelled, rescheduled, etc. as necessary without prior approval and/or database management, and presentation software
  • Generated requisition and procurement requests for equipment, supplies or services pertaining to the leased building renovations and construction build out for Project Managers
  • Responsible for entering, adjusting, and auditing time and attendance for employees
  • Safeguarded classified documents and materials under my control ensuring that they are properly distributed, handled, secured, and protected
  • Established, organized and maintained files, correspondence, documents, inventory and other general administrative and activity related information
  • Attended conferences and meetings when required, taking notes of the proceedings and positions taken, transmitting assignments to appropriate personnel, and following up to assure that commitments are fulfilled
  • Collected, filed, and verified credit card purchases and authorizations for approving official
  • Reviewed correspondence prepared for the signature or approval of the supervisor for clarity, conciseness of content, tone, proper clearances, approvals, and ensures that it is in accordance with established policy and the views of the supervisor
  • Responsible for overall office duties such as the ordering and distributing fare cards, gathering travel information, ordering supplies, collecting, sorting and disseminating mail
  • Prepared agendas, briefs of files and reports for the supervisor's use in conference discussions and meetings
  • Participated in the development of new plans, schedules or methods to accommodate changing program requirements
Education and Training
Bachelor of Science : Psychology and Minor Business Administration, December 2012University of Maryland University College － Largo, MD

Psychology and Minor Business Administration

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Resume Overview

Companies Worked For:

  • Unlimited Bounds Human Services
  • Georgia Brown's
  • Thetus Corporation
  • US General Services Administration - Regional Administrator

School Attended

  • University of Maryland University College

Job Titles Held:

  • Case Manager
  • Restaurant Manager
  • Office Manager/HR & Sales Coordinator
  • Executive Assistant

Degrees

  • Bachelor of Science : Psychology and Minor Business Administration , December 2012

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