case manager resume example with 12+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Sincere BHP/CSW and Mental health Case Manager possessing over 4 years of in-depth experience in section 28 and section 17. Effective communicator and motivator comfortable diffusing stressful situations and managing various types of personalities. Team-oriented professional with background assessing patients' emotional and mental health conditions.

  • Regulatory Compliance
  • Supervision
  • Team Management
  • Mental health assessment
  • Communications
  • First Aid/CPR
  • Community Resources
  • Stress management
  • Treatment planning
  • Mental health care
  • Evidence-based counseling techniques
  • Trained in indicators of child abuse
  • Case management proficiency
  • Case documentation
  • Learning disability awareness
  • Records management
  • Skilled in intake interviewing
  • Expertise in crisis intervention techniques
  • Mental health evaluations
  • Social skills teacher
Work History
Case Manager, 09/2020 - 10/2022
Jackson Hosptial & Clinic , ,
  • Applied evidence-based techniques such as behavioral activation, problem-solving treatment and motivational interviewing to support behavioral interventions.
  • Verified successful coordination of counseling efforts with mental health professionals, doctors, social workers and other stakeholders.
  • Conducted assessments to determine individual needs and developed personalized care plan to address stated objectives.
  • Recorded patient progress and treatment recommendations in medication management system to be shared with medical providers, psychiatric consultant and other treating providers.
  • Educated patients about common mental health and substance abuse disorders to facilitate understanding of treatment options.
  • Involved clients' family members in planning social service programs.
  • Delivered client assessments for those struggling with addiction or relationship issues and implemented strategies based on client needs.
  • Consulted with other staff members regarding treatment plans as deemed appropriate by team leader.
  • Developed and implemented comprehensive case management plans to address client needs and goals.
  • Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
  • Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
  • Monitored clients' progress and tracked client services to provide crisis interventions.
  • Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
  • Developed comprehensive discharge plans to transition clients to appropriate service providers in community.
  • Developed and implemented safety plans for clients at risk of harm to provide protection.
  • Utilized trauma-informed approach to promote healing and empowerment for clients.
  • Evaluated treatment plans against individual goals and healthcare standards.
  • Provided evidence-based therapeutic interventions and crisis management to clients to lessen negative on physical, mental and emotional wellbeing.
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
BHP/CSW, 07/2017 - 08/2019
Hopehealth , ,
  • Ensured that clients and families were treated with respect and dignity.
  • Developed team communications and information for meetings.
  • Designed materials and activities to support treatment goals.
  • Helped implement interventions outlined in behavior treatment plans.
  • Helped patients accomplish daily tasks and build social skills.
  • Worked closely with adults and children in various settings, including in community, and within homes.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Used skills such as active listening and collaborative problem-solving daily to connect with patients and address concerns.
  • Built safety plans to lower risk of crisis and intervened in specific manners outlined by procedures.
  • Utilized positive uncertainty and multi-systemic family systems therapy to encourage clients and help to handle ambiguity, accept inconsistencies and trust intuition in decision-making.
  • Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
  • Mediated conflicts within families to clarify and resolve underlying issues.
  • Displayed sensitivity to cultural and linguistic needs of clients and families served.
Hospice Aide, 03/2012 - 06/2019
Treasure Coast Community Health, Inc. , ,
  • Positioned patients to provide comfort and promote better body alignment.
  • Assisted patients with bathing, grooming, dressing and oral hygiene care both in private residences and facilities.
  • Protected privacy and delivered comfort to preserve dignity of dying patient and family members.
  • Comforted family members, offered attentive listening and high level of emotional support.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Obtained client medical history, including medication information, symptoms and allergies.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
Medical Assistant, 01/2007 - 03/2011
Advanced Assistance , ,
  • Obtained client medical history, including medication information, symptoms and allergies.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Oriented and trained new staff on proper procedures and policies.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Obtained accurate medical histories from patients, highlighting critical information.
  • Prepared initial patient charts for admission.
  • Documented vital signs and health history for patients every .
  • Called and faxed pharmacies to submit prescriptions and refills.
Bachelor of Science: Mental Health/human Services, Expected in 06/2024
University of Maine - Augusta, ME,
Status -
Associate of Applied Science: Medical Assisting, Expected in 06/1996
Purdue Global - Portland, ME,
Status -
  • First Aid/CPR Certified
  • Behavioral Health Professional
  • Educational Technician lll- Grades B-12
  • Educational Technician ESEA-Graders B-12
  • MHRT/C

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • University of Maine
  • Purdue Global

Job Titles Held:

  • Case Manager
  • Hospice Aide
  • Medical Assistant


  • Bachelor of Science
  • Associate of Applied Science

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: