case manager resume example with 4+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Accomplished Case Manager adept at handling high caseloads without sacrificing quality of care. Operates exceptionally well in high-pressure environments. Recommends best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Skills
Case Management Tracking
Case Planning
Decision Making
Resource Identification
Community Outreach
Intervention Plans
Documentation and Reporting
Program Development
Verbal and Written Communication
Case Needs Assessment
Relationship Building
Conflict Resolution
Records Management
Interdisciplinary Collaboration
Client Advocacy
Service Referrals
Crisis Intervention
Group Therapy
Problem-Solving
Regulatory Compliance
Patient Assessment
Health History Documentation
MS Office
Calm Under Pressure
Emotional Awareness
Positive Attitude
Social Work
Cross-Functional Collaboration
[Area of Expertise] Specialized Care
Experience
01/2022 to CurrentCase ManagerSouthwest Key Programs | Milledgeville, Midway,
Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
Maintained up-to-date case records with case activity status.
Linked clients with social services, health care providers and governmental agencies to help claim or reclaim individual autonomy.
Developed trusting relationships with social services, health care providers and governmental agencies.
Maintained logs and electronic client records following department and agency policies for effective monitoring.
Assisted individuals with eligibility for available benefits.
Adhered to ethical principles and standards to protect clients' confidential information.
Advocated for clients by obtaining information regarding treatment options and clinical status.
Participated in regular team meetings and in-house training sessions to boost group effectiveness.
Communicated with legal services providers, social services agencies and local judicial systems regarding cases.
Transitioned clients to different providers based on progress or needs.
Coordinated support services and optimized communication between healthcare workers and patients.
Reviewed treatment plans against individual goals and healthcare standards.
Monitored and kept meticulous records of patient treatment plans and response of patient to medication.
Provided direct service and support by handling referrals for advocacy issues or resolving complaints.
Consulted with staff on resolution of complex service issues.
Established and maintained relationships to meet community needs and avoid service duplication.
Spoke to community groups to explain and interpret purposes, programs and policies.
Assessed and identified service delivery challenges and opportunities within local area.
06/2021 to 01/2022Case ManagerSouthwest Key Programs | Nashville, TN,
Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
Maintained up-to-date case records with case activity status.
Linked clients with social services, health care providers and governmental agencies to help claim or reclaim individual autonomy.
Developed trusting relationships with social services, health care providers and governmental agencies.
Maintained logs and electronic client records following department and agency policies for effective monitoring.
Assisted individuals with eligibility for available benefits.
Adhered to ethical principles and standards to protect clients' confidential information.
Advocated for clients by obtaining information regarding treatment options and clinical status.
Participated in regular team meetings and in-house training sessions to boost group effectiveness.
Communicated with legal services providers, social services agencies and local judicial systems regarding cases.
Transitioned clients to different providers based on progress or needs.
Coordinated support services and optimized communication between healthcare workers and patients.
Reviewed treatment plans against individual goals and healthcare standards.
Monitored and kept meticulous records of patient treatment plans and response of patient to medication.
Collaborated with healthcare team to improve care quality, reduce costs and gauge patient progress.
Provided direct service and support by handling referrals for advocacy issues or resolving complaints.
Consulted with staff on resolution of complex service issues.
Researched and analyzed community needs to determine program directions and goals.
Spoke to community groups to explain and interpret purposes, programs and policies.
Acted as consultant to community programs by interpreting regulations and policies.
Assessed and identified service delivery challenges and opportunities within local area.
03/2018 to 03/2021Case ManagerSouthwest Key Programs | New Orleans, LA,
Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
Maintained up-to-date case records with case activity status.
Linked clients with social services, health care providers and governmental agencies to help claim or reclaim individual autonomy.
Developed trusting relationships with social services, health care providers and governmental agencies.
Maintained logs and electronic client records following department and agency policies for effective monitoring.
Assisted individuals with eligibility for available benefits.
Adhered to ethical principles and standards to protect clients' confidential information.
Advocated for clients by obtaining information regarding treatment options and clinical status.
Participated in regular team meetings and in-house training sessions to boost group effectiveness.
Communicated with legal services providers, social services agencies and local judicial systems regarding cases.
Transitioned clients to different providers based on progress or needs.
Coordinated support services and optimized communication between healthcare workers and patients.
Reviewed treatment plans against individual goals and healthcare standards.
Monitored and kept meticulous records of patient treatment plans and response of patient to medication.
Collaborated with healthcare team to improve care quality, reduce costs and gauge patient progress.
Established and maintained relationships to meet community needs and avoid service duplication.
Spoke to community groups to explain and interpret purposes, programs and policies.
Determined organizational policies regarding program eligibility, requirements and benefits.
Handled administrative procedures to meet objectives set by boards of directors or senior management.
Acted as consultant to community programs by interpreting regulations and policies.
Assessed and identified service delivery challenges and opportunities within local area.
Represented organizations in relations with governmental and media institutions.
Education and Training
Expected in 05/2017 to to Certificate | Addiction Studies Holyoke Community College, Holyoke, MA, GPA:
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