case manager resume example with 12+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

Detail-oriented professional with strong technical skills and the ability to learn concepts quickly. Competent and equipped with solid time management and interpersonal skills. Dedicated and focused whom excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. 

  • Microsoft Office proficiency
  • Meticulous attention to details
  • Strong problem solver
  • Excellent written and oral communication skills
  • Results-oriented
  • Self-directed
  • Time management
  • Dedicated team player
  • Bilingual Spanish/English

Managed a caseload of more than 30 clients at any given time.

Case Manager, 09/2012 - Current
Jevs Human Services Philadelphia, PA,
  • Assess homeless family needs during the initial intakes and make appropriate referrals
  • Work with pulblic school system and families in new school enrollment
  • Create rehousing and housing search stabilization plans
  • Assists individuals with job search, budgeting skills and goal setting
  • Perform home and office visits weekly
  • Assist in completion of subsidized housing applications
  • Follow-up with housing authorities 
  • Advocate for clients; write referral letters 
  • Accommodate special needs clients as required 
  • Create, maintain, and update client records
  • Drive clients to housing authorities
  • Set up email accounts for clients
  • Acquaint families with community resources
  • Help with housing updates and Mass Health updates
  • Follow-up with families whom exited program as needed
  • Train new employees as needed
RSVP Program Coordinator, 05/2010 - 08/2012
Astera Credit Union Dewitt, MI,
  • Served as a liasion between retired and senior volunteers and volunteer workstations
  • Provided administrative support to Board of Directors and RSVP Director
  • Recorded minutes and created agendas
  • Planned recruitment and recognition events
  • created marketing materials in Spanish and English
  • Data entry; volunteer hours
  • Prepared and preformed surveys for retired/senior volunteers
Member Service Representative, 07/2008 - 05/2010
NMTW Community Credit Union City, STATE,
  • Identified customer needs and used the up-selling techniques for appropriate products and services
  • Executed financial transactions with accuracy
  • Completed government forms for large cash transactions
  • Assisted head teller balance the ATM machines
  • Handled cash, balanced day's work, totaled all checks, money transfers and emptied coin machine
  • Build rapport with customers
Bachelors of Science: Business Administration, Expected in
Hesser College - Salem, N.H.
Status - Business Administration
Bilingual fluent in Spanish
Administrative support, ATM, Attention to detail, balance, budgeting, Excellent communication, client, Excellent customer service, English, financials, goal setting, Director, marketing materials, money, Microsoft Suite, office, Self-motivated, fluent in Spanish, Spanish, surveys

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Resume Overview

School Attended

  • Hesser College

Job Titles Held:

  • Case Manager
  • RSVP Program Coordinator
  • Member Service Representative


  • Bachelors of Science

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