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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Knowledgeable Case Manager experienced in coordinating care for legally blind individuals. Proactive and resourceful with strong knowledge of community resources. Effective communicator with passion for helping others. History of efficiently overseeing all operational aspects of two affordable housing buildings, including building positive tenant relationships, managing office operations and coordinating maintenance. Effective at keeping consistent balance between tenants rights and business targets to maintain financial goals.

Skills
  • Needs assessment
  • Documentation proficiency
  • Staff management
  • Interdisciplinary collaboration
  • Staff education and training
  • Data entry
  • Case management
  • Chronic disease management
Work History
02/2012 to Current
Case Manager King's Daughters Medical Center Paintsville, KY,
  • Managed case load of 120+ legally blind consumers in Commission F/T Blind registry system, providing comprehensive, rehab-based services.
  • Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented all patient interactions and interventions in electronic systems.
  • Managed support services and fostered communication among social workers, rehab teachers, orientation & mobility instructors, low vision specialist, optometrists, ophthalmologist, therapists, hospital staff and consumers.
  • Worked with different disciplines to provide cohesive care to patients.
  • Referred patients to psychiatric and medical examinations, as well as to family assessment planning teams.
  • Maintained regular contact with clients, including visiting clients' homes.
  • Developed social work and discharged planning aspects of patient care plans in collaboration with interdisciplinary treatment team.
  • Referred clients to resources available in the community.
  • Interviewed individual clients, families or groups to assess situations, capabilities and problems to determine services required to meet needs.
  • Offered therapeutic services and crises intervention to emotionally disturbed adults.
  • Solicited advice and guidance from senior personnel and other experts when difficult or atypical situations developed.
08/2010 to 02/2012
Assistant Property Manager Help Usa Bronx, NY,
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
  • Processed security deposit refunds.
  • Established strong, professional relationships with compliance agencies, owners and residents by promoting team collaboration and delivering exemplary service.
  • Ensured policies and rules were followed by all tenants.
  • Escalated any major issues to property manager for immediate remediation.
  • Assessed property every month, compiled information and wrote reports regarding findings for submission to regional property manager.
  • Organized and participated in tenant meetings on a monthly basis to give residents opportunity to ask questions and provide forum for issues to be addressed.
  • Resolved conflicts between tenants regarding noise, encroachments and parking.
  • Supervised staff in Property Manager's absence.
  • Handled all administrative issues.
06/2009 to 08/2010
Property Manager Toll Brothers Reston, VA,
  • Organized and participated in resident meetings monthly to give residents opportunity to ask questions and provide forum for issues to be addressed
  • Boosted occupancy 90% by leveraging market knowledge and successful promotional strategies
  • Compiled maintenance and repair requests for submission to cooperate office and reached out to local contractors for bid proposals
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution
  • Introduced prospective tenants to types of units available and performed tours of premises
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects
  • Maintained constant balance and accounting of property petty cash account
  • Collected and maintained careful records of rental payments and payment dates
  • Verified income, assets and expenses and completed file tracking sheet for each applicant
  • Maintained sufficient number of units market-ready at all times
  • Maintained current contract files as prescribed by company contract policies and procedures
  • Assessed property every month, compiled information and wrote reports regarding findings for submission to Regional Property Manager
  • Developed annual operating budgets and forecasts, as well as sales and marketing plans
  • Promptly responded to tenant complaints and concerns for two properties
  • Followed up on delinquent tenants and coordinated collection procedures
  • Handled disciplinary actions, performance appraisals and terminations of company staff
  • Analyzed and evaluated monthly and quarterly financial statements
  • Generated professional networks by engaging in professional, industry and government organizations
  • Kept meticulous records of all correspondence between management and tenants
  • Audited files and reported any issues requiring follow-up to program manager
Education
Expected in 05/2018
Bachelor of Science: Psychology
Bridgewater State University - Bridgewater, MA
GPA:
Expected in 05/2015
Associate of Science: Business Administration
Bristol Community College - Fall River, MA
GPA:
Accomplishments

May 7th, 2014
The Commonwealth of Massachusetts Citation for Outstanding Performance (Member of MCB’s Diversity Committee)

April 2, 2014
Recipient of the Donna Fanelle Award for having met the highest standards of excellence, compassion, desire to help everyone, and outstanding customer service. Awarded by the Massachusetts Commission F/T Blind.

Additional Information

Known Languages:

Proficient in Portuguese

Conversational in Spanish

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Resume Overview

School Attended

  • Bridgewater State University
  • Bristol Community College

Job Titles Held:

  • Case Manager
  • Assistant Property Manager
  • Property Manager

Degrees

  • Bachelor of Science
  • Associate of Science

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