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Knowledgeable Case Manager experienced in coordinating care for legally blind individuals. Proactive and resourceful with strong knowledge of community resources. Effective communicator with passion for helping others. History of efficiently overseeing all operational aspects of two affordable housing buildings, including building positive tenant relationships, managing office operations and coordinating maintenance. Effective at keeping consistent balance between tenants rights and business targets to maintain financial goals.
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- Managed case load of 120+ legally blind consumers in Commission F/T Blind registry system, providing comprehensive, rehab-based services.
- Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented all patient interactions and interventions in electronic systems.
- Managed support services and fostered communication among social workers, rehab teachers, orientation & mobility instructors, low vision specialist, optometrists, ophthalmologist, therapists, hospital staff and consumers.
- Worked with different disciplines to provide cohesive care to patients.
- Referred patients to psychiatric and medical examinations, as well as to family assessment planning teams.
- Maintained regular contact with clients, including visiting clients' homes.
- Developed social work and discharged planning aspects of patient care plans in collaboration with interdisciplinary treatment team.
- Referred clients to resources available in the community.
- Interviewed individual clients, families or groups to assess situations, capabilities and problems to determine services required to meet needs.
- Offered therapeutic services and crises intervention to emotionally disturbed adults.
- Solicited advice and guidance from senior personnel and other experts when difficult or atypical situations developed.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
- Processed security deposit refunds.
- Established strong, professional relationships with compliance agencies, owners and residents by promoting team collaboration and delivering exemplary service.
- Ensured policies and rules were followed by all tenants.
- Escalated any major issues to property manager for immediate remediation.
- Assessed property every month, compiled information and wrote reports regarding findings for submission to regional property manager.
- Organized and participated in tenant meetings on a monthly basis to give residents opportunity to ask questions and provide forum for issues to be addressed.
- Resolved conflicts between tenants regarding noise, encroachments and parking.
- Supervised staff in Property Manager's absence.
- Handled all administrative issues.
- Organized and participated in resident meetings monthly to give residents opportunity to ask questions and provide forum for issues to be addressed
- Boosted occupancy 90% by leveraging market knowledge and successful promotional strategies
- Compiled maintenance and repair requests for submission to cooperate office and reached out to local contractors for bid proposals
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution
- Introduced prospective tenants to types of units available and performed tours of premises
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects
- Maintained constant balance and accounting of property petty cash account
- Collected and maintained careful records of rental payments and payment dates
- Verified income, assets and expenses and completed file tracking sheet for each applicant
- Maintained sufficient number of units market-ready at all times
- Maintained current contract files as prescribed by company contract policies and procedures
- Assessed property every month, compiled information and wrote reports regarding findings for submission to Regional Property Manager
- Developed annual operating budgets and forecasts, as well as sales and marketing plans
- Promptly responded to tenant complaints and concerns for two properties
- Followed up on delinquent tenants and coordinated collection procedures
- Handled disciplinary actions, performance appraisals and terminations of company staff
- Analyzed and evaluated monthly and quarterly financial statements
- Generated professional networks by engaging in professional, industry and government organizations
- Kept meticulous records of all correspondence between management and tenants
- Audited files and reported any issues requiring follow-up to program manager
Bridgewater State University - Bridgewater, MA
Bristol Community College - Fall River, MA
May 7th, 2014
The Commonwealth of Massachusetts Citation for Outstanding Performance (Member of MCB’s Diversity Committee)
April 2, 2014
Recipient of the Donna Fanelle Award for having met the highest standards of excellence, compassion, desire to help everyone, and outstanding customer service. Awarded by the Massachusetts Commission F/T Blind.
Known Languages:
Proficient in Portuguese
Conversational in Spanish
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Resume Overview
School Attended
- Bridgewater State University
- Bristol Community College
Job Titles Held:
- Case Manager
- Assistant Property Manager
- Property Manager
Degrees
- Bachelor of Science
- Associate of Science
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