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Case Manager Assistant Resume Example

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CASE MANAGER ASSISTANT
Summary

Dedicated Case Management Assistant professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for Clinical and Social Work Case Managers. Personable and communicative with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs. Dedicated to taking the right steps to ensure protocols are followed while enacting habits and procedures to better enhance the work environment and training coworkers to ensure a cohesive work environment.

Skills
  • Superior Customer Service Abilities
  • Smart and Dedicated Learner
  • Clinical training
  • Healthcare expertise
  • Dedicated To Quality Work, Care and Proficient
  • Computerized charting specialist
  • Staff Development and Training Specialist
Experience
Case Manager Assistant, Sarasota Memorial Health Care System, January 2016-CurrentSarasota, FL
  • Provided training and supervision to staff in multiple units.
  • Developed and maintained quality care systems and standards, including creating and improving protocols and guidelines related to position.
  • Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
  • Answered patient questions, provided take-home materials for further information and referred patients to their case manager when more detailed information was required.
  • Addressed unit staff concerns, including staffing ratios, resource management, allocation of responsibilities and optimized workload management.
  • Delivered information regarding care to patients and caregivers in comprehensible terminology..
  • Participated in continuing education programs and workshops to enhance training and nursing knowledge.
  • Liaised between internal and external offices, providing updated project status and performance reports.
  • Directed proper communication to appropriate department personnel, in addition to providing information to resolve inquiries and bolster customer satisfaction.
  • Monitored daily and weekly schedules and monthly calendar obligations for Case Management department.
  • Created and maintained spreadsheets and developed administrative and logistical reports.
  • Liaised with upper management to provide reports, status updates and presentations.
  • Tracked and submitted employee time sheets to accounting department for payroll processing.
  • Organized and maintained filing and document management systems, coordinating archiving and purging aligned with company document policies.
  • Set up and maintained physical and electronic filing systems.
  • Verify and review forms and reports for compliance with company regulations and procedures. Enter and track information into appropriate computer programs.
  • Maintained up-to-date department organizational chart.
  • Assisted with administrative tasks, including filing, answering phones and maintained adequate unit supplies to meet expected patient demands.
  • Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and ensure compliance with company policies and procedures.
  • Reviewed and suggested improvements for diverse range of documentation, including interoffice correspondence, reports and presentations.
  • Wrote email messages, memos and business letters for management and proofread all documentation to provide error-free correspondence.
Multi-Skilled Technician/Health Unit Coordinator, Sarasota Memorial Health Care System, June 2013-January 2016Sarasota, FL
  • Provided excellent customer service by effectively communicating with patients, families, staff and staff in other hospital departments.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment, referring to proper channels when needed.
  • Supported healthy patient skin with bedside baths, wound care and integrity checks.
  • Coordinated patient care needs with healthcare team and delivered compassionate assistance with activities of daily living.
  • Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.
  • Assisted doctors, nurses and support staff with preparation for and conducting patient procedures.
  • Delivered outstanding care based on physical, psychological, educational and other related criteria for patients.
  • Safely transported patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and therapies.
  • Secured qualified assistance for patient emergencies to optimize outcomes.
  • Communicated with patients with compassion while keeping medical information private.
  • Implemented new hire training to further develop skills and initiate discussions on task prioritization.
  • Developed policies to align procedures with nursing strategic initiatives and complied with statutory, regulatory, state and federal guidelines.
  • Created and maintained facility documents and records, maintaining accuracy while managing sensitive data.
  • Observation of monitors and other heart recording equipment to ensure patient safety and comfort.
  • Other duties including but not limited to calling consults, receiving incoming calls for floor, and submitting and complete orders through Carevision
Patient Care Technician, Granny Nannies, August 2012-August 2013Sarasota, FL
  • Contracted Certified Nursing Assistant for clients to aid in at home/ facility care when needed
  • Examined and addressed lacerations, contusions and other physical symptoms in need of further attention.
  • Supported healthy patient skin with bedside baths, wound care and integrity checks.
  • Secured qualified assistance for patient emergencies to optimize outcomes.
  • Assisted elderly patients with essential ambulatory care for transport to and from facilities.
  • Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.
  • Monitored and charted fluid intake and output to stay current on patient conditions.
  • Documented patient intake and dietary requirements and assisted with feeding.
  • Provided excellent customer service by effectively communicating with patients, families, and staff at nursing homes.
  • Kept a safe clean environment for patients including but not limited to changing beds, diapers, clothing, etc. when needs arose.
Education and Training
High School DiplomaSoutheast High School, , Bradenton, FLJune 2008
Certified Nursing Assistant LicensureHealthCare, , Southwest Florida Technical Institute, , Sarasota, FLJune 2009
Additional Information

1.) Multi-skilled Technician
2.) Basic Life Support Certified
3.) Cardiac Monitor Technician

4.) Maintains a Certified Nursing Assistant License with Continuing Education

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Resume Overview

Companies Worked For:

  • Sarasota Memorial Health Care System
  • Granny Nannies

School Attended

  • Southeast High School
  • Southwest Florida Technical Institute

Job Titles Held:

  • Case Manager Assistant
  • Multi-Skilled Technician/Health Unit Coordinator
  • Patient Care Technician

Degrees

  • High School Diploma
    Certified Nursing Assistant Licensure

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