Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary
To obtain a management position, in which I am given the opportunity to play a direct role in the unlimited growth and success of solid organization. 
  • Active listening skills: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
  • Interpersonal Skills: Works well with others, supportive, motivates others, shares credit, counsels, cooperates, represents others, understands feelings, self-confident, accepts responsibility

  • Management Skills: Directs others, motivate, develop, implement decisions, leads groups, makes decisions, manages conflicts
  • Critical Thinking: Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Work History
Case Manager, 02/2016 - Current
Klamath County Oregon Klamath Falls, OR,
  • Accurately review all cases for errors, missing documentation, Accounting discrepancies and other details
  • Communicate effectively with clients on all issues pertaining to any vehicle Warranty Extensions, Product Updates, Safety Recalls, corporate process and reimbursement 
  • Properly review reimbursement status and create reimbursement check reqs
  • Effectively evaluate client's case to determine goodwill assistance of any kind
  • Communicate with Honda and Acura dealerships and with field rep personnel to gather diagnostic information and assistance for loyal clients
  • Capture the voices of the company's clients through detailed documentation and maintain clients contact information
  • Data entry 
  • Schedule appointments for clients and create tasks
  • Capture client concern as well as coordinate different activities between the client and dealer, and or NHTSA
  • Provide and achieve client satisfaction and excellent customer quality 

BDC Manager , 05/2015 - 12/2015
Qvaleag Coral Springs, FL,
  • Coach, train, monitor and counsel the performance of sales representative and business development reps in order to assure top performance for the store
  • Work alongside with General Store Manager to develop appointment strategies
  • Responsible for all appointment confirmation, sales incoming and outgoing calls, emails and leads daily
  • Obtain new customers using dealership computer software and help raise CSI scores, while updating customer records
  • Achieve customer satisfaction along with sales objective created by management
BDC Manager , 08/2014 - 04/2015
Qvaleag San Jose, CA,
  • Assisting individual internet and sales representatives in setting aggressive yet realistic monthly goals
  • Lead and manage a team of 4 customer service representatives
  • Tracking all customers to ensure prompt response time and monitoring follow up with the CRM
  • Handling incoming internet leads, incoming phone call leads and setting appointmentsTrain Sales, Internet and BDC representative with the CRM and phones using scripts
  • Manage appointments booked, shown, sold, customers not interested and building rapport with potential buyers Identify and address development needs
  • Coordinate marketing strategies to promote products or services, working with General sales manager

BDC Manager , 03/2013 - 05/2014
Lithia Motors Brunswick, NY,
  • Mining database on a daily basis, sales, for missed opportunities, missed appointments, deals that need to be re-invited back to the dealership
  • Analyzed data to identify strategies for improvement of service and productivity
  • Managed the sales board daily regardless of team association, to include appointments booked, shown, sold, individual CSI month and store CSI
  • Manage a set number of associates in the sales department, with Revenue Radar, checkouts, missed appointments, shown and no show appointments, and thank you for sold customers

Lead Brand Ambassador , 05/2009 - 02/2013
PetFirm City, STATE,
  • Communicating directly with customers in a marketing and public relations capacity
  • Provide product samples, coupons and other incentives to persuade people to buy productsIdentify possible areas of improvement for Brand Ambassadors
  • Coaches, motivates and provides leadership for all Brand Ambassadors
  • Captures activity, event and team through pictures, videos, and reporting
  • Ensures all Brand Ambassadors can successfully communicate key selling points and all approved brand messaging

Associate of Science: , Expected in 2013
Chaffey College - Rancho Cucamonga, CA

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  • Chaffey College

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  • Associate of Science

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