To obtain a management position, in which I am given the opportunity to play a direct role in the unlimited growth and success of solid organization.
Skills
Active listening skills: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
Interpersonal Skills: Works well with others, supportive, motivates others, shares credit, counsels, cooperates, represents others, understands feelings, self-confident, accepts responsibility
Critical Thinking: Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Work History
Case Manager, 02/2016 - Current Klamath County Oregon – Klamath Falls, OR,
Accurately review all cases for errors, missing documentation, Accounting discrepancies and other details
Communicate effectively with clients on all issues pertaining to any vehicle Warranty Extensions, Product Updates, Safety Recalls, corporate process and reimbursement
Properly review reimbursement status and create reimbursement check reqs
Effectively evaluate client's case to determine goodwill assistance of any kind
Communicate with Honda and Acura dealerships and with field rep personnel to gather diagnostic information and assistance for loyal clients
Capture the voices of the company's clients through detailed documentation and maintain clients contact information
Data entry
Schedule appointments for clients and create tasks
Capture client concern as well as coordinate different activities between the client and dealer, and or NHTSA
Provide and achieve client satisfaction and excellent customer quality
Coach, train, monitor and counsel the performance of sales representative and business development reps in order to assure top performance for the store
Work alongside with General Store Manager to develop appointment strategies
Responsible for all appointment confirmation, sales incoming and outgoing calls, emails and leads daily
Obtain new customers using dealership computer software and help raise CSI scores, while updating customer records
Achieve customer satisfaction along with sales objective created by management
BDC Manager , 08/2014 - 04/2015 Qvaleag – San Jose, CA,
Assisting individual internet and sales representatives in setting aggressive yet realistic monthly goals
Lead and manage a team of 4 customer service representatives
Tracking all customers to ensure prompt response time and monitoring follow up with the CRM
Handling incoming internet leads, incoming phone call leads and setting appointmentsTrain Sales, Internet and BDC representative with the CRM and phones using scripts
Manage appointments booked, shown, sold, customers not interested and building rapport with potential buyers Identify and address development needs
Coordinate marketing strategies to promote products or services, working with General sales manager
Mining database on a daily basis, sales, for missed opportunities, missed appointments, deals that need to be re-invited back to the dealership
Analyzed data to identify strategies for improvement of service and productivity
Managed the sales board daily regardless of team association, to include appointments booked, shown, sold, individual CSI month and store CSI
Manage a set number of associates in the sales department, with Revenue Radar, checkouts, missed appointments, shown and no show appointments, and thank you for sold customers
Lead Brand Ambassador , 05/2009 - 02/2013 PetFirm – City, STATE,
Communicating directly with customers in a marketing and public relations capacity
Provide product samples, coupons and other incentives to persuade people to buy productsIdentify possible areas of improvement for Brand Ambassadors
Coaches, motivates and provides leadership for all Brand Ambassadors
Captures activity, event and team through pictures, videos, and reporting
Ensures all Brand Ambassadors can successfully communicate key selling points and all approved brand messaging
Education
Associate of Science: , Expected in 2013 - Chaffey College - Rancho Cucamonga, CA GPA:
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