3 years of accomplished and dedicated Case Management in fast paced, deadline driven nonprofit and healthcare organizations. Exceptional client and staff management in high pressure environments running nonprofit and government programs including Re-Entry, Parent/Child Reunification, Addiction, Trauma, and Self-Sufficiency. My client communication style and approach inspires ownership, self-esteem, goal orientation and perseverance.
Skills
Negotiating capacity. Operative Professional, persevering, with results orientation and involvement with the work and Organization.
Team leadership experience (e.g. peer-mentoring, Monitoring, data collection / verification, micromanagement and coaching etc.)
Strategic creative thinker with drive and commitment.
Proficiency in both languages English- Spanish.
Knowledge to user level of the main tools (Internet, email, Word, Excel,Power Point, etc.)
Communication skills
Mental health
Homeless and dual diagnosed populations
Customer service
Community outreach
Experience
12/2018 to 12/2019
Case ManagerKlamath County Oregon – Klamath Falls, OR,
Provide holistic and comprehensive case management services to all participants including but not limited to screening-intake assessment, benefit assessment, goal setting and progress monitoring.
Develop and implement (in collaboration with client) an individualized transitional action plan including client’s problems, short- and long-term goals, and goals that specify interventions and referrals for drug and alcohol treatment and recovery.
Develop an individualized housing and service plan, including planning a path to permanent housing stability.
Identify and collaborate with other social services agencies to provide multiple options for participants to enroll in services and trainings.
Track Monthly stats for grants, city, state, and state contracts.
Work in a variety of settings with culturally diverse families and high-risk populations.
Developed appropriate care plans for at-risk individuals and high-risk families.
Coordinated support services and optimized communication between healthcare workers and participants.
Reviewed and recorded progress of participants.
Communicated with legal services providers, social services agencies and local judicial systems regarding cases.
Determined and coordinated appropriate level of care to meet individual participant needs.
Collaborated with different disciplines to provide cohesive care to participants.
Remained level-headed and proactive during emergency situations.
12/2016 to 12/2018
Case ManagerKlamath County Oregon – Klamath Falls, OR,
Provide screening, for those individuals including Veterans
calling for assistance, including an Intake and Assessment of
the client’s needs, evaluation of that assessment such as VI-
SPDAT and submission into CE.
Reviews VI-SPDAT scores
and matches clients to housing type via Coordinated Entry
System protocols.
Case management experience with target populations (people
affected by homelessness, substance use disorders, chronic
health and mental health concerns, domestic and intimate
partner violence, and/or human trafficking).
Maintain professional client files.
Counsel clients on financial management and budgeting and
advise them on other services or outside resources (eg.
Food
pantry, substance abuse counseling, legal aid, employment
services, health services) that will aid in their ability to maintain
stable housing.
Assisting clients Obtaining benefits such as SSI, Medi-Cal, GR.
Perform as an advocate for program participants.
12/2008 to 12/2011
Quality Control AssistantFedex Cross Border – Commerce, CA,
Hospital functions and operations.
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems • Review quality assurance standards in the hospital facility.
Responsible for attending to the specific needs of elderly patients in the hospital.
Communicated cross-functionally to drive timely resolutions, quality control and process feedback.
Maintained visual control of condemned items until proper disposal procedures were completed.
Performed site evaluations, customer surveys and team audits.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education and Training
Expected in 2019
BA: Psychology Interamerican University of Puerto Rico - , GPA:
Expected in 2019
Domestic violence Counselor: - , GPA:
Expected in 2019
Global Appraisal of Individual Needs (GAIN) Certification: - , GPA:
Expected in 2019
Trauma Informed Care & Services Foundation Certified: Tarzana Treatment Center,Inc. - , GPA:
Expected in 2019
HMIS San Bernardino and Orange county certified: - , GPA:
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School Attended
Interamerican University of Puerto Rico
Tarzana Treatment Center,Inc.
.
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Job Titles Held:
Case Manager
Case Manager
Quality Control Assistant
Degrees
BA
Domestic violence Counselor
Global Appraisal of Individual Needs (GAIN) Certification
Trauma Informed Care & Services Foundation Certified
