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Case Manager Resume Example

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CASE MANAGER
Summary

Talented Social Services Professional dedicated to providing effective and empathetic care. Seeks to provide effective and supportive care while simultaneously continuing both personal and professional development. I have Over 17 years of Solid Experience providing Social work, Health Care, Youth Services, Women's Issues, Customer Service, Crisis Intervention, Case Management, Intake and Eligibility, Housing Liaison, Entry Level Supervisory Skills, Sales, Customer Service, Call Center and Aging Services.

Highlights
  • Behavioral therapy and Skills Training
  • Community Liaison
  • Housing Liaison
  • Experienced in Criminal Justice
  • Attentive listener and Effective Problem Solver
  • Sensitive and Empathetic
  • Emergency response training
  • Strong communicator
  • Detail-oriented, Reliable, Dependable
  • Excellent interpersonal skills
  • Effective Counselor
  • Strategic planner
  • Experienced in Mental Health Care
  • Addictions expert
  • Patient-centered care
  • Basic Cardiac Life Support (BCLS) Certified
  • Team Player or Can work Independently
  • Excellent Crisis Intervention Techniques
  • Willingness to Learn, Easy to Train, Fast Learner
  • Experienced in Intake and Admissions
  • Committed to the Board of Social Workers Code of Ethics
Experience
Case Manager08/2013 to CurrentCompany NameCity, State
  • Qualified Mental Health Professional Provided intensive case management to Adult Consumers who suffered from Mental Illness and Developmental Disabilities.
  • Completed Admissions/Intake and Eligibility Duties.
  • Completed audit and chart reviews to meet State Rules and Regulations.
  • Gathered and filed paper work for the Mental Health Court regarding involuntary psychiatric placements.
  • Behavior Modification Education.
  • Provide assessment, diagnosis, and treatment for the mental illness.
  • Attended court hearings and testified on the behalf of the consumer to advocate for the consumers rights.
  • Completed monthly and quarterly reviews progress notes.
  • Maintain liaison with other outside agencies to ensure continuum of care and networking relationship.
  • Provide training for crisis interventions. De-escalated crisis situations.
  • Attended Multidisciplinary team meetings. Completed Monthly Reports.
  • Formed IndividualizedTreatment planning and discharge planning.
  • Completed psychosocial assessments.
  • Community home visits for case management monitoring.
  • Accompanied consumers out in the community and assisted with medical and psychiatric appointments.
  • Linking to community resources such as food stamps, Medicaid, Medicare, SSI or SSDI eligibility.
  • Completed housing applications and monitoring of clients in housing programs. Housing Liaison for Fort worth Housing Authority and Tarrant County Housing to ensure effective communication and care of clients on housing programs.
  • Attended annual re-certifications of participants in FWHA/program.
  • Facilitate group and individual training on anger management, symptom management, money management, medication management, 12 step programs, drug and alcohol prevention and more.
  • Assisted with Administrative Operations such as answering telephone switch board, checking consumer in for their appointments, general clerical duties, escorting clients to point of contact, resolved billing issues, assisted with setting up new appointments.
Community Case Manager08/2011 to 07/2013Company NameCity, State
  • Provided intensive case management to Adult Consumers who suffered from Mental Illness and Developmental Disabilities.
  • Completed Admissions/Intake Paperwork.
  • Completed audit and chart reviews to meet State Regulations.
  • Gathered and filed paper work for the Mental Health Court regarding involuntary psychiatric placements.
  • Discuss behavior responsibility, motivation and attitudes in achieving redirected behavior.
  • Provide assessment, diagnosis, and treatment for the mental illness through social case work and individual or group psycho-social rehabilitation, education, and prevention.
  • Attended court hearings and testified on the behalf of the consumer to advocate for the consumers rights.
  • Completed monthly and quarterly reviews related to each consumers progress.
  • Maintain liaison with other outside agencies to ensure continuum of care.
  • Provide training for crisis interventions. De-escalated crisis situations.
  • Attend, present and complete necessary documentation for case management team meetings.
  • Treatment planning and discharge planning.
  • Completed psychosocial assessments as a QMHP and developed person centered treatment plans to help consumers meet their goals.
  • Community home visits for case management monitoring.
  • Accompanied consumers out in the community and assisted with medical and psychiatric appointments.
  • Linking to community resources such as food stamps, Medicaid, Medicare, SSI or SSDI eligibility.
  • Facilitate group and individual training on anger management, symptom management, money management, medication management, 12 step programs, drug and alcohol prevention and more.
  • Assisted with Administrative Operations such as answering telephone switch board, checking consumer in for their appointments, general clerical duties, escorting clients to point of contact, resolved billing issues, assisted with setting up new appointments.
Forensic Case Manager08/2004 to 06/2011Company NameCity, State
  • Provided intensive case management to Adult Consumers who suffered from Mental Illness and Developmental Disabilities.
  • Completed Admissions/Intake Paperwork.
  • Completed audit and chart reviews to meet State Regulations.
  • Gathered and filed paper work for the Mental Health Court regarding involuntary psychiatric placements.
  • Discuss behavior responsibility, motivation and attitudes in achieving redirected behavior.
  • Provide assessment, diagnosis, and treatment for the mental illness through social case work and individual or group psycho-social rehabilitation, education, and prevention.
  • Attended court hearings and testified on the behalf of the consumer to advocate for the consumers rights.
  • Completed monthly and quarterly reviews related to each consumers progress.
  • Maintain liaison with other outside agencies to ensure continuum of care.
  • Provide training for crisis interventions.
  • De-escalated crisis situations.
  • Attend, present and complete necessary documentation for case management team meetings.
  • Gathered data to complete monthly reports on client's progress and needs.
  • Establish, develop and present primary and secondary prevention support services for the population.
  • Treatment planning and discharge planning.
  • Completed psychosocial assessments as a QMHP and developed person centered treatment plans to help consumers meet their goals.
  • Community home visits for case management monitoring.
  • Accompanied consumers out in the community and assisted with medical and psychiatric appointments.
  • Linking to community resources such as food stamps, Medicaid, Medicare, SSI or SSDI eligibility.
  • Completed housing applications and monitoring of clients in housing programs.
  • Facilitate group and individual training on anger management, symptom management, money management, medication management, 12 step programs, drug and alcohol prevention and more.
  • Assisted with Administrative Operations such as answering telephone switch board, checking consumer in for their appointments, general clerical duties, escorting clients to point of contact, resolved billing issues, assisted with setting up new appointments.
  • Coordinated care with families, doctors, probation and parole officers.
Education
Master of Science: Social Work2011University of ArlingtonCity, State

Social Work in Progress

Master of Science: Human Services2004Bellevue UniversityCity, State

Human Services

Associate Degree: Licensed Vocational Nursing2002Iowa Western Community CollegeCity, StateLicensed Vocational Nursing
Certifications

CPR/FIRST AID-AED Heart Saver Certified, Qualified Mental Health Professional, and Administrative Operations.

Volunteer Work

Omaha Public Schools Veterans Services Catholic Charities Uta Halee Girls Home Salvation Army United Way Lutheran Services Family Violence Shelter Literacy Center Metro Tech Community College St. Benedict's Church

Skills

Psychosocial Assessments, Crisis Management, De-escalation Techniques, Proficient in Word, Excel, Lotus, MAC, Outlook and Spreadsheet.

Additional Information
  • I am also interested in expanding my experiences and skills in other areas!
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Resume Overview

School Attended

  • University of Arlington
  • Bellevue University
  • Iowa Western Community College

Job Titles Held:

  • Case Manager
  • Community Case Manager
  • Forensic Case Manager

Degrees

  • Master of Science : Social Work 2011
    Master of Science : Human Services 2004
    Associate Degree : Licensed Vocational Nursing 2002

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