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Case Manager Resume Example

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CASE MANAGER
Summary

Dedicated, committed and motivated with exceptional customer service to maintain customer satisfaction. Personable and responsible upbeat with strong work ethics. Hardworking professional demeanor and great initiative. Result-driven, resourceful, and focused who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals.

Highlights
  • Articulate and well-spoken
  • Critical Thinking
  • Deadline-oriented
  • Adaptable
  • Professional and mature
  • Report writing
  • Reliable
  • Meticulous attention to detail
Experience
Colonial Behavioral Health Williamsburg, VA Case Manager 02/2008 to Current
  • Assist clients with obtaining services needed and explain steps, appropriate forms, procedures, and requirements.
  • Respond to requests for information from the public and other agencies by answering the phone, greeting the public, mailing program information, and making referrals and marketing various programs.
  • Update files, and maintain a variety of records such as demographics, schedules, attendance, numerical logs, ledgers, and client files.
  • Photocopy documents, collate, assemble, and distribute materials.
  • Receive, review, and compare documents, forms, and applications for completeness and accuracy.
  • Responsible for follow-up work to ensure all applications are complete with all necessary data and supporting documents.
  • Perform complex data entry tasks for which there is a moderate variation of formats and procedures and with general instructions for coding and entering data.
  • Gather and record statistical information for reporting purposes.
  • Assist with travel arrangements as necessary.
  • Prepare and complete Purchase of Service Orders.
  • Assist with special projects as assigned and perform other related duties as assigned.
Colonial Williamsburg Foundation Williamsburg, VA Story Teller/Actor 04/2007 to Current
  • Greet visitors and provide them with informational regarding programs, history/era and answers questions.
  • Memorize scripts, take direction, work as part of an ensemble, portray various characters in programs as assigned; demonstrated ability to act and/or interpret theme of program effectively.
  • Set up and take down scenes.
Rehabilitation Services Inc Williamsburg, VA Case Manager 06/2007 to 02/2008
  • Writing summaries and progress reports.
  • Manager caseload , conduct assessment develop Individualize Service Plans.
  • Prepare bi-weekly/quarterly/ annuals reviews and business communication.
  • Assist clients with Reentry, link, monitor and coordinate services.
Office of Human Affairs Newport News, VA Program Coordinator 12/2006 to 06/2007
  • Assist Youth with Social Skills and Job Readiness Initiate, develop and maintain contact with prospective students, teachers and counselors
  • Prepares and maintains financial documentation relative to the facility, coordinates clerical and administrative requests, maintains files and records pertinent to activities held at the site.
  • Develop strategies to increase numbers of participants.
  • Compiled and maintained records of business transactions and office activities of establishment.
  • Visit high schools, churches, community agencies to give presentation of programs offered.
  • Greeted and assisted visitors.
  • Assist with payroll; kept books; purchased supplies; and operated computer terminal to input and retrieve data.
  • Opened and routed incoming mail, answered correspondence, and prepared outgoing mail.
Behavioral Intervention Atlantic City, NJ Case Manager 12/2004 to 06/2006
  • Manage caseload of ex-offenders-parolees released from the New Jersey State Parole Board.
  • Complete Assessment, develop Individualized Service Treatment Plans.
  • Monitor parolees progress through his/her plan including goal and objective requirements for a successful completion.
  • Facilitate treatment groups such as: Anger Management, Life Skills, Cognitive Skill Building, Relapse Prevention, Family and Parenting Skills.
  • Assist with job readiness, mock interviews, and assistance with completing applications and resumes, obtaining and maintaining employment.
  • Create, and maintain partnerships with various employers throughout the community to assist parolees in obtaining employment.
  • Prepare bi-weekly/ quarterly/annual reviews, business communication, writing summaries and parolees' progress reports for internal and external stakeholder review.
  • Monitor, assist and document progress: employment, stable housing, abstinence from drugs and alcohol, level of participation, and attendance in programs/centers.
Hampton/Newport News CSB Newport News, VA Case Manager/Community Service Associate 10/2001 to 09/2004

  • With minimal supervision, provide customer services and manage caseload of consumers.
  • Prepare daily progress notes/ monthly/quarterly and annual reports. Coordinate meetings with various stakeholders.
  • Develop Individualized Service and Treatment Plans. Link, monitor and coordinate services for consumers.
  • Provide services in an environment where individuals have the opportunity to engage in activities that enhance self-development and promote community involvement.
  • Monitor consumer's satisfaction with services
Riverside Wellness and Fitness Center Newport News, VA Service Member Associate 09/2000 to 04/2002
  • Services assistance, cashier, open and close of all functions at front desk/reception areas at the beginning and end of each day.
  • Provide visitor greeting and control while providing overall customer service.
  • Data input, monitoring the phone system: fielding all incoming calls and retrieving voice messages on the main phone line and responding appropriately, routing communication.
  • Refers calls to appropriate person and responds to inquiries.
  • Directing delivery personnel and vendors to appropriate areas, Merchandise sales and tracking quantities of supplies and productively stocking as needed; acting as the initial interface with vender's to maintain a clean, pleasant, guest focus experience.
Education
BA: Psychology 2003 Saint Leo University, Ft Eustis, VA

Psychology
Skills

People skills: customer service, enthusiastic people person, advanced problem-solving, great organizational skills and computer skills.

Ability to maintain financial documentation relative to the facility, coordinates clerical and administrative requests, maintains files and records pertinent to activities held at the site. Cashier Skills, ability to prepare correspondence, reports and records. Answering telephones, receiving inquiries, documenting messages and routing communications.

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Resume Overview

Companies Worked For:

  • Colonial Behavioral Health
  • Colonial Williamsburg Foundation
  • Rehabilitation Services Inc
  • Office of Human Affairs
  • Behavioral Intervention
  • Hampton/Newport News CSB
  • Riverside Wellness and Fitness Center

School Attended

  • Saint Leo University

Job Titles Held:

  • Case Manager
  • Story Teller/Actor
  • Program Coordinator
  • Case Manager/Community Service Associate
  • Service Member Associate

Degrees

  • BA : Psychology 2003

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