Case Manager Resume Example Healthcare Access Maryland Inc.

CASE MANAGER

Summary

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

Skills

Experience

Case ManagerJan 2018 to Sep 2019
HealthCare Access Maryland Inc. － Baltimore, MD

Coordinated resources from diverse providers for intervention plans.
Collaborated with various healthcare providers to facilitate delivery of services.
Developed appropriate care plans for at-risk individuals and high-risk families.
Coordinated between various entities to manage cases.
Collaborated with different disciplines to provide cohesive care to patients.
Assisted patients in receiving high-quality, appropriate care with best possible results.

Intake SpecialistMar 2016 to Apr 2018
Project Plase － Baltimore, Maryland

Identified and enforced best practices to ensure operational efficiency and client satisfaction.
Determined whether clients should be counseled or referred to other specialists
Maintained a positive attitude and effectively de-escalated clients during crisis situations.
Inputted all communication with applicants into computer system to facilitate future clarification and knowledgeable support.
Cultivated effective fact-checking and research talents from daily reviews of program eligibility requirements.
Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
Reviewed criteria for different aid programs to determine eligibility for various applicants.
Conducted interviews with applicants, explaining benefits process and which programs were available.
Learned [Task] and [Task] to support office needs.
Utilized [Type of Software] to compile data gathered from various sources.
Maintained updated [Type] knowledge through [Task] and [Task].
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Handled all delegated tasks, including [Task] and [Task].
Recognized by management for providing exceptional customer service.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.

Surgical TechnicianDec 2010 to Feb 2016
Quadrant Inc － Reston, VA

Cleaned and sterilized operating rooms.
Used diagnostic equipment and monitored patients during procedures using specialized machines.
Handed instruments and supplies to surgeons during procedures.
Used retractors, sponges and suctioning and irrigating equipment to create unobstructed operating fields.
Set up equipment, tools and supplies needed for procedures and organize instruments as directed in surgeons' preference cards.
Counted and recorded sponges, instruments, and needles at beginning and end of surgical procedures.
Collected and prepared tissue specimens for laboratory analysis.
Organized instruments and supplies to optimize surgical team efficiency.
Protected unobstructed views for surgical staff with use of retractors, sponges and suctioning equipment.
Helped prepare team by assisting with gowning and gloving of staff.
Created and maintained sterile operating fields to minimize infection risks.
Provided surgical support to help [Type] surgeon execute safe operations and procedures resulting in positive patient outcomes.

Surgery TechnicianMar 2003 to Aug 2008
Franklin Square Hospital － Baltimore, MD

Counted and recorded sponges, instruments, and needles at beginning and end of surgical procedures.
Used retractors, sponges and suctioning and irrigating equipment to create unobstructed operating fields.
Prepared day surgery and operating rooms for patients by ordering and stocking equipment and supplies.
Facilitated invasive, non-invasive, and minimally-invasive procedures by creating safe and functional operating room environments.
Trained [Number] staff members on operating room procedures, infection control and over safety and functionality procedures.
Set up equipment, tools and supplies needed for procedures and organize instruments as directed in surgeons' preference cards.
Collaborated with operating room staff to cultivate efficiency and prepare for scheduled and emergency procedures.
Adhered to OSHA protocols when sterilizing instruments, discarding medical supplies and disposing of waste.
Effectively supported surgeons in fast-paced healthcare environments, resulting in better patient care and less pain medication post-surgery.
Reviewed surgical requirements and prepped operating room with appropriate tools, equipment and instruments.

Education and Training

Some College (No Degree), Surgical TechnologyBaltimore City Community College － Baltimore, MD

Resume Overview

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