Case-Manager Resume Example
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CASE-MANAGER
Professional Overview
Accomplished Case-Manager with over thirteen years of expertise in supporting individuals and families experiencing trauma in the Fairbanks Community. Adept in handling high crisis situations with compassion and composure. Able to approach confidential information with respect and within the scope of policies and the law.
Core Competencies
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Experience
01/2017 - Current
Geo Group Inc. － Delray Beach , FLCase-Manager
Directly serve clients and their children experiencing interpersonal and family violence.
- Coordinating resources in the Fairbanks community including housing and substance and mental health issues.
- Assist with restraining orders and support through the courts, including divorce and custody issues.
- Track statistics of client services into a database daily
08/2014 - 01/2017
Cielo Talent － Four Oaks , NCClient Services Director
Supervised up to a team of 14 advocates, including interns and volunteers for 24/7 emergency shelter.
- Trained newly hired advocates
- Facilitated continuing education and training to advocate staff
- Ensured daily that all policy and procedures were in compliance with programs
- Conducted performance evaluations and necessary disciplinary actions when necessary
- Ensured that advocates' files were in compliance with policies and grants and statistics were reported on time in a database
09/2013 - 08/2014
Inova Federal Credit Union － Remote , INDay Lead Supervisor
Supervised the dayshift Advocate staff in conjunction with the Lead Night Supervisor.
- Led the day staff with client case-management, crisis intervention, and compliance with IAC policies and procedures.
- Scheduled and trained a staff of 14 for two 24/7 schedules; including Emergency Shelter and the Sexual Assault Response Team (SART) schedules.
01/2004 - Current
Dominion Senior Living － Red Bank , TNAdvocate: Sexual Assault Response Team (SART)
SART is an interdisciplinary approach to supporting survivors of domestic violence and sexual assault comprised of an Advocate, Forensic Nurse, and Law Enforcement.
- Core competencies of this service include crisis intervention and providing resources; including legal, victim's rights information, and counseling.
- Supporting of victim through the legal system, including accompaniment to court, and when necessary obtaining a protective order.
07/2003 - 09/2013
Interior Alaska Center For Non-Violent Living － City , STATEAdvocate
- Advocated and supported survivors of domestic violence and/or sexual assault.
- Case-management and crisis intervention in a fast paced environment.
- Supported various shifts, including overnights.
09/2002 - 12/2002
Interior Alaska Center For Non-Violent Living － City , STATEVolunteer
Worked directly with children, supporting the Lead Children's Advocate with Children's group within shelter.
Group Facilitator
Facilitator of Mom's Empowerment group:
- Educate group participants in a curriculum concerning interpersonal violence; focusing on parenting children who have witnessed violence in the home and are currently experiencing their own personal trauma as a result.
Facilitator of Art Healing:
- Implements the "Window Between Worlds" curriculum, created for survivors of trauma. Art Healing is a safe space for participants to relax and explore their experiences with interpersonal violence in a trauma-informed space through art.
Education and Training
2003
University of Alaska FairbanksCity, StateBachelor of Arts: Psychology
Graduated Cum Laude
GPA: 3.7
National Honor Society in Psychology
Women's Studies Minor
City, StateSuicide First Aid: 2013
City, StateMental Health First Aid: 2016
City, StateSexual Assault Response Team Member: 2003 to Present
Adult and child CPR and First Aid Certified: Current
Recognition
2015 recipient of Employee of the Year from The Interior Alaska Center for Non-Violent Living:Acknowledged for dedication to the mission and clients of IAC.
Memberships/Scholarly Societies
Chancellor's List at UAF, Fall 1998
Dean's List at UAF, Spring 2002, Fall 2002, Spring 2003
Member of Golden Key National Honor Society, since 2002
Member of PSI CHI (National Honor Society in Psychology), since 2002
Graduated cum laude, overall cumulative GPA, 3.7
References
Jessica Stossel, IAC Direct Services Director
726 26th ave. Suite 1
Fairbanks, AK. 99701
(907) 6994554
Karina Huffaker, Registered Nurse
607 Old Steese Hwy Ste B. #375
Fairbanks, AK. 99701
(907) 6871633
Teresa Dobbs
Emergency Services Dispatcher
2043 Esquire Ave.
Fairbanks, AK. 99709
(907) 3780536
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Resume Overview
School Attended
- University of Alaska Fairbanks
Job Titles Held:
- Case-Manager
- Client Services Director
- Day Lead Supervisor
- Advocate: Sexual Assault Response Team (SART)
- Advocate
- Volunteer
Degrees
- Bachelor of Arts : Psychology
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