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Case-Manager Resume Example

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CASE-MANAGER
Professional Overview

Accomplished Case-Manager with over thirteen years of expertise in supporting individuals and families experiencing trauma in the Fairbanks Community. Adept in handling high crisis situations with compassion and composure. Able to approach confidential information with respect and within the scope of policies and the law.

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Core Competencies
  • Crisis intervention
  • Confidentiality
  • Creative Problem-Solver
  • Trauma-informed
  • Compassionate
  • Culturally Competent






Experience
01/2017 - Current
Interior Alaska Center for Non-Violent Living － Fairbanks, Alaska Case-Manager

Directly serve clients and their children experiencing interpersonal and family violence.

  • Coordinating resources in the Fairbanks community including housing and substance and mental health issues.
  •  Assist with restraining orders and support through the courts, including divorce and custody issues.
  • Track statistics of client services into a database daily
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08/2014 - 01/2017
Interior Alaska Center For Non-Violent LIving － Fairbanks, AK Client Services Director
Supervised up to a team of 14 advocates, including interns and volunteers for  24/7 emergency shelter.
 
  • Trained newly hired advocates
  • Facilitated continuing education and training to advocate staff
  • Ensured daily that all policy and procedures were in compliance with programs
  • Conducted performance evaluations and necessary disciplinary actions when necessary
  • Ensured that advocates' files were in compliance with policies and grants and statistics were reported on time in a database
09/2013 - 08/2014
Interior Alaska Center for Non-Violent Living － Fairbanks, Alaska Day Lead Supervisor
Supervised the dayshift Advocate staff in conjunction with the Lead Night Supervisor.
  • Led the day staff with client case-management, crisis intervention, and compliance with IAC policies and procedures.
  • Scheduled and trained a staff of 14 for two 24/7 schedules; including Emergency Shelter and the Sexual Assault Response Team (SART) schedules.
01/2004 - Current
Interior Alaska Center for Non-Violent Living － Fairbanks, Alaska Advocate: Sexual Assault Response Team (SART)
 
SART is an interdisciplinary approach to supporting survivors of domestic violence and sexual assault comprised of an Advocate, Forensic Nurse, and Law Enforcement.
  • Core competencies of this service include crisis intervention and providing resources; including legal, victim's rights information, and counseling.
  •  Supporting of victim through the legal system, including accompaniment to court, and when necessary obtaining a protective order.
 
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07/2003 - 09/2013
Interior Alaska Center for Non-Violent Living － Fairbanks, Alaska Advocate
  • Advocated and supported survivors of domestic violence and/or sexual assault.
  • Case-management and crisis intervention in a fast paced environment.
  • Supported various shifts, including overnights.
09/2002 - 12/2002
Interior Alaska Center for Non-Violent Living － Fairbanks, Alaska Volunteer
Worked directly with children, supporting the Lead Children's Advocate with Children's group within shelter.
Group Facilitator
Facilitator of Mom's Empowerment group:
  •  Educate group participants in a curriculum concerning interpersonal violence; focusing on parenting children who have witnessed violence in the home and are currently experiencing their own personal trauma as a result.
 
Facilitator of Art Healing:
  • Implements the "Window Between Worlds" curriculum, created for survivors of trauma. Art Healing is a safe space for participants to relax and explore their experiences with interpersonal violence in a trauma-informed space through art.
Education and Training
2003
University of Alaska Fairbanks Fairbanks, Alaska Bachelor of Arts: Psychology
Graduated Cum Laude
GPA: 3.7
National Honor Society in Psychology
Women's Studies Minor
Fairbanks, Alaska Suicide First Aid: 2013
Fairbanks, Alaska Mental Health First Aid: 2016
Fairbanks, Alaska Sexual Assault Response Team Member: 2003 to Present
Adult and child CPR and First Aid Certified: Current
Recognition
2015 recipient of Employee of the Year from The Interior Alaska Center for Non-Violent Living:Acknowledged for dedication to the mission and clients of IAC.
Memberships/Scholarly Societies
Chancellor's List at UAF, Fall 1998
​Dean's List at UAF, Spring 2002, Fall 2002, Spring 2003
Member of Golden Key National Honor Society, since 2002
Member of PSI CHI (National Honor Society in Psychology), since 2002
Graduated cum laude, overall cumulative GPA, 3.7
References

 Jessica Stossel, IAC Direct Services Director

726 26th ave. Suite 1

Fairbanks, AK. 99701

(907) 6994554

Karina Huffaker, Registered Nurse

607 Old Steese Hwy Ste B. #375

Fairbanks, AK. 99701

(907) 6871633

 Teresa Dobbs
Emergency Services Dispatcher
 2043 Esquire Ave.
 Fairbanks, AK. 99709
 (907) 3780536
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Resume Overview

Companies Worked For:

  • Interior Alaska Center for Non-Violent Living
  • Interior Alaska Center For Non-Violent LIving

School Attended

  • University of Alaska Fairbanks

Job Titles Held:

  • Case-Manager
  • Client Services Director
  • Day Lead Supervisor
  • Advocate: Sexual Assault Response Team (SART)
  • Advocate
  • Volunteer

Degrees

  • Bachelor of Arts : Psychology

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