case manager resume example with 18+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Overview

Accomplished Case-Manager with over thirteen years of expertise in supporting individuals and families experiencing trauma in the Fairbanks Community. Adept in handling high crisis situations with compassion and composure. Able to approach confidential information with respect and within the scope of policies and the law.

Core Competencies
  • Crisis intervention
  • Confidentiality
  • Creative Problem-Solver
  • Trauma-informed
  • Compassionate
  • Culturally Competent

2017 to Current Case-Manager Geo Group Inc. | Delray Beach, FL,

Directly serve clients and their children experiencing interpersonal and family violence.

  • Coordinating resources in the Fairbanks community including housing and substance and mental health issues.
  •  Assist with restraining orders and support through the courts, including divorce and custody issues.
  • Track statistics of client services into a database daily
07/2014 to 2017 Client Services Director Cielo Talent | Four Oaks, NC,
Supervised up to a team of 14 advocates, including interns and volunteers for  24/7 emergency shelter.
  • Trained newly hired advocates
  • Facilitated continuing education and training to advocate staff
  • Ensured daily that all policy and procedures were in compliance with programs
  • Conducted performance evaluations and necessary disciplinary actions when necessary
  • Ensured that advocates' files were in compliance with policies and grants and statistics were reported on time in a database
08/2013 to 07/2014 Day Lead Supervisor Inova Federal Credit Union | Remote, IN,
Supervised the dayshift Advocate staff in conjunction with the Lead Night Supervisor.
  • Led the day staff with client case-management, crisis intervention, and compliance with IAC policies and procedures.
  • Scheduled and trained a staff of 14 for two 24/7 schedules; including Emergency Shelter and the Sexual Assault Response Team (SART) schedules.
2004 to Current Advocate: Sexual Assault Response Team (SART) Dominion Senior Living | Red Bank, TN,
SART is an interdisciplinary approach to supporting survivors of domestic violence and sexual assault comprised of an Advocate, Forensic Nurse, and Law Enforcement.
  • Core competencies of this service include crisis intervention and providing resources; including legal, victim's rights information, and counseling.
  •  Supporting of victim through the legal system, including accompaniment to court, and when necessary obtaining a protective order.
06/2003 to 08/2013 Advocate Interior Alaska Center For Non-Violent Living | City, STATE,
  • Advocated and supported survivors of domestic violence and/or sexual assault.
  • Case-management and crisis intervention in a fast paced environment.
  • Supported various shifts, including overnights.
08/2002 to 11/2002 Volunteer Interior Alaska Center For Non-Violent Living | City, STATE,
Worked directly with children, supporting the Lead Children's Advocate with Children's group within shelter.
Group Facilitator
Facilitator of Mom's Empowerment group:
  •  Educate group participants in a curriculum concerning interpersonal violence; focusing on parenting children who have witnessed violence in the home and are currently experiencing their own personal trauma as a result.
Facilitator of Art Healing:
  • Implements the "Window Between Worlds" curriculum, created for survivors of trauma. Art Healing is a safe space for participants to relax and explore their experiences with interpersonal violence in a trauma-informed space through art.
Education and Training
Expected in 2003 Bachelor of Arts | Psychology University of Alaska Fairbanks, Fairbanks, Alaska GPA:
Graduated Cum Laude
GPA: 3.7
National Honor Society in Psychology
Women's Studies Minor
Expected in | , Fairbanks, Alaska GPA:
Suicide First Aid: 2013
Expected in | , Fairbanks, Alaska GPA:
Mental Health First Aid: 2016
Expected in | , Fairbanks, Alaska GPA:
Sexual Assault Response Team Member: 2003 to Present
Expected in | , , GPA:
Adult and child CPR and First Aid Certified: Current
2015 recipient of Employee of the Year from The Interior Alaska Center for Non-Violent Living:Acknowledged for dedication to the mission and clients of IAC.
Memberships/Scholarly Societies
Chancellor's List at UAF, Fall 1998
​Dean's List at UAF, Spring 2002, Fall 2002, Spring 2003
Member of Golden Key National Honor Society, since 2002
Member of PSI CHI (National Honor Society in Psychology), since 2002
Graduated cum laude, overall cumulative GPA, 3.7

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Resume Overview

School Attended

  • University of Alaska Fairbanks

Job Titles Held:

  • Case-Manager
  • Client Services Director
  • Day Lead Supervisor
  • Advocate: Sexual Assault Response Team (SART)
  • Advocate
  • Volunteer


  • Bachelor of Arts

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