Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of employee engagement and [Task] and training in [Skill]. Motivated to learn, grow and excel in [Industry].

Skills
  • Microsoft Office Suite
  • Proficient in using Big Biller
  • Account Management
  • Team Project Leader
  • Event Planning
  • Account Management
  • Advertising
  • Benefits
  • Event Planning
  • Insurance
  • Marketing
  • Microsoft Office Suite
  • Project Leader
  • Quality Improvement
  • Documentation Proficiency
  • Quality Assurance Controls
  • Process Optimization
  • Patient Management
  • Indirect Patient Care
  • Cross-Functional Collaboration
  • Staff Education and Training
  • Staff Management
  • Case Management
  • Written and Verbal Communication
  • Program Development
  • Client Needs Assessments
Education
Doctor of Education in Organizational Leadership Degree: Organizational Management, Expected in 2023
-
Grand Canyon University - Phoenix, AZ
GPA:
Master’s Degree: Public Administration, Healthcare Management, Expected in 04/2020
-
Keller Graduate School Of Management - Charlotte, NC,
GPA:
  • Graduated with Distinction
Bachelor’s Degree: Liberal Arts, Creative Writing, Expected in
-
Southern Virginia University - Buena Vista, VA
GPA:
High School Diploma: General Education, Expected in
-
East Gaston High School - Mount Holly, NC
GPA:
Work History
Case Manager, 02/2019 - Current
Maine Health Waterville, ME,
  • Provides assistance with the immigration process for international nurses.
  • Leads projects that improve marketing and advertising.
  • Lead the team’s Value Stream Analysis (VSA) for quality improvement of best practices.
  • Featured on the company’s blog several times.
  • Manages high-volume caseload in most populous and demanding circuit.
  • Develops strategies to resolve cases in client's best interest.
  • Serves as a liaison with other immigration-related service providers to improve quality of client services.
  • Contributes to client case file preparation and verified inclusion of required documentation.
  • Assists clients with immigration application completion to improve timeliness of case review and disposition.
  • Develops comprehensive client case list and performed file maintenance to promote accuracy and information compliance.
  • Builds effective relationships with business partners to facilitate immigration program activities.
  • Researches law literature, databases and public information to investigate case issues.
  • Provides United States Citizenship and Immigration Services (USCIS) and the National Visa Center (NVC) with information about case changes or problems.
  • Interacts with telephone callers and answers questions about immigration services and clients' cases.
  • Identifies potential issues and concerns and proactively escalated to manager to reduce barriers.
  • Corresponds with current and prospective clients to obtain information and enable effective case development.
Student Worker, 07/2018 - 02/2019
Lamar Advertising Company Pittsburgh, PA,
  • Helped with administrative support, including managing incoming calls, coordinating files and sorting mail.
  • Interacted with students professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Greeted incoming office visitors, answered questions and directed individuals to office locations.
  • Helped organize and manage events and projects such as the annual graduate fest and commencement ceremony.
Activities Director, 07/2016 - 10/2017
Trio Healthcare Portsmouth, OH,
  • Planning and carrying out activities to help with the cognitive stimulation of the residents in groups utilizing the similar cognition method.
  • Conducted assessments for patients admitted for respite, rehab, and hospice general inpatient care (GIP).
  • Promoted to Admissions Coordinator/Case Manager, admitting all patients into the facility, as well as verifying insurance benefits and eligibility.
  • Developed good relations with hospital case managers as well as insurance representatives.
  • Nominated and chosen by administration to be part of the employee engagement committee.
  • Performed assessments on activity programs to determine what specific activities were suitable.
  • Developed monthly life enrichment calendar and published electronically and in print.
  • Designed wide variety of activities to stimulate interest, involvement and engagement of patients.
  • Networked with community organizations and leaders for volunteer opportunities and cooperative engagements.
  • Developed and lead intergenerational activities to encourage mental agility of patients.
  • Worked with nursing team to identify and document changes in patient mental acuity and physical abilities.
  • Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented all patient interactions and interventions in electronic charting systems.
  • Took active role in patient and family planning process, detailing instructions and responding appropriately and effectively to questions and concerns.
  • Reported plans, findings and results to employers and insurance carriers.
  • Increased referral rates by providing excellent service and building meaningful relationships with patients and caregivers.
Affiliations
  • Member of National Society of Leadership and Success - September 2019
  • Member of the Golden Key Honour Society - April 2020

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Resume Overview

School Attended

  • Grand Canyon University
  • Keller Graduate School Of Management
  • Southern Virginia University
  • East Gaston High School

Job Titles Held:

  • Case Manager
  • Student Worker
  • Activities Director

Degrees

  • Doctor of Education in Organizational Leadership Degree
  • Master’s Degree
  • Bachelor’s Degree
  • High School Diploma

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