Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of employee engagement and [Task] and training in [Skill]. Motivated to learn, grow and excel in [Industry].
Skills
Microsoft Office Suite
Proficient in using Big Biller
Account Management
Team Project Leader
Event Planning
Account Management
Advertising
Benefits
Event Planning
Insurance
Marketing
Microsoft Office Suite
Project Leader
Quality Improvement
Documentation Proficiency
Quality Assurance Controls
Process Optimization
Patient Management
Indirect Patient Care
Cross-Functional Collaboration
Staff Education and Training
Staff Management
Case Management
Written and Verbal Communication
Program Development
Client Needs Assessments
Education
Doctor of Education in Organizational Leadership Degree: Organizational Management, Expected in 2023 - Grand Canyon University - Phoenix, AZ GPA:
Master’s Degree: Public Administration, Healthcare Management, Expected in 04/2020 - Keller Graduate School Of Management - Charlotte, NC, GPA:
Graduated with Distinction
Bachelor’s Degree: Liberal Arts, Creative Writing, Expected in - Southern Virginia University - Buena Vista, VA GPA:
High School Diploma: General Education, Expected in - East Gaston High School - Mount Holly, NC GPA:
Work History
Case Manager, 02/2019 - Current Maine Health – Waterville, ME,
Provides assistance with the immigration process for international nurses.
Leads projects that improve marketing and advertising.
Lead the team’s Value Stream Analysis (VSA) for quality improvement of best practices.
Featured on the company’s blog several times.
Manages high-volume caseload in most populous and demanding circuit.
Develops strategies to resolve cases in client's best interest.
Serves as a liaison with other immigration-related service providers to improve quality of client services.
Contributes to client case file preparation and verified inclusion of required documentation.
Assists clients with immigration application completion to improve timeliness of case review and disposition.
Develops comprehensive client case list and performed file maintenance to promote accuracy and information compliance.
Builds effective relationships with business partners to facilitate immigration program activities.
Researches law literature, databases and public information to investigate case issues.
Provides United States Citizenship and Immigration Services (USCIS) and the National Visa Center (NVC) with information about case changes or problems.
Interacts with telephone callers and answers questions about immigration services and clients' cases.
Identifies potential issues and concerns and proactively escalated to manager to reduce barriers.
Corresponds with current and prospective clients to obtain information and enable effective case development.
Planning and carrying out activities to help with the cognitive stimulation of the residents in groups utilizing the similar cognition method.
Conducted assessments for patients admitted for respite, rehab, and hospice general inpatient care (GIP).
Promoted to Admissions Coordinator/Case Manager, admitting all patients into the facility, as well as verifying insurance benefits and eligibility.
Developed good relations with hospital case managers as well as insurance representatives.
Nominated and chosen by administration to be part of the employee engagement committee.
Performed assessments on activity programs to determine what specific activities were suitable.
Developed monthly life enrichment calendar and published electronically and in print.
Designed wide variety of activities to stimulate interest, involvement and engagement of patients.
Networked with community organizations and leaders for volunteer opportunities and cooperative engagements.
Developed and lead intergenerational activities to encourage mental agility of patients.
Worked with nursing team to identify and document changes in patient mental acuity and physical abilities.
Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented all patient interactions and interventions in electronic charting systems.
Took active role in patient and family planning process, detailing instructions and responding appropriately and effectively to questions and concerns.
Reported plans, findings and results to employers and insurance carriers.
Increased referral rates by providing excellent service and building meaningful relationships with patients and caregivers.
Affiliations
Member of National Society of Leadership and Success - September 2019
Member of the Golden Key Honour Society - April 2020
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School Attended
Grand Canyon University
Keller Graduate School Of Management
Southern Virginia University
East Gaston High School
Job Titles Held:
Case Manager
Student Worker
Activities Director
Degrees
Doctor of Education in Organizational Leadership Degree
