- , , 100 Montgomery St. 10th Floor
- H: (555) 432-1000
- C:
- resumesample@example.com
- Date of Birth:
- India:
- :
- single:
Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of employee engagement and [Task] and training in [Skill]. Motivated to learn, grow and excel in [Industry].
- Microsoft Office Suite
- Proficient in using Big Biller
- Account Management
- Team Project Leader
- Event Planning
- Account Management
- Advertising
- Benefits
- Event Planning
- Insurance
- Marketing
- Microsoft Office Suite
- Project Leader
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- Quality Improvement
- Documentation Proficiency
- Quality Assurance Controls
- Process Optimization
- Patient Management
- Indirect Patient Care
- Cross-Functional Collaboration
- Staff Education and Training
- Staff Management
- Case Management
- Written and Verbal Communication
- Program Development
- Client Needs Assessments
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Doctor of Education in Organizational Leadership Degree: Organizational Management, Expected in 2023
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Grand Canyon University - Phoenix, AZ
GPA:
Master’s Degree: Public Administration, Healthcare Management, Expected in 04/2020
-
Keller Graduate School Of Management - Charlotte, NC,
GPA:
- Graduated with Distinction
Bachelor’s Degree: Liberal Arts, Creative Writing, Expected in
-
Southern Virginia University - Buena Vista, VA
GPA:
High School Diploma: General Education, Expected in
-
East Gaston High School - Mount Holly, NC
GPA:
Case Manager, 02/2019 - Current
Maine Health – Waterville, ME,
- Provides assistance with the immigration process for international nurses.
- Leads projects that improve marketing and advertising.
- Lead the team’s Value Stream Analysis (VSA) for quality improvement of best practices.
- Featured on the company’s blog several times.
- Manages high-volume caseload in most populous and demanding circuit.
- Develops strategies to resolve cases in client's best interest.
- Serves as a liaison with other immigration-related service providers to improve quality of client services.
- Contributes to client case file preparation and verified inclusion of required documentation.
- Assists clients with immigration application completion to improve timeliness of case review and disposition.
- Develops comprehensive client case list and performed file maintenance to promote accuracy and information compliance.
- Builds effective relationships with business partners to facilitate immigration program activities.
- Researches law literature, databases and public information to investigate case issues.
- Provides United States Citizenship and Immigration Services (USCIS) and the National Visa Center (NVC) with information about case changes or problems.
- Interacts with telephone callers and answers questions about immigration services and clients' cases.
- Identifies potential issues and concerns and proactively escalated to manager to reduce barriers.
- Corresponds with current and prospective clients to obtain information and enable effective case development.
Student Worker, 07/2018 - 02/2019
Lamar Advertising Company – Pittsburgh, PA,
- Helped with administrative support, including managing incoming calls, coordinating files and sorting mail.
- Interacted with students professionally by phone, email or in-person to provide information and directed to desired staff members.
- Greeted incoming office visitors, answered questions and directed individuals to office locations.
- Helped organize and manage events and projects such as the annual graduate fest and commencement ceremony.
Activities Director, 07/2016 - 10/2017
Trio Healthcare – Portsmouth, OH,
- Planning and carrying out activities to help with the cognitive stimulation of the residents in groups utilizing the similar cognition method.
- Conducted assessments for patients admitted for respite, rehab, and hospice general inpatient care (GIP).
- Promoted to Admissions Coordinator/Case Manager, admitting all patients into the facility, as well as verifying insurance benefits and eligibility.
- Developed good relations with hospital case managers as well as insurance representatives.
- Nominated and chosen by administration to be part of the employee engagement committee.
- Performed assessments on activity programs to determine what specific activities were suitable.
- Developed monthly life enrichment calendar and published electronically and in print.
- Designed wide variety of activities to stimulate interest, involvement and engagement of patients.
- Networked with community organizations and leaders for volunteer opportunities and cooperative engagements.
- Developed and lead intergenerational activities to encourage mental agility of patients.
- Worked with nursing team to identify and document changes in patient mental acuity and physical abilities.
- Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented all patient interactions and interventions in electronic charting systems.
- Took active role in patient and family planning process, detailing instructions and responding appropriately and effectively to questions and concerns.
- Reported plans, findings and results to employers and insurance carriers.
- Increased referral rates by providing excellent service and building meaningful relationships with patients and caregivers.
- Member of National Society of Leadership and Success - September 2019
- Member of the Golden Key Honour Society - April 2020
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