Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of employee engagement and [Task] and training in [Skill]. Motivated to learn, grow and excel in [Industry].

  • Microsoft Office Suite
  • Proficient in using Big Biller
  • Account Management
  • Team Project Leader
  • Event Planning
  • Account Management
  • Advertising
  • Benefits
  • Event Planning
  • Insurance
  • Marketing
  • Microsoft Office Suite
  • Project Leader
  • Quality Improvement
  • Documentation Proficiency
  • Quality Assurance Controls
  • Process Optimization
  • Patient Management
  • Indirect Patient Care
  • Cross-Functional Collaboration
  • Staff Education and Training
  • Staff Management
  • Case Management
  • Written and Verbal Communication
  • Program Development
  • Client Needs Assessments
Doctor of Education in Organizational Leadership Degree: Organizational Management, Expected in 2023
Grand Canyon University - Phoenix, AZ
Master’s Degree: Public Administration, Healthcare Management, Expected in 04/2020
Keller Graduate School Of Management - Charlotte, NC,
  • Graduated with Distinction
Bachelor’s Degree: Liberal Arts, Creative Writing, Expected in
Southern Virginia University - Buena Vista, VA
High School Diploma: General Education, Expected in
East Gaston High School - Mount Holly, NC
Work History
Case Manager, 02/2019 - Current
Maine Health Waterville, ME,
  • Provides assistance with the immigration process for international nurses.
  • Leads projects that improve marketing and advertising.
  • Lead the team’s Value Stream Analysis (VSA) for quality improvement of best practices.
  • Featured on the company’s blog several times.
  • Manages high-volume caseload in most populous and demanding circuit.
  • Develops strategies to resolve cases in client's best interest.
  • Serves as a liaison with other immigration-related service providers to improve quality of client services.
  • Contributes to client case file preparation and verified inclusion of required documentation.
  • Assists clients with immigration application completion to improve timeliness of case review and disposition.
  • Develops comprehensive client case list and performed file maintenance to promote accuracy and information compliance.
  • Builds effective relationships with business partners to facilitate immigration program activities.
  • Researches law literature, databases and public information to investigate case issues.
  • Provides United States Citizenship and Immigration Services (USCIS) and the National Visa Center (NVC) with information about case changes or problems.
  • Interacts with telephone callers and answers questions about immigration services and clients' cases.
  • Identifies potential issues and concerns and proactively escalated to manager to reduce barriers.
  • Corresponds with current and prospective clients to obtain information and enable effective case development.
Student Worker, 07/2018 - 02/2019
Lamar Advertising Company Pittsburgh, PA,
  • Helped with administrative support, including managing incoming calls, coordinating files and sorting mail.
  • Interacted with students professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Greeted incoming office visitors, answered questions and directed individuals to office locations.
  • Helped organize and manage events and projects such as the annual graduate fest and commencement ceremony.
Activities Director, 07/2016 - 10/2017
Trio Healthcare Portsmouth, OH,
  • Planning and carrying out activities to help with the cognitive stimulation of the residents in groups utilizing the similar cognition method.
  • Conducted assessments for patients admitted for respite, rehab, and hospice general inpatient care (GIP).
  • Promoted to Admissions Coordinator/Case Manager, admitting all patients into the facility, as well as verifying insurance benefits and eligibility.
  • Developed good relations with hospital case managers as well as insurance representatives.
  • Nominated and chosen by administration to be part of the employee engagement committee.
  • Performed assessments on activity programs to determine what specific activities were suitable.
  • Developed monthly life enrichment calendar and published electronically and in print.
  • Designed wide variety of activities to stimulate interest, involvement and engagement of patients.
  • Networked with community organizations and leaders for volunteer opportunities and cooperative engagements.
  • Developed and lead intergenerational activities to encourage mental agility of patients.
  • Worked with nursing team to identify and document changes in patient mental acuity and physical abilities.
  • Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented all patient interactions and interventions in electronic charting systems.
  • Took active role in patient and family planning process, detailing instructions and responding appropriately and effectively to questions and concerns.
  • Reported plans, findings and results to employers and insurance carriers.
  • Increased referral rates by providing excellent service and building meaningful relationships with patients and caregivers.
  • Member of National Society of Leadership and Success - September 2019
  • Member of the Golden Key Honour Society - April 2020

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy


Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score
could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:


resume Strength

  • Formatting
  • Personalization
  • Target Job
  • Typos

Resume Overview

School Attended

  • Grand Canyon University
  • Keller Graduate School Of Management
  • Southern Virginia University
  • East Gaston High School

Job Titles Held:

  • Case Manager
  • Student Worker
  • Activities Director


  • Doctor of Education in Organizational Leadership Degree
  • Master’s Degree
  • Bachelor’s Degree
  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: