case manager resume example with 6+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105

Accomplished Case Manager adept at handling high caseloads without sacrificing quality of care. Operates exceptionally well in high-pressure environments. Recommends best resources and courses of action to benefit patient needs and return each to optimal quality of life.

  • Strong knowledge of medical
  • Terminology and admissions processing
  • Skilled in prioritizing tasks and meeting
  • Common safety hazards
  • Excellent administrative and
  • Coordination skills
  • Excellent communication, computer, and
  • Multi-tasking skills
  • Excellent communication
  • Faxing
  • Filing
  • Instructing
  • Verifying Insurance
  • Inventory
  • Managing
  • Medical Terminology
  • Microsoft Office
  • Multi-tasking
  • Progress
  • Purchasing
  • Safety
  • Scheduling
  • Patient advising
  • Treatment plans knowledge
  • Emotional awareness
  • Cross-functional collaboration
  • Progress evaluations understanding
Education and Training
Brightwood Career Institute Philadelphia, pa Expected in 2017 Diploma : - GPA : Certification Vital Signs Patient Education and Communication Urinalysis Specimen Collection OSHA Standards
  • First Aid/CPR
  • Certified Medical Assistant (CMA)
Maryville Academy - Case Manager
Berwyn, IL, 10/2019 - Current
  • Communicated with legal services providers, social services agencies and local judicial systems regarding cases.
  • Reviewed effectiveness of treatment for individual and family situations.
  • Coordinated support services and optimized communication between healthcare workers and patients.
  • Determined and coordinated appropriate level of care to meet individual patient needs.
  • Collaborated with various healthcare providers to facilitate delivery of services.
  • Reviewed and recorded progress of patients.
  • Used facility EMR system to update patient records, transmit prescriptions and transfer files.
  • Maintained quality levels above prescribed minimums to support team productivity and efficiency.
  • Identified and corrected data entry errors to prevent duplication across systems.
  • Identified errors in data entry and related issues by mentioning to supervisors for resolution.
  • Maintained records by creating monthly reports, closing terminated records and performing chart audits.
  • Obtained scanned records and uploaded into company databases.
  • Updated departmental standard operating procedures and database to accurately reflect current practices.
  • Translated written documentation and notes into emails and other types of correspondence.
Primary Care Solutions - Medical Receptionist
Espanola, NM, 04/2019 - 10/2019
  • Mary Howard Health Center for the homeless)- MA/MR Greeting patients Updating and filing patients’ medical records Filling out insurance forms Verifying insurances through NaviNet and Promise Resignation Inventory EHR ( Allscripts system) Refill requests Scheduling.
  • Updated group medical records and technical library to support smooth office operations.
  • Interviewed patients to collect medical information and insurance details.
  • Supported administrative and healthcare staff with skilled clerical assistance such as ordering supplies and organizing office inventories.
  • Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence.
  • Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services in busy medical office with 7 providers.
  • Maximized office efficiency by answering more than 30 incoming calls per day to provide office information and transfer calls to desired personal.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Straightened up the waiting room so that it remained neat and organized.
  • Observed strict HIPAA guidelines at all times according to company policy.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Handled all office supply ordering including ink cartridges, toner and paper
  • Took messages from patients and promptly relayed to appropriate staff.
  • Set up appointments for physician visits and procedures using calendar software.
  • Entered patient information including insurance, demographic and health history into the system to keep all records up-to-date
  • Greeted callers with enthusiasm, answering all phone calls by second ring.
Health Alliance Of Hudson Valley - Medical Assistant
Wallkill, NY, 09/2017 - 08/2018
  • Prepared treatment rooms to make sure that they are clean Interviewed patients Performed routine laboratory tests Maintained inventory of medical supplies and materials Ordered needed materials and supplies directly from authorized vendors or from purchasing departments within their organization.
  • Sorting mail.
  • Conducted patient interviews to gather health history, vital signs and information about current medical issues.
  • Troubleshot malfunctioning equipment and test systems.
  • Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
  • Interviewed patients to verify information, record medical history and confirm purpose of visit.
  • Completed and submitted clinical documentation in accordance with agency guidelines.
  • Checked patients in, collected and verified insurance information, compiled new patient forms, scheduled appointments and updated patient files.
Lear Corp. - Assistant
Pine Grove, CA, 02/2015 - Current
  • Tax Lady, Philadelphia pa - Administrative Assistant photocopying Faxing mail distribution filing Coordinated and maintained records for staff office space, phones, and office keys 2 Created and modified various documents using Microsoft Office.
  • Oversaw heavy load of administrative tasks while verifying accuracy and prompt completion of paperwork.
  • Organized personal and professional calendars.
  • Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
  • Managed phone calls from clients during Taxlady's absences and delivered informative answers to questions.
  • Scheduled conferences and associated travel arrangements, including hotel, airfare and ground transportation.
  • Set up and maintained physical and electronic filing systems.
  • Greeted all guests with positive demeanor and asked open-ended questions to determine requirements.
Activities and Honors
Additional Information
  • HIPAA Guidelines Medical Terminology Anatomy & Physiology Pharmacology Medical Law & Ethics Medical Front Office Electronic Health Records Administering Injections Externship Fortaleza Rehabilitation and Fitness Center Overseeing patients' activities Instructing patients in the use of equipment Documenting patients' progress in reports Managing patients' activities Discussing the effectiveness of particular treatments with your supervisor Holistic Family Medicine Greeting patients Updating and filing patients’ medical records Filling out insurance forms Vital Sign Urinalysis Electronic Health Records Administering Injections Dr. Jon Rock, Chiropractic Maintaining and keeping track of office supplies Verifying insurance Sorting mail Transferring patients Maintaining an orderly work area Laundering towels and gowns used in the office Maintaining other inventories

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Brightwood Career Institute

Job Titles Held:

  • Case Manager
  • Medical Receptionist
  • Medical Assistant
  • Assistant


  • Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: