case manager resume example with 6+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

As a professional social worker and public health advocate, I possess a unique blend of skills that enable me to address complex social and public health challenges. My empathy, critical thinking, and strategic planning skills can be utilized to develop effective interventions that promote health, well-being, and social justice. Additionally, my commitment to empowering individuals and communities, combined with my strong communication and interdisciplinary collaboration skills, enables me to provide comprehensive support and build meaningful relationships with clients and stakeholders. My dedication to evidence-based practice and continuous professional growth drives me to implement innovative and sustainable interventions that have a lasting impact on the lives of those I serve. Through a combination of compassion and expertise, I strive to make a positive difference in the world of social work and public health.

  • Empathy and compassion
  • Case management
  • Assessment and evaluation
  • Cultural competence
  • Conflict resolution and mediation
  • Advocacy and social justice
  • Group facilitation and leadership
  • Time management and organizational skills
  • Interdisciplinary collaboration
  • Problem-solving and critical thinking
  • Budgeting and resource management
  • Program development and implementation
  • Supervision and mentorship
  • Trauma-informed care
  • Motivational interviewing
  • Data analysis and evaluation
Expected in 2024 to to
Master of Science: Social Work
Tulane University - New Orleans, LA
Expected in to to
Master of Arts: Public Health
Southern New Hampshire University - Massachusetts, NH,
Expected in to to
Bachelor of Science: Public Health
Southern New Hampshire University - Massachusetts, NH,
Expected in to to
Associate of Science: Business Management
Mississippi Gulf Coast Community College - Perkinston, MS
Expected in to to
High School Diploma:
Pass Christian High School - Pass Christian, MS
  • HCV Housing Quality Standards Specialist, Nan McKay and Associates, Inc
Work History
08/2021 to Current
Behavioral Health Transitional Care Manager Spectrum Health Systems, Inc. Concord, MA,
  • Served as an active member of the Quality Improvement (QI) Committee and Integrated Care Team Advisory Committee, collaborating with stakeholders across departments to improve the quality and efficiency of care for high-risk patients with comorbidities and complex care needs.
  • Successfully identified and managed high-risk patients in the top 10% risk category, those with high-risk comorbidities, and those with chronic care gaps, leveraging expertise in risk stratification, crisis intervention, mental health assessments, and community resources to improve health outcomes and reduce healthcare costs.
  • Developed and implemented comprehensive care plans that addressed the unique needs of each high-risk patient, incorporating input from health plans, community resources, and other stakeholders to ensure a collaborative, patient-centered approach to care, and promoting positive outcomes.
  • Demonstrated expertise in opioid early risk detection and controlled prescription pattern use, providing specialized support and solutions to high-risk patients with comorbidities and complex care needs, and collaborating with stakeholders on the QI Committee to promote responsible prescribing practices and mitigate risks associated with opioid use.
  • Maintained a strong focus on leadership, team-building, communication, and interpersonal skills, managing and motivating a team of case managers, support staff, and other stakeholders, and fostering a culture of continuous improvement and collaboration on the Integrated Care Team Advisory Committee, resulting in improved patient satisfaction and engagement, reduced readmission rates, and increased patient retention rates.
03/2022 to 12/2022
Gun Violence Case Manager (Night Shift) Spectrum Health Systems, Inc. Haverhill, MA,
  • Managed a caseload of 25-30 clients effectively, providing assessment, crisis response, and continuous case management support to victims of gun violence while utilizing a variety of case management and crisis intervention methods to help them achieve their goals and enhance their overall well-being.
  • Developed and executed community-based responses to gun violence by fostering relationships with community members and local leaders, organizing events, advocating for supportive policies, and demonstrating commitment to trauma-informed care, cultural sensitivity, and evidence-based practice.
  • Maintained an up-to-date understanding of relevant laws and regulations, ensuring compliance while demonstrating strong communication skills in documentation and presentations, and consistently met or exceeded performance targets, delivering high-quality services that produced positive outcomes for clients and stakeholders.
07/2020 to 08/2021
Case Manager Springwell Inc Waltham, MA,
  • Successfully managed subsidy programs for clients, securing affordable and suitable housing options and ensuring compliance with federal and state regulations, resulting in 98% success rate of clients securing permanent housing.
  • Conducted comprehensive assessments of client needs, developed individualized short- and long-term housing plans, and provided in-home support services, resulting in a 95% success rate of clients maintaining their housing and achieving greater self-sufficiency.
  • Demonstrated exceptional communication and interpersonal skills, collaborating effectively with community partners and service providers, advocating on behalf of clients, and negotiating lease agreements, resulting in a 97% success rate of clients securing their preferred housing option.
  • Maintained a strong focus on data management and analysis, leveraging electronic health records and other data sources to track client progress and outcomes, inform program development and improvement efforts, and ensure compliance with federal and state regulations, resulting in improved program outcomes and efficiencies.
01/2020 to 07/2020
Case Manager Caleres Orem, UT,
  • As a case manager at an emergency shelter, I maintained a caseload of 77 clients during the COVID-19 pandemic, providing comprehensive case management services that included assessment, service plan development, and implementation of services in accordance with their individualized service plan.
  • Leveraging my strong communication and interpersonal skills, I scheduled and/or participated in case conferences/reviews with the participants, program coordinator, and/or program director regarding service care planning, and advocated for participants with outsourced service providers and others as needed, resulting in improved program outcomes and participant satisfaction.
  • Collaborating effectively with physicians, social workers, activity therapists, nutritionists, and other stakeholders, I partnered to develop and implement individualized care plans and document patient interactions and interventions in electronic charting systems, demonstrating my expertise in interdisciplinary collaboration and care coordination.
  • Demonstrating a strong focus on quality improvement and outcomes, I evaluated treatment plans against individual goals and healthcare standards, helping patients receive appropriate, high-quality care with reasonable results and addressing delays in discharge, postponed procedures, and discharge equipment unavailability.
  • As a dedicated member of the New Orleans Homeless Initiative, I actively participated in program development and improvement efforts, leveraging my expertise in case management and data analysis to inform best practices and promote positive outcomes for participants.
05/2016 to 12/2019
Outreach Specialist Company Name City, State,
  • Successfully ensured appropriate member treatment plans were followed on less complex cases, while proactively identifying ways to improve the health of members and meet quality goals. This included obtaining authorization for transportation and home health services, resulting in improved member satisfaction and access to care.
  • Coordinated follow-up care plan needs for members by scheduling appointments or enrolling members in programs, and assessed member compliance with medical treatment plans via telephone or through on-site visits. This involved identifying barriers to plan compliance and coordinating resolutions, resulting in improved adherence to treatment plans and reduced healthcare costs.
  • Identified opportunities that impact quality goals and recommended process improvements, leading to increased efficiency and effectiveness of case management services, and cost savings of up to 20%.
  • Established and maintained relationships with agencies identified in appropriate contracts, and coached members on ways to reduce health risks. Prepared reports to document case and compliance updates, resulting in improved documentation and reporting accuracy.
11/2015 to 05/2016
Technical Support Analyst Company Name City, State,
  • Demonstrated strong technical expertise and practical problem-solving skills by resolving a diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Improved user experience and satisfaction by responding to support requests from end-users and patiently walking individuals through basic troubleshooting tasks, while also explaining technical information in clear terms to non-technical individuals to promote better understanding.
  • Maintained a commitment to providing exceptional customer service by following up with clients to verify optimal customer satisfaction following support engagement and problem resolution, while also collaborating with supervisors to escalate and address customer inquiries or technical issues.

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Resume Overview

School Attended

  • Tulane University
  • Southern New Hampshire University
  • Southern New Hampshire University
  • Mississippi Gulf Coast Community College
  • Pass Christian High School

Job Titles Held:

  • Behavioral Health Transitional Care Manager
  • Gun Violence Case Manager (Night Shift)
  • Case Manager
  • Case Manager
  • Outreach Specialist
  • Technical Support Analyst


  • Master of Science
  • Master of Arts
  • Bachelor of Science
  • Associate of Science
  • High School Diploma

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