case manager resume example with 10+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Overview
  • A self- motivated, detailed and service oriented individual with a team-player personality. To provide services and supports to the underprivileged and disadvantaged. To advocate on behalf of, empowered and make a difference in the lives of the population that will be served.
  • Seasoned Case Manager, compassionate social services professional and active listener dedicated to working tirelessly with clients to help them resolve mental health issues and thrive on their own terms.
  • Case Manager adept at identifying and documenting cases of child abuse.
  • Skilled at finding and implementing the best possible solutions.
  • Ethical Child Protective Services professional proactive in advocating for children and their families.
  • Continually facilitates open communication and provides excellent therapy referrals.
  • Case Manager who believes taking a child away from a parent or family should be the last resort, not the first option.
  • Observes suspected cases of child abuse with great care and strives to find the healthiest solutions possible.
  • Specialize in situational assessments, conflict resolution and effective communication.
Core Qualifications
  • Academic planning
  • Goal Setting and Implementation.

Prepared and Presented:

  • Prepared families to testify in court in an effort to regain custody of their child(ren).
  • Presented court with documentations and accomplishments of the families served in an effort to move towards reunification and/or termination.
  • Delivered services that resulted in 70% of assigned clients remaining in their homes of origin.
Diploma: , Expected in June 1998
Computer Learning Center Inc. Madison - Heights, MI
Status -
Bachelors of Business Administration: , Expected in December 1995
University of Liberia - , Africa
Status -
Master of Social Science: , Expected in 8/07
Bryn Mawr College - Bryn, PA
Status -
Master of Social Work: , Expected in 6/98
Savannah State University - Savannah, GA
Status -
Case Manager, 01/2013 - 2016
Mayflower Detox Wilmington, MA,
  • Provided culturally sensitive, diverse, positive and non-judgmental intensive home-based services to families referred by the state; assisted families in structuring for safety of their children and teaching families the skills needed to provide a safe, nurturing home environment.
  • Carry out the full range of responsibility to match children appropriately with available foster parents.
  • Provided caseworker services within the established parameters.
  • Mediated between families and children who were victims of child protective and general protective investigations.
  • Assisted and empowered families in completing their goals and objectives in an effort to be reunited with their children.
  • Advocated on behalf of children who were victims of abuse and neglect and could return to their home of origin.
  • Identified safe and secure homes for children that lead to permanency.
  • Facilitated supervised visitation with parents and child (ren).
  • Involved in the court system in making determination on behalf of the family as to what is in the best interest of the child, to prevent future abuse and/or neglect.
  • Conducted monthly safety visits in the home.
  • Completed monthly reports, case and progress notes.
  • Generated reports and attended court hearings with regards to reunification and/or adoption.
  • Attended and facilitated family group decision making meetings and advocated for and on behalf of all parties concern in an effort to establish a support network for the family.
  • Made periodic school visits to coordinate with counselors and professionals to ensured that child keeps and maintain an appropriate grade point average.
  • Worked with child and families, if there was a drop in grade point to bring it up to the next level.
  • Conducted 2 individual, family and couples therapy sessions per week.
  • Directed all protective placement, case management, parent education and family reunification activities.
  • Interviewed clients individually and with families to determine what services would best address their needs.
  • Advised clients on how to access community resources.
  • Made referrals and devised realistic treatment plans.
  • Communicated with relatives of patients about diagnoses and treatment programs.
  • Guided youth through the emancipation planning process.
  • Reduced the unnecessary risk of institutional care by treating high-risk clients living in the community.
  • Interviewed clients in their home for home study assessments to assist the courts with custody decisions.
  • Communicated with public social and welfare agencies to obtain and provide information.
  • Presented case history material for review and discussion with other staff members.
Case Manager, 09/2008 - 06/2012
Mayflower Detox Wilmington, MA,
  • Provided case management, assessment and services for families and children newly referred to the foster/kinship placement.
  • Provided concurrent transitional work with the natural and foster parents.
  • Facilitated all work necessary to make decisions for children and families.
  • Consulted with other professionals regarding the treatment of specific clients.
  • Completed intake assessments with patients and drafted community re-entry plans following treatment.
  • Educated residents and their families regarding other community resources.
  • Developed workable solutions for recurring problems for individuals and families.
  • Managed caseloads and acted as an advocate for client rights.
  • Provided mental health supports and referrals to homeless clients, and connected them with community resources.
  • Maintained thorough case history records and wrote detailed reports.
  • Worked with severely mentally ill adults, the homeless and dually-diagnosed.
  • Provided early and immediate contact with the natural parents and/or significant family members and established compliance of cases in relation to required information.
  • Provided family, individual and marital counseling that encourages the development of linkages and natural helping networks and community resources.
  • Assisted clients in maintaining and reuniting their families in an effort of keeping them together.
  • Intervened on behalf of clients in resolving landlord disputes, and also assisted client with the basics of exterior and interior home management.
SCOH Case Manager, 2005 - 07/2008
Children's Aid Society Of Montgomery County City, STATE,
  • Provided services to families in various home-based counseling programs.
  • Worked with community resources in a systemic approach to working with families.
  • Worked with families from a variety of cultural and economic backgrounds.
  • Provided family centered, community-based services to families referred for services including teaching skills, advocacy, parenting education, information referral and counseling.
  • Assessed risk of child abuse and neglect and provided appropriate interventions with families.
  • Assessed functioning, planned goals and identified resources.
  • Maintained and completed accurate paperwork including assessments, plans, progress notes and reports.
  • Worked with county agency in planning and coordinating services, and actively networking in the community in order to build on local assets to strengthen families.
  • Analytically adept in learning and understanding new methods and procedures.
  • Computer Literate
  • Organized and detailed oriented and works well under pressure.
  • Skilled in developing and implementing plans and programs.
  • Ability to effectively communicate information in verbal and written form.
  • Clients oriented with the ability to identify problems and resolve it amicably.
  • Domestic Violence and Domestic Law
  • Substance Affected Families
  • Testifying in Court
  • Incest Affected Families
  • Self Awareness
  • Parenting Skills Intervention
  • Working with Lesbian, Gay, Bisexual, Transgender and their Families.
  • Crisis Management

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Resume Overview

School Attended

  • Computer Learning Center Inc. Madison
  • University of Liberia
  • Bryn Mawr College
  • Savannah State University

Job Titles Held:

  • Case Manager
  • Case Manager
  • SCOH Case Manager


  • Diploma
  • Bachelors of Business Administration
  • Master of Social Science
  • Master of Social Work

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