Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Accomplished Case Manager adept at handling high caseloads without sacrificing quality of care. Diverse experience in various hospital, clinical practice and insurance settings. Foundational knowledge in acute psychiatric care, inpatient and outpatient mental health and addictions. Well-versed in complex care management. Extensive experience working in Wellness and Disease Management programs.

  • Certified Case Manager (CCM credential) active
  • Diabetes Care & Education Specialist Certificate: Basic 2020
  • Proficiency in Motivational Interviewing
  • Registered Health Coach I
Case Manager, 09/2014 to Current
Medstar HealthBrentwood, MD,
  • Engages members with medical, mental health and/or substance use disorders in services utilizing evidenced-based engagement skills.
  • Collaborates with the member, caregivers and providers to develop a case management plan that addresses barriers and promotes improved health outcomes.
  • Monitors and evaluates the effectiveness of the member's case management plan and continuously update to ensure goals are progressing and remain pertinent; identify and address barriers to completing goals.
  • Facilitates communication and coordination among the health care team to minimize fragmentation, eliminate duplication and maximize delivery of appropriate care.
  • Provides interventions focused on removing the member's barriers to health improvement; promoting positive behavior change using motivational interviewing techniques; and addressing the caregiver's needs in order to stabilize the member's natural support system.
  • Maintains concise, accurate and timely documentation that supports effective, efficient management of the member and that meets accreditation, contractual and legal requirements..
Hospital Social Worker, 08/2012 to 09/2014
Care New England Health SystemWarwick, RI,
  • Assumed daily case load to provide clinical social work and discharge planning services to patients and families on a fast-paced progressive care unit.
  • Comprehensive patient assessment including the following: medical status, psychosocial needs, age, functional abilities, health literacy, cultural context and support system.
  • Proactively managed care progression of patients to the appropriate level of care, recommended changes in plan as needed to promote enhanced outcomes. Facilitated SNF, LTAC, and Home Health discharges as appropriate.
  • Provided support and facilitation through the mental health court system as needed, provided acute crisis intervention, drug and alcohol screens, grief and bereavement services, domestic violence, abuse/neglect screening and reporting. Completed and disseminated necessary legal and clinical documentation.
  • In collaboration with RN case manager, provided interventions to support clinical satisfaction, financial and compliance related outcomes.
  • Demonstrated ability to engage in complex clinical decision making and multi-tasking.
  • Demonstrated understanding of medical issues related to member's acute and chronic health conditions.
Clinical Therapist, 09/2009 to 08/2012
Fairfax HospitalCity, STATE,
  • Collaborated with psychiatrists to stabilize and provide comprehensive psychological support to inpatient psychiatric patients.
  • Assessed and identified psychosocial, and behavioral barriers for patients on acute, sub-acute, co-occurring disorders, and children's units. Worked with both voluntary and involuntary patients, often interfacing with the ITA system in King County.
  • Developed and facilitated psych-education, therapeutic, and support groups. Engaged patients in gaining tools and skills needed to participate in treatment.
  • Facilitated 1:1 sessions with patients and developed treatment plans with patients.
  • Consulted with families on emotional, social, and financial aspects of the patient’s life and facilitate family meetings for patients (when warranted).
  • Participated in multidisciplinary meetings, patient care conferences, and documented member's response to treatment.
Alcoholism Therapist 1, 06/2007 to 06/2009
Harborview Addictions ProgramCity, STATE,
  • Worked as a CDPT/Addictions Therapist doing two roles: 1) SBIRT Brief Intervention Specialist in the Harborview Emergency Department and 2) CDPT/Addictions Counselor at Harborview Addictions Program.
  • Conducted brief chemical dependency assessments as part of the Washington State Brief Intervention Project (SBIRT) using Motivational Interviewing Strategies to ED patients who may have been abusing substances and referred to state-funded brief intervention counseling as part of the state project to reduce injuries/healhcare costs.
  • Upon promotion, moved to the Intensive Outpatient Addictions Program to work as a CDPT counselor with men and women in the drug court system.
  • Performed comprehensive chemical dependency assessments for each patient as a CDPT; completed all required CDP hours.
  • Provided supportive CDPT counseling to enrollees on my caseload.
  • Facilitated and co-facilitated IOP and Relapse Prevention groups.
  • Supported clients enrolled in the King County Drug Court program through their deferred prosecution intensive outpatient programs.
  • Consulted with and developed appropriate treatment and rehabilitation plans for dually-diagnosed patients.
  • Attended drug court hearings to discuss member's care progression in treatment respective to sentencing requirements.
  • Provided counseling for relapse prevention, social issues and mental health barriers.
  • Monitored behavior in individual and group sessions and intervened when necessary.
Education and Training
Master of Social Work: Administrative/Clinical Practice, Expected in 06/2006
University Of Washington - Seattle, WA
Bachelor of Arts: Sociology, Expected in 06/2002
University Of Washington - Seattle, WA,
Associate of Arts: Running Start, General, Expected in 06/2000
Yakima Valley Community College - Grandview, WA,

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School Attended

  • University Of Washington
  • University Of Washington
  • Yakima Valley Community College

Job Titles Held:

  • Case Manager
  • Hospital Social Worker
  • Clinical Therapist
  • Alcoholism Therapist 1


  • Master of Social Work
  • Bachelor of Arts
  • Associate of Arts

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