Case Manager resume example with 13+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
Ambitious Professional Fundraiser with 5 years' experience organizing complex events and galas such as Empty Bowl with Family Promise of the Verdugos which brought in over $90,000 in 2018 and other gala events through nonprofits and Rotary groups in Burbank California.
Passionate about supporting causes related to education and homelessness . Effective communicator talented in building relationships with high-level donors and initiating matching gift campaigns with corporations.
Skills
Team building
Administrative support
MS Office
Emotional awareness
Treatment plans knowledge
Care planning
Quality assurance controls
Cross-functional collaboration
Progress evaluations understanding
Creating presentations and proposals
Event planning
Business networking
Fundraising campaigns
Communicating with businesses
Experience
Case Manager, 05/2019 to 12/2019 Medstar Research Institute – Clinton, MD,
Communicated with legal services providers, social services agencies and local judicial systems regarding cases.
Reviewed effectiveness of treatment for individual and family situations.
Coordinated resources from diverse providers for intervention plans.
Reviewed and recorded progress of families.
Managed all logistics for abuse and neglect cases from start to finish.
Coordinated support services and optimized communication between healthcare workers and families.
Developed appropriate care plans for at-risk individuals and high-risk families.
Determined and coordinated appropriate level of care to meet individual family needs.
Coordinated between various entities to manage cases.
Provided clinical supervision, case assignments, and approval of closed cases for up to 4 social workers managing child welfare cases.
Developed safety plans for children.
Oversaw and minimized specialist queues with average of 4 new referrals per month.
Case Manager, 01/2017 to 06/2019 Medstar Research Institute – Olney, MD,
Communicated with legal services providers, social services agencies and local judicial systems regarding cases.
Reviewed effectiveness of treatment for individual and family situations.
Coordinated resources from diverse providers for intervention plans.
Reviewed and recorded progress of patients.
Managed all logistics for abuse and neglect cases from start to finish.
Coordinated support services and optimized communication between healthcare workers and families.
Developed appropriate care plans for at-risk individuals and high-risk families.
Assisted families in receiving high-quality, appropriate care with best possible results.
Conducted long and short-term program planning to improve methods and procedures.
Supervised agency staff with investigations, risk and safety decisions to create safety plans.
Attended casework supervisor staffing with supervisor to create awareness of current cases and volunteers.
Reviewed casework documentation for accuracy, clarity, detail and objectivity relevant to caseload.
Analyzed financial and case note data to measure team performance.
Reviewed social service and case management plans to guide implementation.
Assigned cases to employees, prioritizing tasks to meet upcoming deadlines.
Discussed client advocacy and referral services, supporting families with education and resources.
Handled difficult case situations with tact and professionalism to maintain positive working relationships.
Area Supervisor, 02/2012 to 06/2016 Massachusetts Water Resources Authority – Southborough, MA,
Coordinated with internal departments to maximize operational efficiency across production and administrative areas.
Established area team schedule and planned production.
Spearheaded transformation of delivery area, increasing production, reducing turnover, eliminating waste and enhancing quality within a desired time frame.
Prepared reports based on documented inventory use and labor hours.
Inspected incoming supplies to verify conformance with materials specifications and quality standards.
Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity.
Generated documentation and processed orders.
Oversaw daily operations in deliveries with 5-strong teams.
Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules.
Monitored employee work and determined benchmarks for performance indicators.
Set up, adjusted and maintained machines to keep production operating at peak levels and consistently meet challenging daily demands.
Developed and implemented truck loading processes to simplify and maximize drivers' time.
Director , 07/2005 to 07/2014 Hcl Technologies Ltd. – Hamilton, OH,
Boosted program outreach with community engagement strategies and talks.
Established and enforced modern educational standards to support student needs.
Recruited and trained top-quality educators and support staff to maximize program success.
Maintained current knowledge of applicable codes and required procedures to optimize learning environments.
Worked with parents and staff to improve student behavioral and learning issues with proactive approaches.
Achieved budgetary targets by monitoring expenses and resource utilization, cutting waste and strengthening revenue streams.
Set and enhanced program schedules to meet expected demands and enhance student learning opportunities.
Performed site evaluations, customer surveys and team audits.
Utilized Windows programs to compile data gathered from various sources.
Improved customer satisfaction by finding creative solutions to problems.
Created agendas and communication materials for team meetings.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Recognized by management for providing exceptional customer service.
Improved operations by working with team members and customers to find workable solutions.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education and Training
Bachelor of Arts: Early Childhood Education, Expected in 06/2000 Alameda University - Online / Boise ID, GPA:
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