case manager resume example with 9+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
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Professional Summary
Versatile Case Manager with expertise in high-pressure environments. Hardworking and dedicated to top outcomes. Excellent time management, multitasking and communication abilities. Proven history of implementing personalized instructional practices and use of quality assessments in collaboration with patients, their families, and clinical support plans. Seasoned Behavioral Health Case Manager with over 5 years of experience in the substance abuse and mental health industry. Recognized for providing outstanding mental and physical health care services for assigned patients. Client-focused and attentive in monitoring patients for changes in clinical symptoms, treatment side effects or complications.
Skills
Documentation proficiency
EMR / EHR
Patient Management
Written and verbal communication
Interdisciplinary collaboration
Case management
Progress evaluations
Staff education and training
Issue Resolution
Maintenance Requests
Mental Health Disorders
Staff Meeting Coordination
Emergency Response
Policy Enforcement
Reporting and Documentation
Call Answering and Routing
Case File Management
Crisis Prevention Intervention
Incident Reporting
HIPAA Compliance
Microsoft Office
Crisis Management
Individual and Group Therapy
Resident Supervision
Safety Standards and Compliance
Group Activities
Relationship Building
Communication Clarity
Crisis Counseling
Work History
Case Manager, 03/XXX0 to Current Memorial Hermann – Houston, TX,
The pace increased referral rates by providing excellent service and building meaningful relationships with patients and caregivers.
Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations, and procedural costs.
Reduced care costs without sacrificing quality through service coordination and multidisciplinary collaboration.
Helped patients receive appropriate, high-quality care with reasonable results.
Consulted with clinicians to devise and manage ongoing care plans for at-risk patients.
Discussed medical histories with patients to providing the most effective medical advice.
Defined testing protocols, quality assurance initiatives, and clinic policies and procedures.
Communicated with patients, ensuring that medical information was kept private.
Being a hands-on mentor to clinical staff.
Developed and updated policies and procedures, maintaining compliance with statutory, regulatory, and local, state, and federal guidelines relating to HIPAA benefits administration and general liability.
Facilitate skills technique groups assigned and documented group schedule
Prepare Multi-Disciplinary Evaluation Team staff documentation for clients
Prepare treatment, aftercare, and discharge plans in conjunction with clients.
Conduct and document weekly toxicology screenings upon intake, random,and discharge to another program
Verified successful coordination of counseling efforts with mental health professionals, doctors, social workers, and other stakeholders.
Provided comprehensive case management services, including creating treatment plans and connecting clients and families to appropriate resources.
Completed one-on-one counseling with abroad range of clients suffering from substance abuse and mental health disease and issues.
Displayed sensitivity to cultural and linguistic needs of clients and families served.
Managed caseload of 15-20 patients with substance dependence and co-occurring Axis I and Axis II disorders.
Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
Case Manager, 04/2017 to 03/XXX0 Memorial Hermann – Houston, TX,
Participated in professional growth programs to support special education improvement efforts.
Conducted assessments to determine individual needs and developed personalized care plan to address stated objectives.
Involved clients' family members in planning social service programs.
Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
Offered and documented treatment consent forms in patient health records.
Displayed sensitivity to cultural and linguistic needs of clients and families served.
Observed and monitored client behavior and responses to treatment.
Residential Monitor, 02/2012 to 03/2017 Porter-Leath – Memphis, TN,
Supported personal needs of residents dealing with diverse conditions.
Solved grievances and complaints by collaborating with residents.
Facilitated floor meetings to discuss concerns, review complaints, and convey information about policy changes.
Conducted daily welfare checks and coordinated with facility staff to meet all resident needs.
Enforced policies and safety standards through building and room rounds.
Conducted tours, orientation, and educational sessions for residents and families.
Assisted residents with transitioning into anew living environment and maintained strong relationships with residents.
Actively listen to customers' requests, confirming full understanding before addressing concerns.
Demonstrated respect, friendliness, and willingness to help wherever needed.
Developed and maintained courteous and effective working relationships.
Completed minor preventative maintenance and mechanical repairs on equipment.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Completed required documentation such as sign-in log, environmental logs,and/or incident reports
Liaised between community programs and residents and counseled 25-30 families
Education
ASSOCIATE’S DEGREE: Information Technology, Web Design, Expected in 05/2011 to UNIVERSITY oF PHOENIX - Phoenix, AZ, GPA:
High School Diploma: , Expected in 05/2001 to Northwestern High School - Hyattsville, MD GPA:
Additional Information
Professional and personal references upon request.
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