LiveCareer-Resume

case manager resume example with 11+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Compassionate and motivated Case Manager driven to form trusting relationships and advocate for best interests of clients. Passionate about developing and facilitating programs to support communities in need. Offering extensive experience working with individuals with disabilities. Collaborative and analytical with proven ability to build strategic partnerships with other nonprofit organizations, educational institutions and professionals in legal field, advocating for clients and advancing change for communities in need.

Skills

My adaptability, work ethic, willingness to learn and meticulous attention are some of the skills that help me complete assigned tasks and projects with confidence. My time management skills have proven most vital for deadline driven due dates and because the nature of my being is cool, calm, and collected, I am able to work under pressure successfully. My self-motivation to be a reliable, essential member in any team or work setting has been significantly useful in every setting I've applied myself to. My skills also include...

  • Program development and management
  • Compassionate
  • Solution-based interventions
  • Reliable
  • Cooperative
  • Case management
  • Analytical thinking
  • CPR certified
  • Life skills development
  • Data collection and management
  • Efficient under pressure
  • Structured Decision Making (SDM) tools knowledge
  • Point of Sale (POS) System Operations
  • High-Volume Dining
  • Menu Memorization
  • Staff Training
  • Food Safety Standards
  • Special Requests and Substitutions
  • High Energy and Stamina
  • Food and Beverage Service
  • Transactions and Cash Handling
  • Service Oriented
  • Conflict and Complaint Resolution
  • Superior Communication Skills
  • First Aid and CPR Certified
  • Enrichment Activities
  • Emotionally Supportive
  • Childcare Techniques
  • Activity and Event Planning
  • Light Housekeeping
  • Educational Support
  • Child Development Expert
  • Child Psychology Knowledge
  • Creating Good Habits
  • Relationship Building
  • Arts and Crafts
Experience
08/2018 to 11/2022
Case Manager Youth In Need Cottleville, MO,
  • Took active role in patient and family planning process, detailing instructions and responding appropriately and effectively to question and concerns
  • Helped patients receive appropriate, high-quality care with reasonable results
  • Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs
  • Helped each patient understand his or her illness and the contributing personal, social and economic factors
  • Maintained regular contact with clients, including visiting clients' homes
07/2017 to 08/2018
Security Officer Lrghealthcare Belmont, NH,
  • Monitored and authorized entrance and departure of all employees and visitors daily
  • Identified and challenged potentially unauthorized individuals to prevent access to restricted areas
  • Authorized entrance papers and granted or denied entrance to building
  • Reported suspicious activities and persons to law enforcement
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences
  • Monitored central alarm systems for fire, intrusion and duress alarms and responded to emergencies weekly
09/2014 to 06/2017
Private Nanny Melissa O'Brien City, STATE,
  • Balanced playtime and limited screen time to optimize types of stimulation and support development of fine motor, gross motor and cognitive skills
  • Assisted children with homework assignments and special projects across different subjects to promote academic success
  • Offered positive and nurturing environments to support child social and emotional growth
  • Coordinated different types of activities to enhance physical and intellectual development
  • Organized extracurricular schedules for sports and classes and provided safe transportation to different events
  • Monitored schedules to maintain sleeping, eating and school schedules for children
  • Taught children everyday skills, including tying shoes, dressing, potty training, basic math and language
  • Communicated with children at age-appropriate levels to ensure understanding and foster relationships
  • Played games and read books to young children, limiting TV and mobile device time
  • Bathed, dressed and helped with teeth brushing to promote healthy personal hygiene and good oral health
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback
06/2011 to 08/2014
Server/Waitress Pleasant Valley Country Club City, STATE,
  • Provided exceptional service to high volume of daily customers.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Trained new employees to perform duties.
  • Served food and beverages to patrons and confirmed complete orders.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Education and Training
Expected in to to
Bachelor of Science: Psychology
Worcester State University - Worcester, MA
GPA:

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Resume Overview

School Attended

  • Worcester State University

Job Titles Held:

  • Case Manager
  • Security Officer
  • Private Nanny
  • Server/Waitress

Degrees

  • Bachelor of Science

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