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Case Manager Resume Example

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CASE MANAGER
Professional Summary

Ethical Correctional Case Manager with 4 years of high profile security experience. Maintains order by enforcing rules and regulations to safeguard inmates and prison personnel. Qualified in restraint techniques, first aid and CPR, key control and visitation guidelines. Proven history of success in optimizing client customer service as well-qualified. Detailed focus on internal systems and individual client needs. Focused on boosting utilization and department operational efficiency.

Skills
  • Documentation proficiency
  • EMR / EHR
  • Staff Management
  • Treatment planning
  • Data Entry
  • Progress evaluations
  • Contraband Identification
  • Correctional Searches
  • Advanced Case Management
  • Schedule Making
  • Account verification
  • New account creation
  • Database Management
  • Account oversight
  • Action planning
  • Emergency Management
  • Dispatch
  • Correctional facility procedures
  • Search and seizure procedures
  • Cash counting
  • Deposit and Withdrawal Management
  • Accounting systems and software
  • Correctional Safety and Security Training
  • Crisis Intervention Training
  • Cognitive Behavioral Therapy
  • Communication Skills
  • Report writing
  • Regulatory Compliance
  • Prison Rape Elimination Act Training
  • Active Shooter Training
  • Offender Rules and Regulations Training
  • Documentation Proficiency
  • Order management
  • Cost reviewing
  • Systems and software programs
  • Risk Assessment
  • Inmate management
  • Emergency Response
  • Inmate behavior modification tactics
  • Criminal laws
  • Suicide prevention training
  • Transaction processing
  • Cash Handling
Work History
10/2019 to CurrentCase ManagerDepartment Of Corrections- Kintock | Bridegeton, NJ
  • Oversaw and maintained custody of 300 inmates in maximum security.
  • Led inmate work crews completing maintenance, construction, farming and operations activities.
  • Executed on-time and under-budget project management on customer service issues for senior leadership.
  • Inspected condition of locks, window bars, doors and gates to prevent prisoner escapes.
  • Authored incident reports for management on violations and discrepancies.
  • Enforced regulatory compliance while managing visual inspections, work crew accountability, illegal substance checks, alcohol sensor testing and gate-locking procedures.
  • Reduced escape attempts, crimes and other hazardous activity through close observation and situational awareness.
  • Monitored radio transmissions between staff to respond immediately to directions and emergencies.
  • Maintained safety and security of staff and public by applying defensive techniques and physical restraints.
  • Routinely counted inmates and in response to potential security breaches.
  • Effectively interacted with staff, offenders, visitors and public to maintain security within facility.
  • Streamlined operational efficiencies by effectively maintaining daily shift activity logs.
04/2018 to 10/2019Security OfficerBarrette Outdoor Living | Egg Harbor City, United States
  • Operated detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas
  • Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences
  • Identified and challenged potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas
  • Warned offenders about rule infractions and violations and verbally evicted violators from premises
  • Checked and verified photo identification prior to granting facility access
  • Reviewed camera and system feeds and alerted proper respondents regarding discrepancies
  • Patrolled and monitored premises in company vehicle, on bicycle and by foot
  • Employed effective time management when dealing with coordination and accountability around personnel and security assets
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites
10/2016 to 05/2019Security OfficerAllied Universal Security Services | Vineland, NJ
  • Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority
  • Reported irregularities such as fire and safety hazards to maintenance
  • Supervised creation and validation of anti-terrorism plans on all ships
  • Regulated vehicle and pedestrian traffic upon entry onto building grounds through electronic gates
  • Patrolled and monitored premises in company vehicle, on bicycle and by foot
  • Authorized entrance papers and granted or denied entrance to building
  • Inspected suspicious activities and monitored premises for criminal acts and rule infractions
  • Collaborated with area law enforcement and federal investigators to support safe fugitive apprehensions and coordinate investigations
  • Performed cash drops while maintaining security and control of drop box at all times
  • Reported suspicious activities and persons to law enforcement
Education
04/2018Bachelor of Science | Criminal JusticeWilmington University, New Castle, DE
Certifications
  • First Aid/CPR Certified
  • SORA License
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Resume Overview

Companies Worked For:

  • Department Of Corrections- Kintock
  • Barrette Outdoor Living
  • Allied Universal Security Services

School Attended

  • Wilmington University

Job Titles Held:

  • Case Manager
  • Security Officer

Degrees

  • 04/2018 Bachelor of Science | Criminal Justice

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