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CASE MANAGER Resume Example

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CASE MANAGER
Professional Summary
Professionally trained [job title] with experience ensuring high standards of culturally competent care for wide variety of patients with diverse needs. Three years of basic screening, diagnostic treatment and rehabilitative and supportive services as a member of a primary health care team. High-performing Manager with 12 years of healthcare experience in hospital and medical office environments. Responsible [job title] with excellent communication skills demonstrated by [number] years of experience in healthcare.
Skills
  • Women's health exams aptitude
  • Family planning services education

  • Strong clinical judgment
  • Neurology awareness
  • Ears/Nose/Throat expertise
  • Neurology expert
  • Patient counseling professional
  • Acute care expertise
  • Disease prevention and intervention specialist
  • Palliative care awareness
  • Diabetes and nutrition educator

  • Foley catheter insertion/removal familiarity
  • Proper catheter insertion/removal
  • Hospice and palliative care experience
  • Patient/family focused
  • Problem resolution capability
  • Professional bedside manner
  • Adept at prioritizing/managing deadlines
  • Thorough physical assessments
  • Insulin medication assistance
  • Patient and family advocacy
Work History
CASE MANAGER, 09/1989 to 09/2001
VETERANS ADMINSTRATION – 915 NORTH GRAND BLVD
  • Assessed need for, ordered, obtained and interpreted appropriate lab tests.
  • Chronic patient care in med-surg unit, adeptly handling all aspects of treatment from medication to wound care to monitoring for [number] patients per shift.
  • Counseled and educated patients about reproductive health issues and wellness. Expertise in STDs, HIV and family planning.
  • Led CNA training program and conducted classes for prospective CNAs. Oversaw the training of [number] students annually.
  • Organized and led [number] support groups per [time period] in subjects related to physical and emotional health to ensure long-term patient well-being.
  • Oversaw and managed [number] clinical and support staff in patient care activities while maintaining a high level of staff morale and professionalism.
  • Self-directed with astute judgment skills. High level of personal accountability.
  • Effective counseling in health maintenance and disease management.
  • Managed care for post-operative patients through discharge.
  • Liaised between patients and physicians to ensure patient comprehension of treatment plans.
  • Closely monitored acute conditions.
  • Instructed patients and family members on proper discharge care.
  • Monitored patient reactions to drugs and carefully documented progress of individuals participating in clinical trials.
  • Demonstrated ability to lead and motivate outstanding healthcare teams.
  • Ensured HIPAA compliance.
  • Contributed substantially to successful department JCAHO accreditation.
  • Demonstrated ability to lead and motivate outstanding healthcare teams.
  • Contributed substantially to successful department JCAHO accreditation.
  • Demonstrated ability to lead and motivate outstanding healthcare teams.
  • Ensured proper care for victims of domestic violence who presented to urgent care clinic.
  • Diagnosed and treated patients with chronic and acute health problems such as MI, arrhythmias, asthma, COPD and pneumonia.
  • Participated in unit-based Quality Assurance Program.
  • Developed and implemented nursing care plans.
  • Developed patient care plans, including assessments, evaluations and nursing diagnoses.
  • Documented patient information obtained from interviews.
  • Ensured efficacy of treatments through monitoring of treatment regimens.
  • Trained new staff on quality control procedures.
  • Followed infection control procedures.
  • Assisted patients with daily functions.
  • Experience with various medical conditions including Parkinson's, Dementia, Diabetes, Cancer, Alzheimer's and Paget's disease.
  • Assisted doctors with surgeries and non-invasive procedures.
  • Maintained all confidential personnel files, license and CPR compliance records.
  • Scheduled patient admissions and discharges.
  • Specialized in the nursing care of patients with chemical dependency.
  • Strong leader for nursing personnel assigned to the unit/shift.
CASE MANAGER, 09/2001 to 12/2011
VETERAN ADMINISTRATION – JEFFERSON BARRACK DRIVE
  • Conducted mandated health screenings, physicals and special education assessments in [number] schools with [number] students. Ensured external follow-up where required.
  • Counseled and educated patients about reproductive health issues and wellness. Expertise in STDs, HIV and family planning.
  • Organized and led [number] support groups per [time period] in subjects related to physical and emotional health to ensure long-term patient well-being.
  • Oversaw and managed [number] clinical and support staff in patient care activities while maintaining a high level of staff morale and professionalism.
  • Pharmacological and non-pharmacological management and treatment of various disorders and diseases.
  • Self-directed with astute judgment skills. High level of personal accountability.
  • Effective counseling in health maintenance and disease management.
  • Processed monthly reports for department performance.
  • Liaised between patients and physicians to ensure patient comprehension of treatment plans.
  • Instructed patients and family members on proper discharge care.
  • Closely monitored acute conditions.
  • Monitored patient reactions to drugs and carefully documented progress of individuals participating in clinical trials.
  • Demonstrated ability to lead and motivate outstanding healthcare teams.
  • Contributed substantially to successful department JCAHO accreditation.
  • Ensured HIPAA compliance.
  • Ensured proper care for victims of domestic violence who presented to urgent care clinic.
  • Participated in unit-based Quality Assurance Program.
  • Developed and implemented nursing care plans.
  • Documented patient information obtained from interviews.
  • Ensured efficacy of treatments through monitoring of treatment regimens.
  • Followed infection control procedures.
  • Measured urine and delivered specimens to lab.
  • Experience with various medical conditions including Parkinson's, Dementia, Diabetes, Cancer, Alzheimer's and Paget's disease.
  • Collected blood, tissue and other laboratory specimens and prepared them for lab testing.
  • Developed and produced all office flyer notifications for important policy changes, office news and events.
  • Maintained all confidential personnel files, license and CPR compliance records.
  • Scheduled patient admissions and discharges.
  • Specialized in the nursing care of patients with chemical dependency.
Education
Bachelor of Science: SOCIOPSYCHOLOGY:CLINICAL&ABNORMAL PSYCHOLOGY, 2014
PARK UNIVERSITY - PARKVILLE, MO

Earn 72 hours in Nursing before transferring to Southern Illinois University Edwardville

Associate of Science: NURSING, SOUTHWESTERN ILLINOIS COLLEGE - BELLEVILLE, ILLINOIS
Associate of Science: NURSING, TRANSFERED TO SOUTHERN ILLINOIS UNIVERSITY EDWA
SOUTHWESTERN ILLINOIS COLLEGE - BELLEVILLE, ILLINOIS
  • Continuing education in Nursing at Southern Illinois University Edwardville
Accomplishments
  • Documentation
    • Ensured charting accuracy through precise documentation.

  • Clinical Services
        Experience working in the Diabetic Firm,Emergency Room


  • Clinical Skills
    • Monitored patients' respiration activity, blood pressure and blood glucose levels in response to medical administration.
  • Surgical Preparation
    • Assisted in patient surgery preparation by administering proper medication, monitoring patients' conditions and charting abnormalities.
  • Charting
    • Developed and organized 300+ charts for all new and current patients, routinely updating information for physician reference.
  • Patient Advocacy
    • Explained treatment procedures, medication risks, special diets and physician instructions to patients.
  • Quality Assurance
    • Ensured and enforced medical office compliance with HIPAA, OSHA and CLIA regulations for maximum quality and control.
  • Patient Care
    • Delivered compassionate care that exceeded hospital requirements.
    • Successfully provided quality care to [number of] patients in [type of]
    • environment.
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    Resume Overview

    Companies Worked For:

    • VETERANS ADMINSTRATION
    • VETERAN ADMINISTRATION

    School Attended

    • PARK UNIVERSITY
    • SOUTHWESTERN ILLINOIS COLLEGE

    Job Titles Held:

    • CASE MANAGER

    Degrees

    • Bachelor of Science : SOCIOPSYCHOLOGY:CLINICAL&ABNORMAL PSYCHOLOGY , 2014
      Associate of Science : NURSING ,
      Associate of Science : NURSING , TRANSFERED TO SOUTHERN ILLINOIS UNIVERSITY EDWA

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